Community resources
Community resources
Community resources
Jira Service Management
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When a user is submitting a Jira ticket, they receive a confirmation email with a link to the ticket to track the issue. These are CUSTOMERS and not JIRA users like myself. The link takes the custome...
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If I have multiple Opsgenie teams, is it possible to integrate each one of them with seperate sns topics or are we restricted to a single sns topic? Scenario: Cloudwatch alarms 1, 2, and 3 s...
1,344 views 1 0 Deleted user September 13, 2023 -
Hi Community, I want to do Auto assigning of issues to different users based on Single select Two cascading field values. Is there any way to do it from Jira Automation or from Scriptrunner plugin.&...
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Since merging our legacy Opsgenie account with our Enterprise JSM, we've noticed a new toggle in General&Settings: HIPAA Compliance - send compliant Opsgenie notifications to your users. Currentl...
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We have recently migrated over from JIRA server to JIRA cloud, and an import from CSV function that we used to build tickets with now no longer works as the descriptions get all messed up. Here is a...
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Hi all! I'm setting up automation in a project for different issue types. We have a basic type of task in which specialists solve applicants' questions. We want to set up automation for a different...
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Hi all! Help me solve the problem please. I'm setting up automation. Related task: When an author or approver writes a comment to a task via mail or portal, and the task status was “Closed,” the ...
- Question
- jira-service-management
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Como vincular as organizações de um projeto service desk a todos os demais projetos, como por exemplo nos projetos de gerenciamento de software, entre outros.
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- cloud
- jira-service-management-cloud
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What's the best way to accomplish this? I added an Owner field which can be set to any user but it sits at the bottom of the attribute details and it doesn't appear I can drag it above the standard f...
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Hi Guys, We are a manufacturing company that is expanding quickly. We build basically arcade/simulator machines and then sell them to different centers. I'm running a trial of Jira ...
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Is it possible, under one Atlassian account to create second "space"/"project" in OpsGenie or its 1 opsgenie per license/plan?
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Field in Issue type is "Details" when creating a ticket but in User interface, its showing Shipping address. what settings should I change so that it appears details on both places?
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Hello, When adding a phone number to the 'Voice' section within the notifications, we are getting this when attempting to test... Ch1-21216 Account not allowed to call phone number ...
- Question
- opsgenie
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We have deleted several objects and schemas from the assets via API, is there a way to recover them? Is there any backup?
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I have recently upgraded JSM from 9.0.0 to 9.10.1, following the upgrade I noticed the calendar field selection now has a confirm button. But now when in the view/edit screen of an issue...
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Hey 👋, in an automation, in which we create software projects automatically, I want to add the members of a specific group to be the project admins. It already works, when parsing the given users ...
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Hi all, I'm currently trying to setup an automation that allows me to populate the Assignee field with the entry in Asset object field. I have 2 Asset object fields, one called Assigned agent and t...
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is there a way to define "cf[10086]" as difficulty? it would make searching easier thanks in advance!
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Hi I can see there are connections to link Jira Service management to Teams/Slack are there any plans to link to Google Chat in the pipeline?. Or any instructions on how to do this? Thanks ...
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Hey all, we are using customer portals to handle requests from customers. Each portal is supposed to show a certain text. Unfortunately, in most browsers and on most accounts, this text does not sho...
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Hi all, Our project is nearing project key XYZ-99999. Will it go beyond the 99999 sequence? Is the project key (number) sequence have a limit? Regards,
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hello friends, as per my requirement, when Support team empty or Changes then assignee should be empty. please help me to configure the requirement.
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Hi Team, I am creating a request form in a service project. I have a requirement to add a note/comment between 2 fields. This is more like an instruction for the users who would use this for...
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Currently, we only have email notifications on for when one of our agents leave a public comment (aka respond) to a customer. However, all of these emails start off with "Agent Name Commented:" ...
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I have a project that accepts email requests and sometimes people CC that email address and those emails it should not create a ticket. Is there a setting or an automation I could create that says if...
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