Community resources
Community resources
Jira Service Management
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This article ( https://confluence.atlassian.com/adminjiraserver/migrate-from-server-to-data-center-993929572.html ) notes that to upgrade to Data Center from Server, the apps on the licenses must mat...
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Hi Guys, I need some help with creating an automation rule for this scenario: Project A is JSM and Project B is JS. 1. I want to create a rule that will clone an issue from Project A t...
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Buenas tardes Comunidad Estoy buscando automatizar el envio de correos cuando se abre un ticket en Jira, sin embargo tambien quiero que aparezca en el correo el detalle del ticket. Muchas gracias!!!
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Hey folks. I am trying to limit my asset field by an AQL query. Let's say my attribute on Assets is: myfield What works: myfield="literal value" myfield=${summar...
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Boa tarde Pessoal, Estou com uma dúvida: - Estou fazendo um projeto de Requisições, porém algumas requisições que irão chegar tem informações sensíveis e apenas um grupo de pe...
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Gostaria de criar campos do tipo select field em cascata. Minha intenção é exibir no segundo campo, apenas opções válidas para o primeiro campo informado. Algo como: Sistem...
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I'm trying to get Jira Service Management connected to Opsgenie so that I can create a selection of alerts within Opsgenie. The documentation does not seem to be up-to-date. Where can I find a detai...
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This is the use case I'm looking at: JSM (Cloud) Enterprise - So we have Assets which aren't used at the moment. We onboard employees and contractors through JSM. However, we have a set of contract...
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We just migrated our Helpdesk queue from Halp. We would like to be able to have people in our connected Slack channel type a message and react with the ticket emoji and it automatically create a Gene...
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How can I export a form from JSM to Jira Project Discovery using automation? I'd like it to be in it's own field, or an insight.
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Hi community! We are trying to hide the users when respond to costumers on "Reply to costumers". Is there a way to make any user anonymous? Like changing to the team's name.
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I have a project in which we need to calculate the issue priority based on the selection of other custom fields. The field values for selection are in ASCII text, but I need to assign a numerical val...
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Hi Team, I have a Jira project where the "Project Administrators" are not able to see "Complete Sprint" option in their jira project. Error: You need the Manage sprints permission to st...
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On the portal screen a user is selecting an asset field, this field has an assignment group attribute attached to it. What I am trying to do with automation is after ticket creation have our custom f...
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Hi, In our project tickets are being created by email and the request person could add people in CC. In this scenario, all these intervenients should be receiving notifications when a coment...
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Hello, I'm struggling with the AQL while attempting to import a CSV file that needs to connect the Employee with an object Laptop. I have the following Schema Tree Laptops MacOS W...
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Hello, I am trying to connect the Case object to Jira Cloud from the Connections tab in Jira. When I go to add a Salesforce Object, select Case, and hit Next, I am stuck on the loading screen for 10...
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When a comment is made on the customer portal it is defaulting to internal so any non-agents dont see the comment, is there an option to change this default? Or allow the commenter to choose fo...
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Hello, we have an external partner with whom we frequently work on specific type of issues. We recently migrated to Jira SM Cloud. We want to sync tickets from our system to External...
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Among ticket fields there is no option to set the due time
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Hi, we are using HeroCoders "Clockwork Free" App to track our time. Is it possible to get the menu (check screenshot point 2) to show up by default on every issue, withouth having to click "T...
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Hi everyone! Is there a way to list ALL requests instead of all connected to a specific user? https://developer.atlassian.com/cloud/jira/service-desk/rest/api-group-request/#api-rest-servicedeskapi...
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Hello Is it possible to copy fields w/ a postfunction from one child issue (Sub-tasks) to another one (Subtask-Task)? The parent issue is an Epic, would like to use an post function during a ...
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Hello Team, I'm looking for a similar action, I need to send specific emails to specific groups of customers in my project: IT Group, Business Group, Security Group, etc and I would like to create ...
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Hi, I've taken a free course "JQL in Service Management" and there is a section with certification practice questions. One of the questions caused me confusion "Jane wants to create a new ...
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