how to update the custom field when the customer Resolved the issue from customer protal in cloud

[dv bhadram]

how to update the custom field when the customer  Resolved or closed the issue from customer protal in jira cloud

[Valerie Knapp · Accepted solution]

Hi @dv bhadram , thanks for your question and welcome to the community. 

I would suggest you to take a look at the Automation library to help you with this.

Jira automation template library | Atlassian

You should be able to identify the trigger and specify a condition of the ticket being resolved by the customer and then have an action to update a custom field.

If you get stuck, please write us here and either myself or someone else will try to help you.

Cheers

[dv bhadram]

Thank you for your valuable suggestion