Community resources
Community resources
Community resources
Jira Service Management
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Hello everyone, As you can see below, I would like to replace ${reporter} with a variable that contains the reporter/current user email address. Can anyone help me please? Thank you, ...
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Sharing experience where proforma forms stop displaying properly after unknown amount of time with JSM 5.10.1 and JS 9.10.1 while deployed on Oracle openjdk 17.x. https://jira.atlassian.com/...
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Summary of Issue No knowledge base articles are listed within the Knowledge Base page on a Service Project. How would this situation happen? Root Cause This happens when a customer has the...
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Trying to create an automation rule to trigger based on a fields changing, and that value gets added to another user field. For example I have fields Approver 1 and Approver 2, once those get ...
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Hi Guys, I was looking for a way to combat Jira issues when it comes to automations. We have a high flow project with alot of tickets coming in with alot of automations running on these tickets. When...
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Summary Within a Post Incident Review, there is a section above the SLAs where a linked Incident will show values such as: Incident created Incident ended or ongoing Time to resolution In...
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...ield.setAllowInlineEdit(true) def fieldId = customFieldManager.getCustomFieldObject(field.getFieldId()) def fieldConfig = fieldId.getRelevantConfig(getIssueContext()) def f...
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When users enter the portal and state that they have forgotten their password, they do not receive a reset link. http://jira.myindaia.com.br/servicedesk/customer/portal/5/user/forgotpassword
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Artificial intelligence is becoming more prevalent in our daily lives, with OpenAI's ChatGPT being one of the standout examples. Since its launch, I have dedicated a significant amount of time to stu...
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Summary To start, when using Automation for Jira we have a trigger that reads incoming Webhooks. When we use this trigger, we can use the {{webhookData}} s mart value to represent t...
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I am looking to change some of my company's automations so that they do not need to all be updated if we change the name of the field. This requires using the "Additional Fields" dropdown/input, as f...
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Our company currently uses Zendesk. What's the functional difference between that and Jira Service Management? Seems like there is a large overlap between the two products.
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Hi i've been looking for a while for a way to filter out all attachments in issue and email this filtered list to someone. It basically works when I'm trying to achieve this via automation....
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We as Lansweeper recently published an integration application for Jira Assets Lansweeper App for Jira Service Management Assets We have found an issue, we have identified the root cause, we ...
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We have multiple customers in our service project. Customer A uses a noreply-adress, so he should not get any notifications. Customer B uses his own adress, so he should get notified as usual. Is the...
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I have created a timeline view for a work management project and I want to see timeline for issues i have in 2018 but the last i cn see is upto aug 22 So how can I move this upto year 2018? Ano...
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Hi Community, I am looking to monitor our JSM cloud side behaviour via Datadog. Whenever we have errors appearing on the side, I want datadog to create an alert which then can inform the te...
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Hi there, at my workplace we are just setting up a ServiceDesk project as a ticket system. Since we're currently only using one project, we only have one customer portal to select for the helpcenter...
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An address is used by many people, only one is authorized. How do I prevent others from sending req?
Our customer uses a third-party tool with a noreply address to send support requests. Other customers of this third party use the same email address as our customer. We want to prevent other customer...
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When submitting a Proforma form via the serviceportal the time changes from 24 hour to AM/PM when creating the PDF. The form is created with Danish as the language, which should control the ti...
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In today's fast-paced software development landscape, efficient test management is the key to delivering top-notch products that meet user expectations and quality standards. Introducing QARA Enterpr...
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We've been using opsgenie for quite a while now and everything was smooth until recently, when we noticed that all calls incoming from opsgenie have no caller id. This has taken us by surprise and so...
2,476 views 6 0 Deleted user August 31, 2023 -
I don't want to see filters and fields from other projects. How can I adjust the "Fields" settings ?
Namaskaram, We have several projects, including electrical, IT, Emedia, construction, and more. The problem is that when I select the "Fields" option, all project fields appear, regardless of whethe...
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Hello, we have multiple projects in JSM and do not want every customer to be able to access them all. We need to allow any customer to create an account as we do not know in advance who needs to b...
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we are not able to Log in to the JIRA Software due to the Payment Issue Currently, Jira does not accept Payment
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