Community resources
Community resources
Community resources
Jira Service Management
-
JSM Cloud - can I not make it so people can add comments upon approving or rejecting approvals? I think it's possible in data center?? Why wouldn't cloud have this same functional parity?
-
Is it possible to allow approvers in a jira TEAM MANAGED service management project to provide comments when rejecting an approval? I see it's an option for company managed... I'm not sure why it wou...
-
Hi, I'm experiencing an issue with automation that I created. It was working just fine but due to some problems in our organization, all of the automation rules must have been restored and since the...
- Question
-
Hello, I want to change the below automated reply from JIRA when user raise an issue with us "Just confirming that we got your request. We're on it." And, I want to send an automated email t...
-
Hi, I am currently creating several automations that use the director and therefore a specific employee. Example: Request participants However, it is possible that this person changes position and...
-
Looking for a way to create new IT support tickets through teams for Jira Service Management
-
We are using the new Jira Cloud integration in Opsgenie. When tickets are created in Jira, an Opsgenie alert is created. In that alert, we can see the link to the Jira ticket and its status. Can the...
-
Greetings, community! I have an unconventional approach here - we're using one of the Business Projects as a corporate calendar, with several types of issues like sick leaves, vacations, etc. Natur...
-
Status Should automatically changes to Closed state from Resolved State after completing 48hours(JSM
What is the Legacy Automation in Jira Service Management for the ticket that is in resolved state should automatically changes to closed state from resolve state after completing 48 hours
-
Hello, When you enter the portal, there is a button called "Need to raise a request? Contact us.". We would want to hide this button. So we see all request types without needed to press on this but...
-
ENG: I created a report. But every time I open the report it shows up as 'Last 7 Days'. But every time I open it I want it to come as 'Last quarter of the week'. How do I provide this? TR:...
-
I’d love to learn more of what goes on here. Clueless how I got here but there seems so so much to learn. Where does one begin?
-
Everything here is pretty foreign to me but oh so interesting. Not sure how I got here into this community but it seems so much to learn from. I don’t even know where to get started? Please advise?
-
I have a service management project in which I am using custom forms to collect data, but the custom fields available in my form are not there in the issue view, would i still be able to create repor...
-
We are running a premium plan for Jira Service Management which allows the use of a sandbox environment to test things. I noticed that I can't edit templates in the sandbox, as the following banner ...
-
Hi, Does anyone know a method to completely replace a person in rotation, while maintaining the original rotation. If i remove a person in rotation, and then add a different one, the whole rotati...
-
I have an automation rule that sets the Summary for issues of a given request type: {{issue.summary}} by {{issue.reporter.displayName}} - {{customfield_12570.value}} The placeholder {{customfie...
-
Hello, is there possibility to delete Customer Portal for project in JSM? I want to keep the project, but want to delete Portal.
-
Hi guys, I have a customers that I need to create a ticketing system, when I create the ticketing system, usually I always integrating between the JSM with the Jira Software, like when the ticket is...
-
Update 3: Early access is now closed, we intend to enable this to all of our users in 2 stages: Stage 1: Open (beta access) - The feature is going to be available to all of our user ba...
- Article
- jira-service-management
-
I want to generate the issues report with resolution time in JSM, how to do that please help me.
-
Hi everyone, We have a Rooms set up in Assets, with Buildings and Floors assigned. However, when we have a job, the rooms/floors/buildings can be searched and added, but the Floor/Floors attribute d...
-
Hi all - I created a request type form, which doesn't have a required field. How would I bypass this in a workflow? Please assist Regards, Murad
- Question
- cloud
- confluence
- confluence-cloud
- jira-service-desk
-
I've updated an existing Request Type name like below in Request Types page in the project portal. However when I search for the Request Type name via Search or JQL, and the original Reque...
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 31 | |
| 16 | |
| 10 | |
| 5 | |
| 5 | |
| 4 |
| Subject | Author | Posted |
|---|---|---|
| 3 hours ago | ||
| May 29, 2025 11:41 AM PDT | ||
| March 4, 2025 3:09 AM PST | ||
| February 24, 2025 1:07 PM PST | ||
| February 19, 2025 5:35 PM PST |