Workload report showing 100% even without a single record

[Zaldy Parian]

Hi,

Our team created a report for First Response broken down by priority (i.e., P1, P2, P3, and P4). 

The graph show correct data. But the summary total above and list below show P1 and P2 as 100% when there is no record for P1 and P2 during the selected date range?

How can I show 0% in the summary and the list if now data returned in the filter?

Thanks,

Zaldy

[Rudy Holtkamp · Accepted solution]

Hi @Zaldy Parian ,

If no issue has breached the SLA then you have a 100% score to meet the SLA requirement. (Which might be a flaw in your/Atlassians logic, I don't want to debate that here). So you might want to use a serie with the absolute value instead of the percentage.

[Zaldy Parian]

Hi @Rudy Holtkamp ,

Thanks for your answer. It is just a bit weird to call it "100%" when there is no reported P1 or P2 on the dates selected.

I'm looking around to see if I could set this "0%".

Cheers,

[Rudy Holtkamp]

It is a feature which has recently be rolled out, see https://confluence.atlassian.com/cloud/blog/2023/08/atlassian-cloud-changes-aug-7-to-aug-14-2023#AtlassianCloudchangesAug7toAug14,2023-jira.service.management

And search for "SLA"

[Zaldy Parian]

Hi @Rudy Holtkamp 

Thanks for the link.

I'm wondering if there is a way to suppress 100% if no data returned in the query; i.e., similar to Excel charts.