Community resources
Community resources
Community resources
Jira Service Management
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Hello, I have a problem with notifications in JSM project. Normally, when users get mail notification from JSM project, the link inside message is correct, "customer portal view" one. But sometimes,...
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By accident I duplicated an existing board and all the existing sprints within the original board. Board to keep: Mer Hub 1.0 Board to remove: Mer Hub 1.0. Backlog As it seems as the sprints in bo...
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Can you please provide details on what are the advantages of using JSM over Jira cloud or vice versa?
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Dear, I'am looking for a solution where I could measure time in minutes between two specific statuses in a ticket: specifically between new ticket is registered, and closed. e.g.: NEW->.....
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Dears, Could you Please help me with the best approaches to take backup of Jira projects including (Issues- configurations - users - screens - workflow ...etc) ? for jira software and jira s...
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I Have Asset object Costume field in the admin user the show as dropdown list but in the customer user thy shows as single line text how I can show this field as dropdown list in the c...
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Hello, We are investigating the possibility of using Jira Service Management in the Data Center version. We have some questions about thread based communication:#. By this I mean, is it possible t...
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Im trying to connect my Jira Service Maangement with my partners' jira using REST API but im getting the error below while running and Automation Send web request Error publishing web request. Res...
- Question
- cloud
- jira
- jira-cloud
- jira-service-desk
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Hi Concern's I am facing a challenge to get the correct data from created vs resolved issue report with in the given period of time. As you can see that in below screenshot all the issues in ...
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Hi, I am trying to get cloud id using the below url, but getting 401 unauthorized error- https://api.atlassian.com/oauth/token/accessible-resources What all have tried- 1. curl -D- -X GET -H "Aut...
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I have a project with issue types Change , Problem and Service Request. A automation is required such that when issue is created with Change OR problem type, the Label should be updated ...
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Using Jira on my Android phone and have recently started seeing: "Can't show the issue. Try refreshing this page or use search to look for this issue" when tapping on any ticket that I can view on th...
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I'd like to get some confirmation on the correct steps in renewing our current SSL certificate on Jira Server. I've looked at these two documents but am not 100% sure. https://confluence.atlassian....
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Hi All. Im new to the Jira Suite, However I have started to product customer reporting from our Service desk and the results that involve the "resolved" state are showing as if the cases hav...
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What dependency do I need in POM.xml in order to use import com.atlassian.webresource.api.assembler.PageBuilderService ? I have: <dependency> ...
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Hello, I want to create a report from a JIRA form. How can I do that?
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We have our original SLA (8m) for "Time to Alert" configuration working correctly for email created incidents from the Azure email address. I have added a new SLA (6m) for email created incide...
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Hi there, Need your help to retrieve floating box with ticket number on Jira : License Information for Jira Jira v8.1.2 JIRA Service Desk Application v4.1.2
- Question
- jira-service-desk
- server
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Being more familiar with ServiceNow, never using JIRA or JSM in my past I am curious to know if JSM contains a Standard Change repository or catalog as it is referred to in ServiceNow. This is ...
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We do not want attachments to be included in email notifications. We have the Customer Notifications - Attachment security set so that customers must log in to the portal to download attachments. ...
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We have a workflow wherein a primary form is created which will create subsequent service requests for tracking and auditing purposes. I've gotten the creation / management down, but I can't quite fi...
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Can I pick and choose which services show up when reporting a system problem?
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Hi everyone, Hope you had a great weekend. I am struggling to understand the Insight discovery part about users discovery from network. I can see there is a pattern for users but i could...
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Hi everyone, I would like to copy the Name User of the Reporter and put it on an Asset Object field how is it possible with Automation rules? I tried with a post-function but ...
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Hello, How to create a report for "Resolution Date/Timestamp"? Is there any way to see & capture data of each ticket's resolution time stamp other than checking the history of each and eve...
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