Community resources
Community resources
Community resources
Jira Service Management
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Hi, community. I need your help with an automation that is not running correctly. When an issue is created, I compare a specific field and is it, I edit another field, but when I go to see the logs,...
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I am trying to set up an automation in a Jira Discovery project that allows me to clone a ticket when a field value is changed. For some reason, the delivery tickets on the delivery tab do...
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Hello, We are trying to create an automation with multiple variable and I can't find a good way to do it. Here is the resume : We have 5 fields (cascading list) We'd like to determ...
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I'm trying to accomplish the following: Within our service desk project, we want issues only available/viewable to: - Jira Admins - The Service Management Project Admins\ - Ticket Assignees Basi...
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Hello all, i'm very new to Jira Service Desk. and want to create a Terms and Conditions check box before submitting a new ticket. Is there anyone who could help. thank you.
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Batching notifications stacked Is there any way that we can Track/monitor email which are all stacke
if the Batching notifications stacked Is there any way that we can Track/monitor email which are all stacked in que
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Tenho configurado a abertura de tickets vindo de um email, tudo ocorre muito bem se o conteúdo do email é somente texto, porém se vem alguma assinatura, ou anexo, ou imagem junto, a descrição do tick...
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I'm trying the forms option and having issues with the information visible on the request, for reporters and agents. I's a simple form, with an initial dropdown menu and three options to chose from,...
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As the title indicates, when we add Customers as "Request Participants" to Service Requests, those customers do not receive emailed updates on tickets, the tickets are not visible in their customer p...
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Hi, I am trying to configure Reporter(customer) email notifications for public comments. Currently reporters do not receive email notifications when a 'Share with customer' comment is added....
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Hi, Time to First response is not showing right in my Jira instance. An example :P2 incident received at 4:25PM and responded at 4:27 PM. so the time to first response is 2mins. But in Jira ...
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Hi guys, I finished the integration between Jira and Twilio / Whatsapp. Works pretty cool but the images are not working. If I try to open an image has this error: "Something went wrong. ...
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hi All I am trying to create a automation rule that will create tickets on a scheduled basis. couple of mandatory fields in the ticket form are not available in the "choose fields to s...
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The customfield “Product (level 2)” on Jira Project. Getting the below mapping Error in the integration. [ERROR] 2023-08-16T12:01:05.385Z - [aca626a30-65-2408-1] Error occurred...
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What is the escalation process of Atlassian customer support? Who are the stakeholders involved? What are the SLAs?
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We would like to change the names of some of our custom fields. We can see which projects the custom fields are used in, however, we don't know which forms, automations and workflows these custom fie...
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Hi I use Microsoft Power Automate and wish to create a Jira issue everytime someone fills out a microsoft form. The issue is, that MPA can connect to Jira, but it cannot find Jira Projects ...
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Hi Team, We have one JSD project and under that project form we have more than 50+ custom field and all the custom field is hidden at first but with the selection of one custom field the other...
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Just a quick question. JSM. Q1: Can Dashboards be securely shared with a Customer or is there a 3rd party app that allows this or an App that includes the links to the tickets? We are using ...
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Summary Sometimes it becomes necessary for management to get a view of how many tickets have been actively worked on, in a particular week. This information may be needed in order to send a report ...
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Hi all, I am trying to export JSM's post-incident review to confluence using the built-in export feature, and realized it only export the very basic information (primarily some built-in metada...
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How can I send an e-mail where the issue key {{issue.key}}, can be clickable like an URL {{issue.toUrl}} ? Like in this example bellow but it is in slack using: <{{issue.toUrl}}|*...
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I have a requirement to deciminate time between normal work hours and after hours when an agent logs time against a ticket. Is this possible?
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Hello, I am searching for possible ways to automate our current Kanban board within Jira. Today, we have a Kanban board with 7 columns. Intake>Discovery>Category Analysis>Category Strategy...
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I'm setting up a demo ticketing system for my work and I set it up so that a service account would be the owner of the environment. I had to rename the account (not change the email), and now it's sa...
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