Community resources
Community resources
Jira Service Management
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Hello Team, Do we have any instructions to add the bulk version in a project without using script runner or manually. This process required in on premise not in cloud. Please advise. Thank ...
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Hi Team, Please can you suggest Is there any other possible way of Adding bulk the versions in one project without using the Script Runner
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In my workflow post functions I do not see the Assets post function
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Hello All! We have a handful of Assets objects that appear when doing an Advanced Issue Search, but when we export to anything other than a CSV they appear blank. When exporting the CSV, we ge...
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Hello, We have some issues in our project that are not deleting. Due to this, our issue count is also increasing. I have tried it to delete from the admin as well but same result. I have also checke...
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I've been creating automations that copy JSM tickets to Jira Software (in case further development is needed). It works fine when the JSM project correspond to exactly 1 Jira Software project, but i...
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Hi, New to this and I'm trying to filter out the results of a lookupIssues in Automation, to only show tickets that contain certain status. So far, I've found that trying to stack 3 or...
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We have just migrated from server to cloud and are finishing up so post-migration mitigation when I found an issue with Assets that I am not sure is a deliberate loss of functionality or a bug. In t...
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Hi All, I have a csv extract of data from Service Now I am trying to import into JSM (CLoud) The majority of the imports work, but on the problem issues I am getting the following error.  ...
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How is it possible to create a project that an Org Admin cannot have access to read the content? eg. we create a project discussing confidential information which Org Admin should not be able to read...
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Hey All, Has anyone tried using multiple custom mailboxes with JSM Cloud? The article here says we can only integrate one custom mailbox. I have 5 mailbxes that needed to be integrated on a new s...
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Hi, i tried using "Hi, You moved {{issue.key}} to one of ready statuses but no time was logged, please log time on this task {{issue.url}}. {{issue.assignee.displayName}}" But on sla...
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Push the Service request workflow in Production
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Hi, When I use the following URL https://<company>.atlassian.net/rest/api/3/search?jql=key=<keyname>&expand=changelog & expand the change logs histories it contains all t...
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in Jira SM, can we trigger a customer satisfaction survey to our own email id to see how it works? If Yes, how can we do that?
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I am trying to set an option for people to approve tickets through email, I have the right automaton for it set but the issue is that is does not connect with the email given as an Email one for the ...
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default priority on the tickets are set as Medium P2 but it should not
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Hi, What are differences between managing IT services in ITSM template and as an object in Insight? What are advantages and disadvantages of both solutions?
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Hallo I need some help here. We in out company have at Jira site, where we get our IT tickets in, both from inside the company and outside the company. It is working fine, but the customer's admin...
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few tickets raised as email requests are breaching first response even after the comments were put
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Hi, Can we change the SLA name? By default i see 4 sla metrics in the drop down while i select a add SLA. I would like to add a new name other that these 4. Please suggest how i can do that.
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I want to edit the request on the JSM portal. Please suggest.
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When creating a new project in Jira Cloud, there is no "workflows" button listed under "Project settings" tab. Other legacy projects do have this button displayed. Has something changed in t...
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Hi, I'm new and trying to explore JSM. I can't change the status and assignee. I'm confused because I'm using an admin account. I also tried to update the Permission settings manually. Do you guys ha...
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I have tried adding this syntax, "Hi {{reporter.displayName}} {{participant.displayName}} Just wanted you to know that, the issue status have been moved to Done." but the only name displayed...
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Atlassian Community Events
| User | Count |
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| 13 | |
| 8 | |
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| 5 | |
| 5 |
| Subject | Author | Posted |
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| 42m ago | ||
| yesterday | ||
| September 9, 2025 11:40 AM PDT | ||
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT |