when I resolve a ticket the field "resolved" is not always filled. How can I do that?

[Simona Cristaldi]

When I resolve a ticket (regardless of ticket type) the filed Resolved is not alway filled.

I would like to have always populated the field "Resolved" with the resolution date and time.

how can I do that?

thank you 

[Steve Long -Evelon- · Accepted solution]

Hi @Simona Cristaldi

This is a common mistake when it comes to workflow configuration - you need to do one of two things:

1. On the workflow transition that takes your ticket to a resolved status, add an 'Update field' post function which sets the 'Resolution' to your desired status.

2. Create a new Screen named something along the lines of 'Resolution Screen' and add the 'Resolution' field to this screen. Then, add this screen to the workflow transition via the Edit button. This will allow you to select a particular resolution from a list when transitioning the ticket.

Here's a really good guide that goes into a more detail: https://confluence.atlassian.com/jirakb/jira-issues-need-a-resolution-826873869.html

Hope that helps - Steve.

[Simona Cristaldi]

Hi @Steve Long -Evelon- ,

thanks a lot for your quick reply.

I've just followed your proposal n.1. I will check if starting from now the Resolved field will be always populated. I'll keep you posted!