Hi All, I got some articles and I want them to be put in the knowledge base. Can I upload them as Word files or pdf files instead of creating them manually?
I am setting up JIRA within my team at work - I was wondering if there was a way for someone to send an email and it goes into an inbox or request tab?
Hi All, I am trying to understand the automation experience differences on multi-choices and labels. The experience on labels is really good - you can add or remove a single label without touc...
What additional permissions are required for a Project Admin to be able to add, change, delete request types inside of their project?
What counts as an Article view in the analytics? From: Knowledge Base - Reports - Requests deflected - "Article views from portal" or From: Confluence - Analytics - Overview - Views Does this incl...
Do Incident rules work if a rule is matched once the alert has been edited? Say Team-A has an incident rule to create an incident if responder "Team-A" has been added to an alert (contains)....
What am i doing: I am trying to create a dynamic form that will fetch data from an API and will display the values as the user use the form. Eg: A user selects a list of services -> It li...
In case you missed our announcement at Team '23, Atlassian Analytics and Atlassian Data Lake are now generally available for Cloud Enterprise! This includes product data from Jira Service Management ...
IT teams, get ready to rock — Team Tour: High Velocity ITSM is coming to a city near you Meet us in Barcelona, Amsterdam, or Munich in June 2023. You won’t want to miss the head...
We love the Canned Response addition to comments and and being able to standardize the way the service desk responds to end users. It is a great feature One thing is, when going through the wo...
Hi All, We are needed to store the product values with proper details of each project like if we have a product name "XXXXX" and same product has the details like these product have this man...
I want to remove my help center link from my portal because I don't want my customers to have the capability to navigate to the help center is there any way to do that? I've tried customizing the po...
I would like to allow the system to auto generate the asset tag number when importing bulk assets. It will not allow me to upload with that field empty. I tried filling in that field prior to importi...
The transition screen shows text that I can't find where to edit. Some transition screens display such text, and some display "======" instead of the text. How do I edit that text (marked on the scr...
I manage multiple projects (the projects in question are all service management projects) and utilize the Jira dashboards to visualize the metrics. My team exclusively relies on the Request Types for...
Hi, - I have an admin account - Users have been provided permission to switch security settings. I have tried following the information suggested on this page, but this is not working for me: ...
Hi Expert Community of Jira, My SLA - Time to Resolution is breached a lot, some of them is with 8000 hours or the like. All of them are at the breached issues (61) are ...
Current configuration: an epic is created and based on the ticket type a sub-task / different issue type is created under the epic. I want automation to assign a user to the sub-task based on specif...
We have several fields on our issues that can contain multiple values. Examples here are 'labels' and 'fix versions' fields. I would like to create an automation that would automatically populate th...
Hi all Sorry if this is an already konwn issue, but we were unable to find an accurate solution/workaround for it and we need some help. Use case: Multiple Android devices on silent mode and an al...
Good morning! I would like to know if it is possible to perform an integration between my jira and the client. So that when a call is opened on his platform, I will also receive all the updates and...
Hi, Can someone please tell me how we can know if the customer got an acknowledgement email when an issue is created? I know we set it up in notification settings, but I also wanted to see it in ...
I just wanna see the error and config changes the problem is that i have to go to each and every config chnages and the error tab is there any setting to view all the error and changes in one&n...
Hi, I have a recently created Jira project using the Kanban template. I am trying to enable the Forms tab in this project but they are missing from the Project settings. I search...
I want to import the following hardware data into the Asset database in Jira. How is it possible by also making object attributes of the headers above..?
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