Community resources
Community resources
Community resources
Jira Service Management
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Summary If you have a use case where you want Alerts to be created or Alert Notifications to be suppressed (or both) during business hours, how would you go about doing this? Is it possible to supp...
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We are looking to get the free option for JSM to try it out, but I am being told by my admins that because we have ~9 site admins, two of which are svc accts, that they will be auto added as agents, ...
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Hi, I'm working on a service desk project and I frequently receive the errors noted in the attached image: The issue is that I would prefer that the project is hidden from the portal to ev...
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I am having a project with many Request (issue types) in It. When the tickets are created its hard to differentiate which issue type they are (customer they relate to) as the Key of a task shows same...
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I need to understand more about using SSO in Jira SM. Currently, in the company we only use it for agent login. Is it possible to implement SSO for customers? And if so, is it possible that SSO only ...
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Hi, I hope someone can help me? I am trying to create a unique template for customers when they raise requests using a template In Customer Notifications, I have enabled "Request Created" and...
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When an external user/customer creates an issue in JSD, they are automatically to added their organization and if the org does not exist it is created based on their domain. However sometimes someon...
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WE have an automation , when a customer approved by email with specific words, then move the ticket to the stage Approved in the workflow. After the customer approves, the comment is...
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Hello, I am trying to create a report in Eazybi with 2 calculated measures. The first is already imported by Eazybi and it's called Issues with Event Log Time which counts the number of ticket...
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Hi I have 2 service projects with many parent issues. There are 12 static subtask owners that are given subtasks on every ticket. They have a hard time finding and prioritizing their work given the ...
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Tickets while being changed from User Query to Data Correction, didn't go for Manager approval. Now the approval SLA looks paused.
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Hi Team, I received a ticket in our JSM project with reporter tagged as "Automation for Jira". I looked at the history of the ticket, but couldn't find any clue. This is the second time I received s...
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Hello, I would like to know if it is possible to use a form to generate a value corresponding to a field based on several responses. To explain, I have a question with a value A and another field w...
363 views 1 0 Deleted user June 14, 2023 -
Hi, I try to put images in the page footer of our help center. Tried to browse existing topics in the feed but I didn't found. Here is what I did: * in my Confluence Space, ...
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Dear All, need help , i as Admin on Jira service management & Jira Software is reporter on Jira Service management & Jira Software its totaly different? because on Jira service management ...
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Hi so I have an automation currently sending reminder emails to approver groups if they have not yet approved a ticket after 24 hours. That being said I need to have the approve and decline buttons a...
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For some reason, none of my automation rules ran on 6/13 between 2:47pm and 5:43pm. Was there an issue with Atlassian? I checked with out IT and we did not have any outages during that ti...
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Hi, Is it possible to add documents to the customer portal so customers can access these? We are a Managed Service provider and i would like to add all of our documents into the portal so n...
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Hi, we have JSM where automation assign each tickets to the organisation (maildomain). The members of the organisation see all tickets. which is BAD! I think this behaviour is however normal...
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I am unable to search for a handful of users in the Reporter field. I get the message "no options" however these users exist in user management. They wouldnt need a Jira licence to be able to raise ...
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Hi, I am wondering if there is a way to send an automated email when a customer replies to an email notification regarding an update on their ticket. On our email notifications there is a me...
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As Assets Cloud does not support LDAP integration like Server does. Does anyone know of a workaround to get employee information from AD into Assets ? Is there a way through Atlassian Access ? But...
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I hope someone can point me in the right direction with this. We have linked Spaces in Confluence with our Jira Service Management Portal so customers can browse the articles. Many of the artic...
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Hi, Our team uses Opsgenie and OEC with local scripts for processing alerts. For the best experience and better understanding of processes, we want to know how the connection between OEC and Opsgeni...
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- opsgenie
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I want to know how can we write an automation rule to automate the process of creating zoom meeting for an incident with high priority. How can we achieve it?
Atlassian Community Events
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