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craig_ross
craig_ross
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August 30, 2023

Hello, looking at potentially using Jira Service Management to replace Freshdesk.   Can the platform handle incoming requests via email, slack etc. 

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Marc - Devoteam
Marc - Devoteam
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August 30, 2023

Hi @craig_ross 

Welcome to the community.

Yes it can, see the Atlassian documentation.

Receive Requests From Email 

Integrate Jira Cloud and Slack 

Chat Slack and/or Teams

Create Issues In Slack 

I hope these links will get you the answer and to help you in your decision.

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