Community resources
Community resources
Jira Service Management
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I need to close alerts in Opsgenie, but it is not scalable for my team to access two platforms to resolve an issue. Is there a way to automatically close the alert in Opsgenie every time an issue, w...
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- opsgenie
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Why when creating Request Types. Some have the Choice of Field Boxes at the top, that you can drag Multiple of the same field into one request type. Then other Request Types have a list of Fields tha...
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How can I implement and introduce Demand Management in Jira? With which variant of Jira is the implementation of Demand Management possible? Is programming necessary or is it only necessary to crea...
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Hi, I am customizing our email template and want to delete the "_____" that appear at the beggining of all the emails. I am a complete begginer at html and css, and learning as I go. How can...
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Hi dears, I am facing an issue for cases when approval is required and the approval person is not able to approve because the buttons Approve/Decline are not shown. This problem is happing t...
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For a given project I want to add 2 approval groups by default to every system change raised. This should also leave the option to add further approval groups if necessary. I am...
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can I have both standard and premium JSM plans? Eg. one team uses the standard plan features and another the premium ones?
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In the customer portal when customer filters out open and closed issues, he can only see the very recent issues. Can you please help to sort this out?
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Did anyone integrate Cisco WebEX with jira service desk server ? Can you please provide step by step guide for this. We are using JSM Server 4.13.22 version. My requirement is: When a...
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Hi there! We're using the Assets feature of Jira and have created different object schemas with a range of objects. Most of them are hardware devices that undergo a series of events (QA, shi...
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Hi there! We've recently started using "Assets" in JIRA to track the hardware components that we ship to clients. To improve our customer support process, we have linked a specific obje...
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Hi Atlassian Support Team, I can't login anymore. I've configured SSO with Azure Active Directory but now I can't login anymore to the Admin Portal. I get the message: T...
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Previously the customer was able to share issues via his email but now he is unable to share. it says he doesn't have access. I check the customer permission he is using the same email and using the ...
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I have setup an automation rule to transition issues linked with "cloned by", when the linked issue is transitioned, as follows: When the rule runs, I receive the error: Transition issue ...
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Hello, I search how to make alert on empty object: exemple: i add new asset and i forget or d'ont have some info to put in one of the object case, so i what some alert (slack/mail/other) to t...
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Hello everyone, Is it possible to add a custom field below the details of a ticket that displays the last 5 tickets created by the same user? I've attached a photo to with what I want. I h...
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Hi. I try to install Vault password manager but i received an error.
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Before installing Asset Discovery as a service, I was able to export the asset scan zip file(s) to another server using the File/Copy type with UNC path \\cmdbserver\scan folder shared on the cmdbser...
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We can paste images to the paragraph field in traditional form, but why can not do it in advanced form?
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Hello Jira team I would like to ask and consult how we can integrate Jira into our app as a means to gain requests and bug/issue reporting from our customers throughout our App I came across th...
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I'm familiar with ticket support in general, but have little hands-on experience with JSM. I have a small organization (6 to 10) with a small number of high-value customers (~ 75). We only add...
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We use the "Multiple Checklists" app for our onboarding/offboarding tasks and our HR team is wanting to start including items checked off in employee files. My thought is "printing" the tick...
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This article ( https://confluence.atlassian.com/adminjiraserver/migrate-from-server-to-data-center-993929572.html ) notes that to upgrade to Data Center from Server, the apps on the licenses must mat...
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Hi Guys, I need some help with creating an automation rule for this scenario: Project A is JSM and Project B is JS. 1. I want to create a rule that will clone an issue from Project A t...
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