Community resources
Community resources
Community resources
Jira Service Management
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Hello, One of our users can't receive Jira notifications. He is added to project as a customer, and rest of his notification group receiving e-mails normally. We were checked GMail filters, black...
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Can i change(add) fields on the application form from view the requets help center
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An app has been created to create, update and search issues and users all related Classic Scopes have been added for this but following response is received {"timestamp":"2023-08-10T14:26:46.0...
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Hi there! I have a project with 4 different issue types. These issue types have different SLAs for Time to Resolution. e.g. For Epic, I have set it as 48hrs with the condition that it should 'start...
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After going to settings -> products -> email request I checked both options, created a new ticket using the email, but the signature and the pictures in the signature still appear in the t...
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Dear all, We are currently testing migration from server installation to cloud installation. In one of our Jira project, we are using SIL scripts as transition validators to ensure that the transit...
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Hello, Does anyone know what Send -Pre notification mean in the Notification scheme? What does it do? ow can it help? Tnx a lot
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Hello, I have many problems with my clients. Mainly with: - Clients using JIRA with local servers. So JIRA server and JIRA cloud seems to be NOT COMPATIBLE. - Cients using ZENDESK OR ZENDESK APP. ...
521 views 5 0 Deleted user August 11, 2023 -
Hello, I need to build an automation which: 1. For a specific project (XXXProject), calculates the total number of tickets whose status is in "Done" and having issue type "Epic". What I got so far...
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Q1. 회사엔 수백명의 고객들이 존재한다. 이들은 라이센스가 없다. 고객은 티켓을 만들수 있다. 하지만 티켓을 항상 새로 만들기 보단 다른 고객이 생성한 티켓을 참고하여 문제를 해결하길 원한다. 고객을 하나의 조직에 모두 포함시키는건 원치 않는다. 해결 방안이 있습니까? Q2. 고객용 공지사항 공지사항을 자주 업데이...
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I have created a project using Forge const response = await api.asApp().requestJira(route`/rest/api/3/project`, { method: "POST", headers: { Accept: "application/json", "Content-Type"...
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Hi, besides the report option for Satisfaction, which is just plain and basis. and just a list you cant even export. Is there a better way to report of satisfaction, example by agent group,...
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Hello Atlassian Gurus, Ops genie is heavily relying on the Services Object Schema in Assets. Services schema is somewhat limited in its content, and we require some additional flexibility in the en...
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- automation
- opsgenie
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Summary It may be good to see how many comments or updates are made to Jira Issues from an analytics perspective to see if you have many long-running tickets, quick-solve cases - or - high/low acti...
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I defined a new permission scheme and grant all the permissions only for one specific group and assign one project to this scheme. Based on documentation it's expected that members of the group can o...
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We are setting up a new instance of Jira but there are existing epics and tasks from an existing set up that I would like to not have to recreate from scratch. Is there any way to clone task...
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Hola a todos, soy algo nuevo dentro de este entorno, resulta que hice una integracion con la App "Time To SLA" pero quisiera reordenar el panel que me entrega ya que quisiera reposicionarlo en otra u...
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Hello! I am using BigPicture to roll up schedules for Jira Projects. I was able to import projects during the initial BigPicture set-up. However, I can't seem to figure out how to l...
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I don't know if anyone can help me with this matter but I am using Jira's service management for customer support and I want to know how I can create different services such as customer sales service...
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My team has a meeting with IT to review our project needs so that they can determine the most appropriate resource. I believe the options in consideration are either Smart Checklist, a Kanban board, ...
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Hi, Would it be correct in assuming that should a user have no product access to Jira Service Management or Jira Software then that user would not be able to access any issues in any projects ...
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Hello all, I am hoping someone might have suggestions as to why this might have happened, but we recently saw some changes to tasks that had been closed for 2 years. In two cases, the users th...
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in Jira Service Management... I am looking under user and roles and trying to get a better understanding of what each role can accomplish.... Is there a description of what each Roles does in Jira.&n...
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I have an automation (sorry, cannot paste image) which takes in a text field as a user ID (which lets call cf[nnnnn]) and then tries to match it so a drop down field of users cf[mmmmm] is populated. ...
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I have a custom asset object field with an object schema and objects created in JSM (cloud). I am migrating new issues from another system using the External System Import using a CSV file format. I ...
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