Community resources
Community resources
Community resources
Jira Service Management
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Hi Atlassian Community 👋 Mohamed here, from Jira Service Management Assets Cloud Product Management team. Setting up a new object schema in Assets can be daunting - where to start, what to inclu...
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I have created a Priority Triage in the workflow after an incident has been raised with 4 transitions (used the help notes). Now the notes say that I should use automation, but I get into branching a...
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We are trying to design a form with custom fields and we want the email id field to be auto-populated based on the customers login information. Can you please share how this can be accomplished witho...
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We use the jira board for contract requests and would like to upload contract templates in fillable pdf format for requesters to select when they submit a request. Is that possible?
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I am looking to export the entire Jira request to Word to send to the customer and am having issues with everything properly populating. Is there a way to get the images that were attached to the req...
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I have created a help center portal, invited people with permissions "service desk customers and service desk agents" but they cannot access the portal. It gives them this error below I am...
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Como configurar o portal do cliente no Jira Service Desk para exibir automaticamente o tipo de solicitação com base na organização à qual o usuário está vinculado?
- Question
- jira-service-management
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I am not able to click add workflow button in some of my Jira service management projects. As I made some changes in my inactive workflow and when I was trying to make it active? I am applying ...
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I've created an automation that sends an email when an issue is updated. Most of the fields in the email are displaying correctly but I cannot get the contents of the custom field "Menu...
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Hi! So I just closed out a Sprint and all of the tickets appeared to close with the sprint, regardless of their status. How can I recover or reopen the closed sprint so that those tickets are availab...
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Hello Atlassian Support! I create this ticket because I don't have a solution for this problem. I would like to import a csv where the information is in diferents rows. For example in th...
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I am looking to see if anyone has or might know how to do an automation advance compare to see it the comment author belongs to the approval group. I have created a process that ...
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I have an interesting question. My team is kind of Service crazy for Opsgenie, we have over 20 of them and might create more in the future. Even though I can apparently add as many Servic...
- Question
- opsgenie
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Hello Team, Good Evening. This is regarding a query that we need your support with. We are using opsgenie and statuspage as tools in our event management platform. As part of this we are having s...
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- cloud
- opsgenie
- statuspage
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Hi All I've been banging my head against the Google API all day - Doesn't seem to matter which auth method I choose, It won't allow the connection from Jira Data Connection. Has anyone got ...
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I tried the api https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-issue-attachments/#api-rest-api-3-issue-issueidorkey-attachments-post But it seems the "rest/api" only works for...
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...ustomfield_30216') // New ALT-A Account Assigned due to Name Change def uAssigned = getFieldById('customfield_33347') // U# Assigned accountChange.setHidden(true) iscAccount.setHidden(true) adGroup.setHidden...
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I am seeing the for Jira Service management (premium) each person who is added to it become automatically an Agent and addition of each agent is felt on the bill we pay. I'd like to remove s...
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Hi, How to get the Edit issue copy text from another field how to get into the Automation. Please find the attached screenshot and how to get the Copy text from another field. Thanks,
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We are trying to setup a Jira Service Management Portal where customers of our product can submit bugs or feedback on the game we are making. The end goal would be to have a portal available...
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Jira Assets comes with a default Services schema. It seems it has some benefits, for instance cross-product integrations (for instance with OpsGenie). nice integration within Jira Service Managem...
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I have set the right format in look and feel but can't see that format in my project. It's still in AM?PM format.
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Hi Is there a possibility to match bold value with JIRA regex?
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Hi, I'm looking to automate creating a new issue on project 2, when project 1 is transitioned to a given status. I appear to have done this part as it works as I want it to. However, part of the aut...
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Is there a way we can configure Jira dashboards, by giving top-up query? Say, I will create a dashboard with gadgets showing some data. Is there a way I can see filtered data by giving extra q...
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