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change create screen/ fileds based on reporter selection

Mohamed Saad Taha
Contributor
August 14, 2023

Hi,

Iam using JSM data center edition, Is there any built-in or add-on that allow changing the displayed fields based on customer selection. 

EX: reporter is opening change and if he select open firewall port the other fileds changed to open box's for source ip address and destination ip address something like this 

BR,

 

1 answer

3 votes
Evgenii
Community Champion
August 14, 2023

Hi, @Mohamed Saad Taha 

Jira Cloud has built-in functionality like Proforma (this plugin was bought by Atlassian and integrated to Cloud version). It's only for Service projects. Can be found here:

https://your_domain.atlassian.net/jira/servicedesk/projects/PRJ_NAME/settings/forms

Also you can use Extension for Jira Service Management:

https://marketplace.atlassian.com/apps/1212161/extension-for-jira-service-management?hosting=cloud&tab=overview

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