API documentation and examples to pass on the payload from Service now to Jira

[Ujjawal Raj]

Need help in finding the API documentation and examples to update the data from Service now to Jira

[Charlie Misonne]

Here is the general page for Jira Cloud's REST API documentation: https://developer.atlassian.com/cloud/jira/platform/rest/v3/intro/

In the navigation bar menu on the right you can open the api docs for specific things. You're probably looking for Issues where you'll find Create Issue.

If you want to use the Jira Service Management API you need to look here: https://developer.atlassian.com/cloud/jira/service-desk/rest/intro/#about

Go to Request -> create cutomer request. This is the endpoint to create a ticket just like it would happen from the portal.

[Marc - Devoteam]

Hi @Ujjawal Raj 

ServiceNow has spokes in there store to connect to Jira.

I think these might give you the guidelines to simply connect SN to Jira in your case.

Here is the link:

https://store.servicenow.com/sn_appstore_store.do#!/store/search?listingtype=allintegrations%253Bancillary_app%253Bcertified_apps%253Bcontent%253Bindustry_solution%253Boem%253Butility%253Btemplate%253Bgenerative_ai&q=jira