Community resources
Community resources
Community resources
Jira Service Management
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I would like my employees to be able to add other employees to a request so that multiple people can follow along all within slack. Today, all I know is possible is for the employee to leave sl...
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Summary You may run into an issue where you are unable to Create, Acknowledge, Close, or Add a Note to an Alert manually and receive an error of "Incoming data does not match any actions." Basicall...
- Article
- opsgenie
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At the moment we have one service team, with one email address it.servicedesk@..... to which can send requests. We will create some extra teams within the same project. We will create an email addre...
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Want to show Epic - technical debt type ticket in Epic link drop down How can we do that? Currenlty, a ticket created is not showing in Epic link dropdown Both Epic R&D and&nbs...
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Hello all, I have a challenge: For our business projects, we would like the color of the due date or ID of the problem to change. Same as the SLA does for service projects. In this case color red...
454 views 3 0 Deleted user October 31, 2023 -
I'd like to be able to move objects when a certain status is changed. It will only be moving to another object type in the same schema. I don't see this as an option in Automation, so can I use Scrip...
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Is it possible to convert an email request on script, HTML or JSON with automation? For example, we get emails from Windows Defender which comes with a lot of images and so on and we need on...
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How to add validations for custom fields in the issue edit screen without third party add on?
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We have an account for which the administrative owner is no longer with the company. There seems to be no way to now access the administrative tools as the email address is no longer valid.&nbs...
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Hace un tiempo cree un proyecto para el equipo de soporte, el dia de hoy se muestra un mensaje de "Tu periodo de prueba de 14 días del plan Standard ha finalizado". No me permite realizar acciones n...
- Question
- jira-service-management
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Salve a tutti, quando provo ad aprire un ticket specifico per una nuova tipologia di richiesta creare da poco, al momento della gestione del ticket compare il messaggio: ...
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This might seem a bit of an odd one but I'm wondering if someone has a fix for it or a different train of thought. I currently have several issues in JWM that are being worked on and for reasons ne...
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Hi! Since about two weeks we have a issue. Pressing the Confluence Link in Jira opens up a preview window. So you have to press twice to finally open the Confluence Page. How can i disable this? ...
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We are looking to import all our corporate mobile phones from Microsoft EndPoint Manager (InTune) into Jira. I've managed to find a way to do this manually but we are seeing if there is a script or w...
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Hello Team, We have set the issue security based on the organization in our instance. So, whenever an issue is raised from the portal it directly gets assigned to the Invoice Team. When the organiz...
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For Example I have 2 fields Location and states In Location I have to dropdown values India and Ireland and states T.S and Dublin. On selection of India the default value must be T.S and vise versa...
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I work for a multi-national group with several companies and locations. We have created Jira Service Management project with several organizations. Different local teams are providing 1st-level supp...
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I have made a general request master form with several items. Now I am looking to link specific request forms to each item on the master form. Is this possible an if yes how?
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Hey everyone. I have a question. I am trying to create an automation which closes issues which are in the status Resolved or Cancelled for 7 days. I tried this JqL but did not work: Scheduled ->...
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Hello Jira Team, how can i link assets with jira tickets in jira? I would be very grateful for a little explanation. Many thanks Best regards Norbert
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I have a webhook connection between Sumo and Opsgenie. Alerts are working fine, my only concern is that for some reason it seems to skip the Notification policy that's set up. I was testing ...
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Local Numbers for Global Reach Opsgenie supports incoming call integrations for businesses globally. Non-U.S. businesses can provide local numbers for their customers. Check the supported count...
- Article
- opsgenie
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Hello Team, How can we Auto assign the tickets to those who are online in the organization based on the shift timings.(it should not be assigned to the offline member). **Online-people who have log...
301 views 1 0 Deleted user October 30, 2023 -
Hi all, I've been trying to understand aqlFunction() and am unable to figure out why I can't limit the query to a single Schema or Object Type in the aql. Here's the relevant details: &nbs...
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Hi there. I've Expected the result: All the tickets have been created by some Organization that's able to view only specific people assigned, and I want all Tickets that have been created to ...
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| May 29, 2025 11:41 AM PDT | ||
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| February 19, 2025 8:40 AM PST |