Community resources
Community resources
Community resources
Jira Service Management
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Hey guys I'm having troubles creating report for first response time, from the moment an agent has assigned himself to a ticket to the moment the ticket is set to waiting for customer or resolved. C...
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I have tried to find the answer here in the community and tested some automations but I don't get it to work. I have created a service desk project where request can be created using the porta...
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Hi All, I am trying to create a automation rule that Auto-Closes Tickets, with a Status of "Waiting For Customer" when we have not received an update after 10days, but want to exclude certain r...
1,571 views 3 0 Deleted user May 10, 2023 -
Hi Jira Community, I'm looking for help on creating a service project for our HR team. And due to the sensitive nature of it being a HR ticketing system,their needs to be very limited access on the ...
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Hi Team, I'd like to know if the the end-users could set a default view on their Help Center portal. For example, when I click on requests created by me I see an option to filter the requests...
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I would like to ask if we have the ability to create a group in JSM project and inside the issues can mention them to receive a short notice from it. Also i would like to add that there is no w...
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How often in those support?? The checklists in the task do not work - just a white screen in its place. All the checklists in the project have flown !!!!!!!!!!
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Hello Opsgenie Community 👋🏼 🙂 Have any of you recently migrated from PagerDuty to Opsgenie? I would love to connect and chat more about your experience setting up on Opsgenie and bringing your t...
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Hi, I would like to setup SLA based on Request type, but when I set the query, it can't work. Anybody can help me how to setup SLA per Request Type? Will appreciate your answer. Thank you.
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Hi, We use service desk to manage a diverse range of service requests from our users. Many of these relate to issues raised against internally developed systems predominantly with a user base of int...
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Good day Guys is there a way to create a custom report that can be downloaded on a monthly basis that reflects all of the following in one document SLA - showing past year by month SLA met vs breac...
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Dear Service Desk Team, I am writing to request your assistance in enabling the "Shared with ALL (remove)" feature for our project. We currently have a need to share certain items with all users in ...
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Dear Community, Insight: I want to calculate the sum of 2 field and copy the result on 3rd field in Jira Insight. I have 2 attributes value and their sum I wants to copy in 3rd how i can do that ? ...
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Hello, We are investigating the possibility of using Jira Service Management in the Data Center version. We have some question about customizing the form when creating tasks using the "Create" butt...
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Hello, I would like ask you for help. We have Jira Software (server version) with Jira Service Desk and with setted automation when public issue is created then automatically internal issue i...
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Hello, we have a problem in Jira ITSM (Jira service management) as customers who access our help center to create or view tickets can see all the projects that are already created in our Jira ITSM !
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When I create a ticket to our R&D team I am doing the following - I click on Link issue - choose + create linked issue and then I choose the Jira project and populate some of the fields. ...
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We currently have two service desk projects. One for external customers and one for internal customers (our staff). I would like to have forms in the external customer's service desk only be availabl...
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Hello All, Do we have option to configure the default setting for Search box at the top? When I do the search, it keeps looking for different projects, but I have one project only to look at. Can I ...
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I would like to create a custom roster that does not follow a set rotation. To edit the roster You could change from hour, day, week blocks Select the user and click the blocks they would be on c...
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How can we integrate ChatGPT and Jira Service Management such that where a customer can have conversation with a bot which is powered by ChatGPT and post discussion a ticket gets created.
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Hi All, I got some articles and I want them to be put in the knowledge base. Can I upload them as Word files or pdf files instead of creating them manually?
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I am setting up JIRA within my team at work - I was wondering if there was a way for someone to send an email and it goes into an inbox or request tab?
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Hi All, I am trying to understand the automation experience differences on multi-choices and labels. The experience on labels is really good - you can add or remove a single label without touc...
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What additional permissions are required for a Project Admin to be able to add, change, delete request types inside of their project?
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