Community resources
Community resources
Community resources
Jira Service Management
-
Hi All, I got some articles and I want them to be put in the knowledge base. Can I upload them as Word files or pdf files instead of creating them manually?
-
I am setting up JIRA within my team at work - I was wondering if there was a way for someone to send an email and it goes into an inbox or request tab?
-
Hi All, I am trying to understand the automation experience differences on multi-choices and labels. The experience on labels is really good - you can add or remove a single label without touc...
-
What additional permissions are required for a Project Admin to be able to add, change, delete request types inside of their project?
-
What counts as an Article view in the analytics? From: Knowledge Base - Reports - Requests deflected - "Article views from portal" or From: Confluence - Analytics - Overview - Views Does this incl...
-
Do Incident rules work if a rule is matched once the alert has been edited? Say Team-A has an incident rule to create an incident if responder "Team-A" has been added to an alert (contains)....
-
What am i doing: I am trying to create a dynamic form that will fetch data from an API and will display the values as the user use the form. Eg: A user selects a list of services -> It li...
-
In case you missed our announcement at Team '23, Atlassian Analytics and Atlassian Data Lake are now generally available for Cloud Enterprise! This includes product data from Jira Service Management ...
-
IT teams, get ready to rock — Team Tour: High Velocity ITSM is coming to a city near you Meet us in Barcelona, Amsterdam, or Munich in June 2023. You won’t want to miss the head...
- Article
- jira-service-management
-
We love the Canned Response addition to comments and and being able to standardize the way the service desk responds to end users. It is a great feature One thing is, when going through the wo...
-
Hi All, We are needed to store the product values with proper details of each project like if we have a product name "XXXXX" and same product has the details like these product have this man...
-
I want to remove my help center link from my portal because I don't want my customers to have the capability to navigate to the help center is there any way to do that? I've tried customizing the po...
-
I would like to allow the system to auto generate the asset tag number when importing bulk assets. It will not allow me to upload with that field empty. I tried filling in that field prior to importi...
-
The transition screen shows text that I can't find where to edit. Some transition screens display such text, and some display "======" instead of the text. How do I edit that text (marked on the scr...
-
I manage multiple projects (the projects in question are all service management projects) and utilize the Jira dashboards to visualize the metrics. My team exclusively relies on the Request Types for...
-
Hi, - I have an admin account - Users have been provided permission to switch security settings. I have tried following the information suggested on this page, but this is not working for me: ...
-
Hi Expert Community of Jira, My SLA - Time to Resolution is breached a lot, some of them is with 8000 hours or the like. All of them are at the breached issues (61) are ...
-
Current configuration: an epic is created and based on the ticket type a sub-task / different issue type is created under the epic. I want automation to assign a user to the sub-task based on specif...
-
We have several fields on our issues that can contain multiple values. Examples here are 'labels' and 'fix versions' fields. I would like to create an automation that would automatically populate th...
-
Hi all Sorry if this is an already konwn issue, but we were unable to find an accurate solution/workaround for it and we need some help. Use case: Multiple Android devices on silent mode and an al...
-
Good morning! I would like to know if it is possible to perform an integration between my jira and the client. So that when a call is opened on his platform, I will also receive all the updates and...
-
Hi, Can someone please tell me how we can know if the customer got an acknowledgement email when an issue is created? I know we set it up in notification settings, but I also wanted to see it in ...
-
I just wanna see the error and config changes the problem is that i have to go to each and every config chnages and the error tab is there any setting to view all the error and changes in one&n...
-
Hi, I have a recently created Jira project using the Kanban template. I am trying to enable the Forms tab in this project but they are missing from the Project settings. I search...
-
I want to import the following hardware data into the Asset database in Jira. How is it possible by also making object attributes of the headers above..?
Atlassian Community Events
| User | Count |
|---|---|
| 38 | |
| 16 | |
| 9 | |
| 8 | |
| 8 | |
| 7 |
| Subject | Author | Posted |
|---|---|---|
| 15 hours ago | ||
| 15 hours ago | ||
| 18 hours ago | ||
| 20 hours ago | ||
| 20 hours ago |