Community resources
Community resources
Jira Service Management
-
Hi All, Whether I call it "FLR" (First Level Resolution) or "FTF" (First Time to Finish) or "FCR" (First Contact Resolution), I am talking about the same thing: Which tickets in JSM are resolved by ...
-
Hello, Our department works with sensitive information so no other departments can see our tickets. All people can do is put in a request and wait for a resolution. How can I grant access to a Vice...
251 views 1 0 Deleted user July 2, 2023 -
We recently migrated from a Jira Software project to Jira Service Management to ensure continuation of Atlassian Assist (formerly Halp). Previously the sync we had with Halp in Slack, allowed us to s...
-
Need to edit the customer request information panel in jira issue form Please find the attached screen shot
-
Hi, I need to remove or edit the request type caption in edit view screen. Either I need to remove or need to edit the caption "raised this request via jira". Is it possible to do in J...
-
Summary: In our projects, we use a custom multi-select list field for our Clients' Account IDs, primarily because the 'customers' designated in our Jira projects represent our internal teams. These ...
-
I use power automate to send in certain emails that arrive in email inboxes. Since I'm using power automate it sets the reporter as me instead of the person that actually sent in the email. I then us...
-
Hi, We are migrating JIRA server to Jira Cloud and I'm just trying to understand the differences and access levels to users. With regards to this section: "For an 'approved domain', th...
-
I have a Jira Service Management cloud queue in my "All Tickets" group of Queues. But I only want it in my "Incidents" group of Queues. I know how to clone a queue into another group... but then I al...
-
I have a 3rd party application that opens tickets for system events. The issue I am having is there is an event that is auto generating tickets to Jira by the dozens. I can't change the frequency on ...
-
We have two environments - UAT and PROD, where we would like to have an integration with OpsGenie, in particular - emit Alerts from internal services. Currently we use one account and one Alerts int...
-
I am trying to capture the approver of an approval step in a separate custom field when multiple approvers are selected. Example: I have an approval step with approvers A, B, and C selected in a mul...
-
I have a request type called 'Feedback' and linked to it I have a form that has the standard questions such as, 'how was your experience', which has 5 radio boxes. How can I create a report in...
-
Hi Atlassian Team, I've been using your Jira cloud add-in for Outlook to create issues from email, and It's great! I've come across a great issue, where when I want to send a reply to the cus...
-
I want to filter the results of an asset field of an issue using a value stored in an attribute of an asset selected on another asset field. Example: Assets : Location Customer (with attribute t...
-
I'm starting to use plans and I have a doubt, when I've created a plan and I group by teams, then in the timeline shows a project sprints... and I don't know how to replace for the correct sprints......
-
I have a HelpDesk project, where in 'project settings', 'email requests' I have connected my outlook365 email. so far so good, but only the first email received was ticketed. i have received several ...
-
Hello gurus of Jira. I tried to find a solution for my issue yet there is nothing specific regarding this... To sumarise my issue: I created an automation for Linked Issues where the last comment ...
-
This is just for curiosity, but since I am the owner of the IT onboarding process I want to understand if I can make my life easier. Does anyone have any ideas on how to make an IT Onboarding ...
-
Hi, We are migrating from Jira Server to Jira Cloud and I just needed some clarification on the below: With Jira Service Management – product access is set to “Customer” – am I correct in assuming ...
-
Hello, do you know if it is possible to change the colors to the epics in the timeline? I don't have the license for advanced roadmaps Also, i'm in Project management template. team - ma...
-
Hello all, we´re changing our emails domain from .cz to .com - is there any simple way of changing currents users emails address so they´ll be able to access Jira Service Management after the domain...
-
Hello all, we´re changing our emails domain from .cz to .com - is there any easy way of changing all the accesses for users to a new domain? Do we have to add all users again with a new emails? Reg...
-
Hi, I tried to set up a SLA for a specific issue type, however, the saved SLA does not work as expected. Can you please help me with this? Kind regards, Carol
-
When I make a post request from thunder client to https://api.opsgenie.com/v2/alerts Body : { "message": "This is the notification message", "teams": ["abhilash8642"], "priority": "...
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 12 | |
| 7 | |
| 7 | |
| 6 | |
| 5 | |
| 5 |
| Subject | Author | Posted |
|---|---|---|
| an hour ago | ||
| 10 hours ago | ||
| yesterday | ||
| yesterday | ||
| yesterday |