You may be experiencing slow load times on the forum; the team is working to resolve this ASAP.
×Community resources
Community resources
Jira Service Management
-
We are working on an API export from Jira Service Management incident issues. We are using this endpoint: https://developer.atlassian.com/cloud/jira/service-desk/rest/api-group-request/#api-rest-serv...
-
Hi So we're about to expand the number of users on our service desk and want their responses to be checked before going back to a client. Other than using the internal note, Is there a wa...
-
Unable to Add Custom Report in Dashboard
-
Hi. I have created new SLA custom fields and I would like to delete the old one. Will it affect the resolved issues? I just don't want the old SLA working for new issues.
-
Good Morning, Need your guidance on this one :-) I have a simple CSV that contain for each line: SPACEKEY, SPACENAME, USERNAME, GROUPNAME as listed below SPACEKEY ...
-
Hi, We get this when a user tries to access the service portal but they are a managed account. This is the only user this is happening with though - all other users are fine and are managed account...
-
Hello I have a question, which may be absurd, but I can't find a solution. I don't understand how an automated task can be launched manually. I was expecting a button like run rule but it doesn...
-
Hey, I can see multiple fields in the Request Type I'm using for the widget. I want to add a disclaimer for customers to be shown in the widget. But whenever I edit fields or add any new fie...
-
I am looking for an opportunity to assign issues to multiple users. I like the following app for Cloud https://marketplace.atlassian.com/apps/1230647/multiple-assignees?tab=overview&hosting=...
-
Hello Team, Consider the below scenario Status : Self-Sign-On is enabled Projects: Project A, Project B, Project C, Project D Let's say customer A created a request for Project A. He is onbo...
-
Hello I want to sort out JIRA tickets in which Technical resolution all ticket greater than 72 hours. I tried with below Query. project in (ISV, OMV, MCS) AND created >= startOfDay(-90d) ...
-
I want to refer to the results obtained from a query using "AQL branch" in JSM automation. How can I refer to it? Could not be referenced by {{lookupobjects}}.
-
As a result of processing many issues with JSM automation, it seems that all of them have not been processed and ended in the middle. If you process many issues with automation, will there be in...
-
How can I set ( in case can) in the Jira automation to send a person an email with a table built consisting of specific chosen fields ( and info from them) from the request.
-
Hi, I have a first automation to automatically assigned a ticket when created. I created a second automation to send an email when a ticket is assigned. But this second automation is n...
-
Hello, this time customer support wasnt that helpful, as the only solution they were offering is to ask every JSM client to whitelist atlassian.net domain. I didnt even know that proble...
-
HI， I have a lot of prometheus integration on opsgenie, and I want to get the prometheus apikey on opsgenie integration in batches. How to batch obtain prometheus apikey on opsgenie integration？ &n...
- Question
- opsgenie
-
Hello everybody! Could someone guide me on how to share an issue with a member of the organisation so that he/she can access it even if he/she is not a JIRA agent? Thank you very much!
-
HI, I am just trying to find out if I understand this correctly: On one of our Service Desk Portal, for the "Assign Issues" - the permission is granted to "Service Project Customer - Portal Acces...
-
I have an object type in the assets manager with an attribute that refers to another object type. I would like the other object to appear in this attribute multiple times. In other words, I would lik...
-
Hi all, Recently we have had more use cases for Organizations instead of Request Participants, e.g. always adding a specific set of users as Request Participants to specific issues, so we use Orga...
-
in canned responses when I choose the issue reporter it bring up the full name of the user, I only want the first name to appear. Is there is a cut function or something to edit the variable? ...
-
I have two WebHooks configured to get notified when a Comment is created and when an Attachment is created. When a user posts a comment with an attachment, the comment_created event contains the com...
-
When a user posts a comment with an attachment, Jira sends the following text in the comment.body field: "body": "Can you see this image? !image.png|width=43,height=41!" Is there a way we can exclu...
-
I was updating an object schema that was created beforehand and had tons of duplicates; this has been solved by marking an attribute as unique, so far so good. I had deleted before older asset...
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 14 | |
| 6 | |
| 5 | |
| 4 | |
| 4 | |
| 4 |
| Subject | Author | Posted |
|---|---|---|
| Friday | ||
| Friday | ||
| Friday | ||
| Thursday | ||
| Wednesday |