One of the User is unable to see the Queues in a Service management project

[Anil]

Hi Team,

One of the User is unable to see the Queues in a Service management project even though she has Administrator role in the project.

Best Reagrds,

AK

[Dirk Ronsmans]

Hey @Anil ,

If that user doesn't see Queues (or any other JSM related feature) in the project then she normally doesn't have a product license.

Being admin of the project is not the same as having a product license. You can have access to the project but without the proper license you won't have access to project specific features (like queues)

[Anil]

Hi@Dirk Rosmans,

Other Administrator and System-Administrators can able to see the Queues in that project. Only his is not able to see the Queues in the Service Management Project in Jira software .

Best Regards,

AK

[Dirk Ronsmans]

If other users can see the queues in that project then its a JSM project (not Jira Software), if so then the user who doesn't see it does not have queues in a JSM projects then they need a JSM license assigned to their account.

Please make sure that this user actually has a JSM license on their account.

If this is a Jira Software project then queues is not a feature.