Community resources
Community resources
Jira Service Management
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/rest/servicedeskapi/assets/workspace for this url i want to get work space id so what and all informtion i have to pass? how to get this value atlassian.xsrf.token=9d96e64b-4dcd-4137-a176-j1...
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Hello, I would like to retrieve the values of a multi select dropdown linked with a data connection in the automation. Indeed I would like to retrieve the values entered in this ...
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Hi Jira Gurus, Bit of interesting one, not sure if it'll be possible without an add-in. We have a daily checklist we have to complete to confirm all services are running and functional before our d...
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1. We create a Jira ticket - it invokes a set of subtasks . Which than invokes another Jira ticket & it open it's subsequent Jira sub-task . Is it possible to create such a workflow . 2. Can one...
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Hi Team, we want to send an automated email with Smart values of the custom field "response time" and "resolution time" in the email body to all customers when the priority in the issue field has an...
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Hi, Is it possible to have a custom Select List (single choice) field where the dropdown list or choices is from a lookup table sitting within Jira? For example the Select List field would have a l...
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Kind of digging the top menu layout, dashboard, list, board, calendar, timeline of Work Management and wish my agents in ITSM had some better layouts and logical, easy to understand navigation. Anyo...
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Besides servers, we also want to discover assets for our network devices including network switches, routers, firewalls, load balancers and so on from different vendors like Cisco, Huawei, Fortigate,...
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Hi there, Is there any way to implement expand/collapse feature in any Jira SM gadget of the dashboard. I wanted to look at the tickets assigned/resolved by multiple teams as a top level and people ...
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Hey, I have created a work management project for HR where we capture details of employees in issue view, I am looking for an automation where I want to pre fill those data to another IT service pro...
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I am looking to using N-Able for our RMM. I can integrate a PSA into this software. Unfortunately it does not have Jira as one of the options. I can though add a Custom PSA through utilising API. Is ...
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Is there a mechanism in JIRA to enable mobile notifications for any newly created issue, regardless of my direct association with that issue?
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We have a account setup to post comments on certain tickets through automation. is there a way to turn off email notifications from comments left by this user only?
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In our JIRA Service Management instance, on iOS or Chrome whilst using devtools to emulate a mobile device, upon logging in via SAML the user gets a blank screen. The screenshot below shows multiple ...
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Hello community, I thought that I will never write that, but I have no idea what to say to customer. Right now, I got two small businesses requesting solution for their Jira instance. First com...
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Hi everyone, I am trying to build out a Jira workflow for my company but having some difficulties. Please help. When folks request work equipment, they fill out a Jira Form at our company. Generall...
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Hello, I am getting request where users are unable to search for other users within a dropdown option on a request/ticket. As Jira Admin I am able to search and find user on the same re...
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I'm looking for a way to get a total # of opened requests in JSM per month per reporter. So I'd need a total for companyx for every month, a total for companyY for every month, and so on, in the same...
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Hi Everyone, We are exploring JIRA service management as a tool to manage work items for our invoice processing flow. Please note that we are planning to go for JSM standard plan. Broadly, there ar...
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I was configuring Chat connection (Channels > Chat > Configure) in a Jira SM project with Slack. Did the first and second step (Connect your service project to assist and Select request types) ...
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Does the Azure data import seriously not pull in serial number for Intune devices? How is that possible? How could the unique ID for all devices not be part of the default functionality. Sourc...
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I would like to be able to have an email window open on a specific transition. The user doing the transition would be able to edit the email and then send it. So I guess this is kind of like a pause...
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What is the best way to clone fields from JSM to Jira Product Discovery? I'm sensing that because JPD doesn't have the company managed fields implementation that I'm going to have to write rules to s...
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Hi, I want to setup our environment like described on this page: https://support.atlassian.com/provisioning-users/docs/choose-your-identity-provider/ I get this message: Unable to con...
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Hello, Currently I have an automation that is triggered by a specific transition in an issue. Then it should look for linked issues and finally change the linked issue's assignee to be a spe...
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