Community resources
Community resources
Community resources
Jira Service Management
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We currently have two service desk projects. One for external customers and one for internal customers (our staff). I would like to have forms in the external customer's service desk only be availabl...
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Hello All, Do we have option to configure the default setting for Search box at the top? When I do the search, it keeps looking for different projects, but I have one project only to look at. Can I ...
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I would like to create a custom roster that does not follow a set rotation. To edit the roster You could change from hour, day, week blocks Select the user and click the blocks they would be on c...
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How can we integrate ChatGPT and Jira Service Management such that where a customer can have conversation with a bot which is powered by ChatGPT and post discussion a ticket gets created.
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Hi All, I got some articles and I want them to be put in the knowledge base. Can I upload them as Word files or pdf files instead of creating them manually?
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I am setting up JIRA within my team at work - I was wondering if there was a way for someone to send an email and it goes into an inbox or request tab?
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Hi All, I am trying to understand the automation experience differences on multi-choices and labels. The experience on labels is really good - you can add or remove a single label without touc...
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What additional permissions are required for a Project Admin to be able to add, change, delete request types inside of their project?
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What counts as an Article view in the analytics? From: Knowledge Base - Reports - Requests deflected - "Article views from portal" or From: Confluence - Analytics - Overview - Views Does this incl...
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Do Incident rules work if a rule is matched once the alert has been edited? Say Team-A has an incident rule to create an incident if responder "Team-A" has been added to an alert (contains)....
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What am i doing: I am trying to create a dynamic form that will fetch data from an API and will display the values as the user use the form. Eg: A user selects a list of services -> It li...
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In case you missed our announcement at Team '23, Atlassian Analytics and Atlassian Data Lake are now generally available for Cloud Enterprise! This includes product data from Jira Service Management ...
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IT teams, get ready to rock — Team Tour: High Velocity ITSM is coming to a city near you Meet us in Barcelona, Amsterdam, or Munich in June 2023. You won’t want to miss the head...
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- jira-service-management
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We love the Canned Response addition to comments and and being able to standardize the way the service desk responds to end users. It is a great feature One thing is, when going through the wo...
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Hi All, We are needed to store the product values with proper details of each project like if we have a product name "XXXXX" and same product has the details like these product have this man...
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I want to remove my help center link from my portal because I don't want my customers to have the capability to navigate to the help center is there any way to do that? I've tried customizing the po...
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I would like to allow the system to auto generate the asset tag number when importing bulk assets. It will not allow me to upload with that field empty. I tried filling in that field prior to importi...
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The transition screen shows text that I can't find where to edit. Some transition screens display such text, and some display "======" instead of the text. How do I edit that text (marked on the scr...
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I manage multiple projects (the projects in question are all service management projects) and utilize the Jira dashboards to visualize the metrics. My team exclusively relies on the Request Types for...
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Hi, - I have an admin account - Users have been provided permission to switch security settings. I have tried following the information suggested on this page, but this is not working for me: ...
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Hi Expert Community of Jira, My SLA - Time to Resolution is breached a lot, some of them is with 8000 hours or the like. All of them are at the breached issues (61) are ...
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Current configuration: an epic is created and based on the ticket type a sub-task / different issue type is created under the epic. I want automation to assign a user to the sub-task based on specif...
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We have several fields on our issues that can contain multiple values. Examples here are 'labels' and 'fix versions' fields. I would like to create an automation that would automatically populate th...
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Hi all Sorry if this is an already konwn issue, but we were unable to find an accurate solution/workaround for it and we need some help. Use case: Multiple Android devices on silent mode and an al...
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Good morning! I would like to know if it is possible to perform an integration between my jira and the client. So that when a call is opened on his platform, I will also receive all the updates and...
Atlassian Community Events
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