Difference between Jira Software and Jira service management and pricing details?

[Shwetha Suresh]

We would like to know the difference between Jira Software and JSM. Which is more beneficial for a small team and why?

What's the pricing for both from India and UAE? If we subscribe a annual package, is it mandate to pay in one go aur payment are divided?

[Jack Brickey]

Hi @Shwetha Suresh , I would refer you to Atlassian's documentation....

overview-of-jira-cloud-products 

JSW-pricing 

JSM-pricing 

Generally speaking, JSW is for software development teams that want to use agile or Kanban practices. JSM is used by support organizations that need to support customers. In the case of JSM agents that use the product to support the customers are licensed paid users whereas the customers themselves are not paid users. The customers do not have access to the full product but brother access via a portal for raising, tracking, escalating tickets.