Community resources
Community resources
Community resources
Jira Service Management
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Hi, I'm trying to set up a global automation that will duplicate an asset from a custom object schema to the Jira Services objects, but receive the below error message when the custom asset is creat...
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I have an automation rule where the action is to send an email to the customer when a request is changed to a particular status. Right now, the content is written in English. We are worki...
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Hi, I am trying to import objects from a .csv file but the import tab isn't available when selecting the "Configure object type": How can this be enabled? Thanks!
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We have 3 JSM projects with the same user picker field. 2 IT Projects work fine: All staff have site access and use the portal User picker field does work from portal - all users are search...
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Summary When configuring your Customer Notifications and a Customer is also added as a Watcher on a Jira Issue as well, no Notification is sent out to that Customer Why is that? Root cause You ...
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Hi, I wish to ensure the following: When an authorized user will visit our support portal and try to raise a request via e-mail, they will be allowed to link ONLY the assets that have bee...
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Preciso enviar um e-mail de notificação que envie o anexo também. Como poderia efetuar esse processo?
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Use case: Restrict specific set of customer to specific projects. Right now, we have enabled auto sign up for the customers because the service desk is the only means of communication and...
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We use Jira Service Management for all our internal/external support queries and use the clone tool for any support requests that require development work from the respective product teams these proj...
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Hi, I could really use your assistance with a rule I created in JSM Cloud using Automation. The rule is supposed to automatically re-assign the previously assigned agent to the ticket if it ...
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Good afternoon: I need the Request Type field in the agent view screen to not be modifiable. This field is not in the edit screen. Thank you very much in advance. Best regards
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Hello All, I want to create an Automation to re-open most recent updated subtask. My requirement is, when a parent is Resolved along with all the Sub-task after that If reporter re-opened the paren...
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Hello, we have a Service Manager installation /Data Center/. With some months we we als have JIRA Software and Confluence ... We have some tasks that should be automated. - calculating time in a ...
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Hi, I am using atlas to get users manager. is it possible to add this manager in issue as a approver ?
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Use case: Restrict specific set of customer to specific projects. Right now, we have enabled auto sign up for the customers because the service desk is the only means of communication and if a...
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I need to prevent a group of my internal Jira users from creating comments that are visible to all. Is there any way that can give "X" project role to create only comments visible to "Group A"? But t...
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I need a form from my team-tempo workspace to be copied to sandbox workspace. Is there a way to do it?
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Our team is back from the Service Desk & IT Support Show (SITS) – Europe’s largest (free) ITSM education program and it was packed with insights and great conversations. Atlassian Principa...
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- jira-service-management
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Hello, I am currently writing a script in script runner using the REST API. The feature that i am implementing requires me to change the status of an issue. Currently...
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Hello together, We are using the Kanban Board to show other group members what we are actually working on. Additionally to the four columns "to do", "in progress", "on hold" and "done" we wa...
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Hi dear; I need to get value of customer field and set it in other customer field on different ticket if the reporter of the first ticket equal the value of a customer field in the second t...
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Hi, using a Scriptrunner Behavior I want to check on a Jira Service Management Request type whether issue-picker field (Field A) OR a URL field (Field B) is filled by the customer. Fields A OR B ...
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Hi, I have managers attribute in jira, i want to add manager in approvers with jira automation. is it possible ?
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Admin 管理のコンソール上で組織名を変更しましたが、 Jira SMやSoftwareなどのURLに反映されません。 反映させる方法はありますでしょうか？ ちなみにFreeプランを利用しております。
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Hello, I am importing some .csv files that were exported from Asana boards. In Asana, there's a specific field called "Collaborating with", which is a user list of all users that are collab...
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