Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Product Q&A
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

Is it possible to select which customer gets notifications?

Salvatore Montalto
Salvatore Montalto August 31, 2023

We have multiple customers in our service project. Customer A uses a noreply-adress, so he should not get any notifications. Customer B uses his own adress, so he should get notified as usual. Is there any possibility I can setup my project such a way?

Answer
Watch
Like Be the first to like this
215 views

1 answer

1 accepted

1 vote
Answer accepted
Jack Brickey
Jack Brickey
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Become a leader
August 31, 2023

This is not possible natively. You would need an addon email handler. If that is an option please check the Marketplace.

Reply

Suggest an answer

Log in or Sign up to answer
Jira Service Desk
Jira Service Management
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Product Admin
TAGS
AUG Leaders

Atlassian Community Events

    See all events