Community resources
Community resources
Community resources
Jira Service Management
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I want to create a rule so when an incident is created and the priority is Highest, the Major Incident toggle would be automatically switched on. Is this possible ? I tried to find the Major Incident...
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I am trying to create a filter count on my dashboard that tells me if a ticket has breached AND status is not (Closed, resolved, done) AND was created in the last 7 days. Query: "Time t...
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Dear community, I'm currently setting up our service desk and I want to create a custom field with a dropdown list, . While I'm able to do so, using type : "Select List (multiple choices)" and...
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Hi guys, I am trying to create an asset register in Jira. I have explored a few free apps from the market place, such as Assets and Inventory Plugin and IT Asset Management for Jira. However...
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I need a search for every request wich have pdf file in comments.
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Hi, Does Jira help with Patch management and RMM?
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Hi guys, I have a simple asset schema Hardware/Laptops in which every object is referenced in Hardware/Tiers object in which every tier has its abbreviation (e.g. MacBookPro is MBP). My que...
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how to attach PDF into email thru automation?
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Hi, I'm using automation tasks between JS and JSM with free plan for both. As you know, the Free Plan, per project will have 100 executions/month and I want to upgrade to the Standard Plan to ...
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Hi, do you guys have a compilation of different jira issues/bugs? With a sample error message/image, steps to reproduce the error, details of error, and the solution.
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Hi, I try to search cannot find the On Hold selection. Only Pending can select May advise where can i set for the On hold selection? ...
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I am trying to generate an automation email that able to collect the data from the fields in the form that has been submitted. Can anyone please help or guide me ?
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I am trying to set up an 'Instructions' field with default text that will vary based on which type of issue you're trying to create. Thanks.
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If we allow external, email domain-limited customers to create their own portal-only/customer account, do we need to keep "Any Domain" on the Approved domains list (with request access to Service Man...
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We allow customers to create customer/portal-only accounts on their own (limited to approved domains). If I manually deactivate one of those user's access (not delete), does that user have the...
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Hello Team, good afternoon. I have a question and I would like you to please help me. In jira service management (cloud), in the comments section, there are internal comments, where you can mention...
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I have forms that have fields in them. I would like to know if there is a way to either: 1. Base an automation off a Form only field 2. have a form field linked to a Jira...
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I would like to create a custom field called Change_Start_Date. I would like to check to make sure the Start Date is: 30 days from today is the Priority Field is Low 14 days from today if the Prio...
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I can observe the option within my JSM Premium instance; nevertheless, despite attempting various CSV files, I have been unable to activate the "Start import" button. How can I confirm whether this f...
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Hi team, We have two service projects IISD and IS. We want to migrate all the issues from IS project to the IISD project.
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Hello Community! I'm trying to replicate the import of Assets from a URL as specified in https://support.atlassian.com/jira-service-management-cloud/docs/import-data-from-a-web-address/ It w...
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Hi, I'm currently evaluating Jira Service Desk for my company and I saw here that it is possible to select a storage location but there is some data that cannot be stored only on this loc...
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I am just starting out with JSM and I am trying to add a customer. I have successfully created an organisation but when I add the customers email, they get the verification email and have created th...
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How do I edit the fields that appear in each type of resolution ( Completed, in progress...) I need to clear the fields and leave only the necessary ones
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Afternoon all I hope you can help? We have subscribed to the Premium Jira Service Management plan. Ive setup a basic monitoring platform using Amazon Managed Prometheus and Amazon Managed Grafana.&...
342 views 0 0 Deleted user August 15, 2023
Atlassian Community Events
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| June 18, 2025 4:57 PM PDT |