Permission issues when linking Assets to Servicedesk project

[Andreas Bauer]

We have a Servicemanagement (SM) project where customers (who are all in a group called 'customers') can create a ticket using a dropdown menu, amongst other inputs. The dropdown menu gets its individual items from an associated Assets project.

We now observe the following weird behaviour (out of the blue, it seems): customers no longer see the items of the dropdown menu when creating a ticket, UNLESS we add the group 'customers' to ANY Assets project (can be an empty dummy project) to the role 'administrator'.

So, the membership of group 'customers' in ANY project, determines whether they see items in a completely separate SM project.

We're using SM 5.4.9 (DataCenter).