hi, i have a test organization setup last year for Jira Service Management that i cannot delete since i cannot remove products from it. i have another organization setup under the same login under Atlassian partner program
Hi @Tom Mikelin
I understand you are trying to delete this organization. However the site in question was only deactivated on July 7th. As such, because you didn't remove the products on that site, we are expected to retain that product data for 60 days per our Track storage and move data across products. After which time, the site itself will be deleted. Once the site is deleted, then you can delete the organization per https://support.atlassian.com/organization-administration/docs/delete-your-organization/
In turn if you wait until September 6th, that site should then have been deleted, which will then let you delete the organization.
You could potentially delete this sooner, but it would actually require you to reactivate the site by first creating a support ticket over in https://support.atlassian.com/contact/#/?inquiry_category=billing_licensing&reason=access_issues&support_type=customer
And then once reactivated, you would have to delete all the products on the site. Only after the products have been deleted can you delete the organization. I hope that helps.
Andy
Hello @Tom Mikelin
Welcome to the Atlassian community.
What happens when you try to remove products from that organization? Are you unable to find the functionality to remove the products? Do you not have the necessary permissions? Are you getting an error message?
Hi Trudy, there are no products listed in the Billing tab.
Maybe because this was originally setup as trial that expired over 6 months ago?
If you had free products in this organization and stopped using them then they would've eventually been deactivated and then removed.
At this point you should be able to simply delete the Organization. If you have claimed domains in the Organization you'll have to remove those first.
https://support.atlassian.com/organization-administration/docs/delete-your-organization/
no domains
thanks Andy, I'll wait for the 7th and try to delete. will reopen the ticket if any problems on the 7th.
regards, tom
Good day @Trudy P Claspill and @Andy Heinzer
I would also like some assistance in deleting the Atlassian AI tool. It says I cannot delete it due to billing issues, however I haven’t been billed, I did not even select this tool. It just appeared and now is asking me to pay.
I refuse to pay for something I did not ask for. It is a little frustrating because I have just spent over 2 hours trying to delete it.
I would very much appreciate the assistance. Please note I have done everything in my power to try and delete it, but it won’t even let me log a ticket. It keeps looping back to the homepage.
Attached is a copy of what I received when attempting to delete. However, upon inspection, I do not have any outstanding bills because of did not subscribe to any billed site.
Hello @Karabo Ruth Koko
For future reference, adding to a post more than 6 months old that is already solved and asking your own questions is discouraged per the Community Guidelines. It is referred to as "necroposting".
If you are using a paid subscription of a product such as Jira or JSM, you can open a technical support case to get assistance.
https://support.atlassian.com/contact/#/
If you believe you are being billed erroneously you will need to contact the Billing support team by completing and submitting the form at this site:
https://www.atlassian.com/company/contact/purchasing-licensing
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