Community resources
Community resources
Jira Service Management
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if it is possible to create a ticket anonymously in helpdesk at Jira? Is it possible to set it up that way?
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Hi, I am unable to get object details from Jira service management. I am using rest api from jira "https://contelli-dev.atlassian.net/jsm/assets/workspace/e7099f2b-2efb-4fee-88dd-2af7b4d8d2f1/v1/ob...
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How to clone the specific project?
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not able to Navigate to Security > Authentication Policies at admin.atlassian.com. Actually i need to enable SSO for all the members in my organisation in JSM , for which i need to follow the ste...
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So, There is a project which is shared with an admin and user. In that Filters are used. For the same project Admin screen is looking like this. And for the user, Filter screen is like b...
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Hi everyone, In our approval notification I want the approvers to view the issue summary and description in the email so they can approve straight from the email. Currently I have tried adding the&...
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When a customer access the help center in the drop down he can see the all the other project request types as well. How can I restrict this?
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Hi everyone, may I ask if Jira Asset Management can help in the Education industry or just the IT section only?
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The jira service management plugin released to the Atlas market reported an error of 500 during the annual performance review. According to the official documentation, the last two scripts were unabl...
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Hi, My organisation has had existing Confluence and Jira accounts. We were trying to add and subscribe to Opsgenie this week. After clicking on 'Get the App' and linking it to our Jira site, ...
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- opsgenie
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I am working on designing a transition of our ITSM system from FreshService to Jira Service Management (Cloud) - currently we do dev and project-type work in Jira or Jira Work Management, and an exte...
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In the Assets database, we have Contacts. I want to get the job title from the contact record for the reporter of the ticket then add a watcher to the ticket. Job Title is assets has a type va...
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Wondering when this add on will support the latest versions of JSM?
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I would like the user to have the option of creating a new ticket to link to the ticket they are currently transitioning into a new state, without leaving that transition modal.
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Summary If you have a use case where you want Alerts to be created or Alert Notifications to be suppressed (or both) during business hours, how would you go about doing this? Is it possible to supp...
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We are looking to get the free option for JSM to try it out, but I am being told by my admins that because we have ~9 site admins, two of which are svc accts, that they will be auto added as agents, ...
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Hi, I'm working on a service desk project and I frequently receive the errors noted in the attached image: The issue is that I would prefer that the project is hidden from the portal to ev...
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I am having a project with many Request (issue types) in It. When the tickets are created its hard to differentiate which issue type they are (customer they relate to) as the Key of a task shows same...
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I need to understand more about using SSO in Jira SM. Currently, in the company we only use it for agent login. Is it possible to implement SSO for customers? And if so, is it possible that SSO only ...
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Hi, I hope someone can help me? I am trying to create a unique template for customers when they raise requests using a template In Customer Notifications, I have enabled "Request Created" and...
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When an external user/customer creates an issue in JSD, they are automatically to added their organization and if the org does not exist it is created based on their domain. However sometimes someon...
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WE have an automation , when a customer approved by email with specific words, then move the ticket to the stage Approved in the workflow. After the customer approves, the comment is...
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Hello, I am trying to create a report in Eazybi with 2 calculated measures. The first is already imported by Eazybi and it's called Issues with Event Log Time which counts the number of ticket...
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Hi I have 2 service projects with many parent issues. There are 12 static subtask owners that are given subtasks on every ticket. They have a hard time finding and prioritizing their work given the ...
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Tickets while being changed from User Query to Data Correction, didn't go for Manager approval. Now the approval SLA looks paused.
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Atlassian Community Events
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| 14 | |
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| Subject | Author | Posted |
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| 10 hours ago | ||
| yesterday | ||
| September 9, 2025 11:40 AM PDT | ||
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT |