Community resources
Community resources
Community resources
Jira Service Management
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Dear communty, I'd like to know if a customer can see all request (from everybody). Actually, it's not the case, even when the customer choose option "All request". I don't when to change role as ...
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I'm running a project that works across multiple departments. Each department has a backlog of Epics that feed up into shared quartely intiatives. The (5-6) intiatives then feed up into a...
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In one project, there´s one user that doesn't receive the invitation mail. Other people with his same domain can access with no problem and create tickets. Is just this specific user, he already chec...
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I'm trying to create a morning and an afternoon shift. They should not be handled by the same person ever. The night is taken by an actual oncall schedule which is separate and works fine and doesn't...
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I'm working on cleaning up a list of assets that are using different naming conventions: Some are AAA - XXX Some are BBB - XXX Some are AAB - XXX I want to all to have a new convention of CCC - X...
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I want to make a filter that brings tickets from 5h30 AM to 5 PM & 5PM to 5h30 (the following Day), Using JQL Queries, Any Help Please, Thanks in advance
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- jira-service-desk
- jira-service-management
- jql
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I am looking to integrated firebase crashlytics incident management with OpsGenie. Is that direct integration possible? If not, how can I achieve this incidents from crashlytics alert manag...
- Question
- opsgenie
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We need a test environment. Is a test environment free of charge?
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We are currently using Jira Service Management as a trial. We've made a bad choice and would like to cancel this. We will try the free version first, and then subscribe to the Standard version. We ...
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Does JSM have the functionality to to automatically send confirmation emails to any other provided email addresses in a ticket? Ex: I submit a access request form and I need my man...
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We are currently migrating our jira site from Datacenter to Cloud, and we have a postfunction that automatically moves the issues from the current project to another one, we have read the documentati...
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We are building a bug reporting Form that will create issues for us in a project. Part of this Form is the user selecting the priority level based on varying degrees of criteria. Initially we ...
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im looking for a smart value for the project logo to use in a custom HTML email for an automation task does one exist like {{project.logo}}?
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No portal são inseridos pelo meu cliente dois valores, preciso que a diferença desses dois valores seja mostrada no meu item. É possível fazer uma automação e/ou criar um campo que faça isso?
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I am using the newly available Organizations detail where we can expand our customers detail info. Question: What table do these expanded field reside? I see the new organizat...
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I'm trying that when and agent comments, it will send and email for the client with the message and the client will be able to reply above the line. I don't know why it works for the status cha...
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When doing an import into Jira some fields are mapping which are static fields, fields pulling from other objects will not show the data. The import shows everything imported but only the stati...
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I want to create an attribute mapping to import data in Jira Assets. This works for all attributes, but the attribute "user' with type user doesn't work. Do I need to configure something in the AOL f...
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Can we design a unique portal for every Clint? As a result, the clients raised tickets there, which we see in one project.
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I have lots of request types. One particular one doesn't seem to be sending email notifications, the rest do. I am the assignee for all the tickets I've tested. I have also tried with other agents a...
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I just need to import an Organizations List (csv file) to Jira SM, just one column there is in this file. It would be possible?
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hello community, we use the app Dashboard Hub for Jira , to publish dashboards on the customer portal (for non agents) , but pictures from tickets are not displayed. Why? I...
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I want to stop an automated process that adds an internal comment on a Service Desk ticket once the linked development ticket gets resolved. The comment probably originates from an automation that I...
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Hi There, How can I set up a help centre portal in Jira for both external and internal users with customised options? I'm trying to setup a help centre portal for both external and internal us...
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Hi there, is there any manual explaining how to search for issues from the customer's point of view? Our customers complain about the fact, that using a "-" in the search bar excludes the following...
Atlassian Community Events
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| July 11, 2025 4:42 AM PDT | ||
| July 7, 2025 4:56 AM PDT |