Community resources
Community resources
Community resources
Jira Service Management
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Hi Community, I am looking to monitor our JSM cloud side behaviour via Datadog. Whenever we have errors appearing on the side, I want datadog to create an alert which then can inform the te...
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Hi there, at my workplace we are just setting up a ServiceDesk project as a ticket system. Since we're currently only using one project, we only have one customer portal to select for the helpcenter...
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An address is used by many people, only one is authorized. How do I prevent others from sending req?
Our customer uses a third-party tool with a noreply address to send support requests. Other customers of this third party use the same email address as our customer. We want to prevent other customer...
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When submitting a Proforma form via the serviceportal the time changes from 24 hour to AM/PM when creating the PDF. The form is created with Danish as the language, which should control the ti...
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In today's fast-paced software development landscape, efficient test management is the key to delivering top-notch products that meet user expectations and quality standards. Introducing QARA Enterpr...
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We've been using opsgenie for quite a while now and everything was smooth until recently, when we noticed that all calls incoming from opsgenie have no caller id. This has taken us by surprise and so...
2,115 views 6 0 Deleted user August 31, 2023 -
I don't want to see filters and fields from other projects. How can I adjust the "Fields" settings ?
Namaskaram, We have several projects, including electrical, IT, Emedia, construction, and more. The problem is that when I select the "Fields" option, all project fields appear, regardless of whethe...
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Hello, we have multiple projects in JSM and do not want every customer to be able to access them all. We need to allow any customer to create an account as we do not know in advance who needs to b...
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we are not able to Log in to the JIRA Software due to the Payment Issue Currently, Jira does not accept Payment
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Hello , I'm having trouble finding the custom field after creating it its linked to the project The screen for the issue type and locked to the issue type in the custom field editor b...
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My account has been locked. Please unlock it. Today is the last day to submit the attendance.
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Hi Everyone i have a problem can not access to portal setting in jira service management, When I open the portal settings, every module in Jira Service Management keeps loading and there is no ...
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I started a discussion on Atlassian's Jira platform being used for phishing attacks, but the post was taken down. Why?
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I attempted to ask why Atlassian is allowing their platform to be used for phishing attacks, but my question was removed. How can I reach someone to discuss this? All my data was transfer...
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I mean, it seems to be an ongoing thing. Jira Service emails going out, no idea who their from, my Trello account data being used to populate a new account under someone else's project, no control or...
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I was invited to Jira service management I thought from work but it is something else I have no idea. There are 3 projects in it and I don’t want to be part of any of them so how do remove myself?
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We are a Client Services team and the business have just introduced us to JIRA. We are doing ok, but some actual guide we can refer back to would be great
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In JSM portal user is logging any ticket, we want to list other tickets logged for similar issue in the past.
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Hi everyone, I am running into issues using Microsoft Graph APIs for Jira Data connection. For the Custom Authentication: The Microsoft Graph API tokens are only valid for 60 minutes and I don't wa...
- Question
- api
- authentication
- cloud
- database
- forms
- +3 more tags...
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My JSM installation uses Active Directory for Authentication/Authorization. We have both Company customers and contractor customers, separated into different OUs in Active Directory. I ha...
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I have created an automation rule that will send an email if attachments are attached to a subtask, the only issue is, it sends multiple identical emails to the TO user for each attachment that was a...
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Hello, we have one customer with multiple subordinate units. Each unit will be registered as a separate organization in JSM, and customers will see all tickets from their unit. How to configur...
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What can I do to stop this kind of mail? I've already sent this to https://www.atlassian.com/trust/report-abuse but nothing happened. Please someone help it's really anno...
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Hi all, I've looked thoroughly through the community but I couldn't find an answer specific to JSM. I'm currently trying to setup a Custom field Group picker. I've defined the default group to be ...
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