Community resources
Community resources
Community resources
Jira Service Management
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Hello, I am importing some .csv files that were exported from Asana boards. In Asana, there's a specific field called "Collaborating with", which is a user list of all users that are collab...
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Hi, I am trying to create jira automation, when new issue added in jira, i need to automatically send web request to azure ad, get information about user's manager and then edit issue field and fill...
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I have a field name Account name and I want to fetch the value for it from the "Account Name" in the ticket description (example below) into the custom field. Example ticket description: Entity Typ...
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Hi Atlassian community, I need your help with a case that concerns the Jira mobile App for Jira Server (version 1.41.0.3) concerning creating new service request tickets. When user want to create...
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In assets, we can create global reference type as well as object schema specific reference types. Is there a rest api that can list these reference types. I couldn't find any api on the asset ...
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Hello, I would like to remove customers from a Jira service management project. Despite all rights I do not have the possibility to do this. The KB articles from Atlassian don't seem to be valid (...
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I have a form used as part of our leaver process within Jira Service Management. The form contains a single person picker and has no automation behind it. It is very vanilla. Through the cust...
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Must a Custom Email Account Be linked or could forwarding emails to the Atlassian.net email requests address work? Best case scenario, we’d setup support@, service@ and hr@ all to be received i...
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Every day, I have an automatically generated list of devices that are in a planned outage. I would like to configure Opsgenie to suppress alerts for these devices. Could you please advise if this is ...
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- opsgenie
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Hi Team, We have created different object schemas for import data from AWS and Azure , also created custom assets object schema. We can run AQL query for individual object schema, but we wan...
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Hi there, Can the invite a customer receives to access the portal be extended out past 24 hours for JSM cloud. Thanks
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Hi All, I have retrieved all request types using the the URL below and trying to set 'Request-Type' while creating issue on Jira https://hostname.atlassian.net/rest/servicedesk/1/servicedesk/...
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Hi all, Recently I added the app Assets inventory plugin, I wanna to find out if It is posible to link some fied in the instance to this plugin, talking about in the case some eq...
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Hello, Can a canned response template or document be added to a ticket when an organization is set? For example, if Company A submits a ticket, I need a way to add a specific template relatin...
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Hi guys I'm using Jira service management data center. I want to assign issues in 1st step of workflow to reporter's manager automatically to approve issue. Information of users and their man...
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If I frequently get an email request from a customer for a set of repeated work. How can I set automation for Assignee? Example: "example@jira.com" raise a request by email for some time period for ...
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...nce the comment has been updated the first response SLA should be achieved. We don't want that acknowledgment to be in public. Could you explain to me how I can do it and the steps to follow.
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Hello, How to generate a token with less than 128 characters? The token I'm generating on the page below is too big, and my application doesn't support it: https://id.atlassian.com/manage-profile/...
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How to generate and trigger report automatically for ITSM?
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I tried to set automation on Assignee for requests raised by email (Next Gen Jira Project), and finally ended up without a solution. Please share the solution to set up, request type, and priority fo...
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I would like to create an automation which creates an issue for every person in a role. I have created a series of automation which creates an issue, assigns an assignee depending on workload, then c...
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Our organization needs to create the sandbox environment JIRA instance. Also needs to create the test project. How can I get the API token to access the project? Kindly request your support. Please ...
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As a general guideline we always want to search for an ID instead of a Name whenever we have a function that is intended for long-term / systemwide use. For example a general JQL query on a custom f...
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Hi, I want to use validation for Planned Start Date and Planned End Date while creating the Change request. while creating the CR(Change Request) i don't want allow user to do the following things....
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Hi everyone, If the customer does not move the issue from resolved to done status in 24 hours, close the issue. For example, the customer opens tickets via service management. And the s...
Atlassian Community Events
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| July 11, 2025 4:42 AM PDT | ||
| July 7, 2025 4:56 AM PDT |