Community resources
Community resources
Jira Service Management
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how create a release management dashboard for software source environment, release notes, defects address Jira links, installation instructions, target environment, release date and application modul...
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...o be dynamically set, and with the query above, it fails to ever return true. I was wondering if anyone might have any insight into why this might not be working? Much appreciated!
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É possível criar uma automação em que envia pelo Slack os tempos de SLA da semana anterior. Como posso colocar o código JQL? Existe outra etap a que devo fazer?
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Hi there, I have emails coming in to Opsgenie to create alerts and they contain the JSM issue key. Is there a clever way that I can pull that email out and then link the issue back to JSM? I know ...
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- opsgenie
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When our customers submit a support ticket, we have a dropdown with a list of "urgency" levels: Urgent 1 Urgent 2 Urgent 3 etc... We want to respond to Urgent level 1 within 30 minutes, ...
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Conceptually the idea is to dynamically create an HTML table using lookupIssues and dynamically set the background-color of the Status column to a color based on matching the "status.name" of the loo...
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Is there way that we could not allow JSM agents to resolve an issue without first having the issue linked to a Confluence article?
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Good afternoon, I want the users to select an asset when sending a request. To help them, on the request, I want fields to help filtering what they have to select. How can we h...
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Are you able to bulk import new custom fields?
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Due to agents not properly changing status on tickets and leaving tickets in the open status before working on them and responding to customers. We have implemented new workflow properties for all ti...
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We have Grafana 10 setup and are now setting up Opsgenie. In grafana we are setting up a contact point to send alerts to OpsGenie, that is all setup but when we try to send a test alert we get webhoo...
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Edit: The Jira Service Management virtual agent is now in GA! Learn more. Hey there Since launching the Jira Service Management virtual agent in limited beta earlier this year, we’ve bee...
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After renaming a project, the Approval request email still refers to old project name - Why is this?
Problem: Following the steps in the article for editing service project details, the project name has been changed, but the email sent to the approvers requesting approval still refers to the old p...
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We have been working on a customer portal that our customers will be using in the near future. Is there a way on the portal/confluence to show only the KBAs for the customer only? We would prefer tha...
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Hello All, I am evaluating the JSM product line and wanted to have a proper evaluation by implementing as to how the end product would look like. Part of this task is to design based on best p...
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Setting: When a internal IT Customer accesses the JSM Portal to get help / enter a service request. Desired Functionality: To support Self-Service, we need to expose topic-related KBAs, but ne...
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I have created an Automation rule to move a certain request type with a certain component to a Jira service project, It keeps getting an error (see attached picture). I am putting in comments i...
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we use Jira service management as a ticketing system for our engineering department. We have customers set up to create tickets with the engineering team but we cant figure out how to allow them to a...
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Hi. After a recent upgrade of Jira, Email this Issue plugin has stopped using its classic email handlers and are now using Next Gen handlers. We have set up the email connection successfully, but I ...
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Hi Team, We have a small issue and it is about the warning content. Is there any possibilities to change it if possible. By Project we had set an validator for choosing only the present and fut...
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How do I access Primary Incident using automation? I have created automation that creates a PIR after an incident has been closed. I need to know how to to update the primary incident on the PIR so t...
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My clients used to be able to edit their incidents state (eg. from open to canceled) in the customer portal. Now, without having changed anything, there is no such an option. How can I revert that? ...
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Hi @AlL, from the API documentation I can see that I can add users to an Organization by adding the accountIds of the users to the organizationId. But there seems to be no way of add...
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Jira Service Management is used not just for ITSM but for non-IT use cases as well. One that is gaining adoption is Human Resources (HR) Service Management. Recently we had an implementation whe...
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For some reason Atlassian has decided to not translate all system field names. One in particular that "bugs" us is the system field "Assignee". If you (Atlassian) will not translate this field name y...
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