Community resources
Community resources
Community resources
Jira Service Management
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Hi, when creating a form in Jira, can I add a branching logic, similar to Microsoft Forms? I started the form with a option button and depending on the option selected I want to continue the form dif...
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We have a Project in JSM and I need some Clarification in Request Types . We have a Form in which we need customers to set the Start Date and Due Date. But they should not choose the Previous Date t...
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Example - Solved: How to include @reporter within a comment inserted... (atlassian.com) I am creating a workflow where i move from in-development to validation and i want to use the following t...
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Hello! I would like to eneable my Costumers to view others issues. Is that possible? I asked the same question previously, and they said to me to create an organization. Even with this done, it is n...
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Jira Service Management - Data Center instance How can I configure the portal tiles in the order I chose (not using ascending, descending or popular)? The portal screen will only display 6 portal g...
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We have been setting up a new service desk customer portal. At the Requests overview page (atlassian.net/servicedesk/customer/user/requests) you are able to filter on Request type. We have 6 a...
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Some approvers are taking a long time to approve. IT service desk agents can manage this situation, because there delays response will affect ticker SLA
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We have a requirement in the JSM Project: we are looking for an HTML format landing page to publish the quick reference content in the landing page of JSM. Example- Please find the attachment -
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Hi, When I'm trying to activate JSM. It is saying Reactivate with "standaard" plan. But I'm not able to see how many users I got billed for. Will it be just the org or site admin? Or all users in th...
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Hi there, We have prod instance on JSM standard plan. Few items are created and are avaialble over the Service Portal. The way as it works now addresses business demand and company decided to ...
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First I want to apologize for even asking about this because I should be able to tell of I'm being scammed or not. But, I've been getting emails from am.norply.Atlassian.com-( something to that effec...
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- atl-rvw
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Hi, I've set an issue security scheme so that only the Reporter and Assignee are able to view an issue. Still a customer is able to view the whole organization's issues. This shoul...
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Hi All Some colleagues want to prohibit users from storing attachments in jira. The attachment must be stored in the specified path associated with the publishing key, for example, www.test.com/TEST...
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- jira-service-management
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Hello, for a demo project that I'm developing in my company I'm configurating a customer portal for user's request. In this portal I have some custom fields that shows data from...
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how can we close all the alerts from opsgenie console in one go, like now i am allowed to only close 1000 alerts at a time. 100000 alerts have been piled up and its diffcult to delete in batch
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- opsgenie
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Reporting manager already approved , but for us its not showing .
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How to check available storage in JSM
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As an Admin for JSM , not able to contact Atlassian team
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We want to use a change management functionality of JIRA service management but unable to create a project under that. Can anyone please help me on this?
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I am using Jira Service Management and I wanted to create Structure board with Assets hierarchy. However, Structure supports JQL but not AQL. I am looking for the best way to do it. how can I ...
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We are using Jira Cloud and all our users get the following error when trying to upload an attachment. It doesn't seem to be a missing permission issue because this started happening today. What coul...
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Has anyone implemented a Change Management using Jira?
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Hi, Team i'm doing a addon with an external app which is a general react application, and using atlassian-connect.json to mapping the page, but i don't find how to do custom field with ...
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We just had an incoming submission from someone@adly.com for example but the Organization / Path Social (see below) didn't get applied accordingly - how come?
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Hi , I need to add three EPIC to my KANBAN board . The EPIC will represent three phases: development, testing and deployment . I need to assign each stage to a team and not a single team member...
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Atlassian Community Events
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| 39 | |
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| August 5, 2025 9:59 AM PDT |