Community resources
Community resources
Community resources
Jira Service Management
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Afternoon all I hope you can help? We have subscribed to the Premium Jira Service Management plan. Ive setup a basic monitoring platform using Amazon Managed Prometheus and Amazon Managed Grafana.&...
342 views 0 0 Deleted user August 15, 2023 -
Hi Is there a way to add multiple addresses in the reply to field? For example i've setup a SLA that when breached notifies the IT team via email, I want the IT team to hit reply all and respond to...
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Hi there! Whenever I try to toggle 'Allow customers to create accounts' in my Jira Service Management settings, the toggle automatically gets removed after saving. Is this not available in th...
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I can't see the forms attached to the ticket in the mobile version
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Hello, With the help of the JİRA form, can we revise a task that has already been opened? I need your support on this. Your suggestions are very valuable to me. Merhaba, jiradaki formlar i...
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Hi Team, I am looking to add an Option for a Custom Field. I navigated to Project Settings -> Custom Fields -> Searched for the Field -> Context and Default Value However, I do not see an...
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Hi, Can an agent fire bulk issues/tickets to multiple requesters/users? is there any add-on for this feature or it has to be via some scripting? For example: we have 10 companies (requesters/users ...
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Hi, I was trying to replicate my Kanban board by clicking the little arrow near by board name -> view all - > click on the 3 dots -> Copy. Post that it creates a copy of the board ...
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In my business, one bad habit our agents get into is to continually add internal comments. Over a period of time it can get to a stage where a ticket may have many updates; however, a customer is no...
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Hello! We're currently creating sub-tasks from forms that customers have submitted from the customer portal, and these sub-tasks are assigned to engineers to fulfill the request. Whilst creating th...
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I've been a Halp/Assist user for a few months and since the recent migration to Atlassian it seems impossible to create an issue in Jira Software directly from Slack - and that now I first need to cr...
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- halp
- jira
- jira-software
- slack
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What is the meaning 'Add a comment from the non quoted email body?' for Mail Handler type Can provide the example. Thanks.
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I've created a filter to show issues and the services which works but if I export it to excel, under Affected services it shows as [no field found].
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Hello! I'm wondering if it's possible to break out and separate the different portals/Service Desks within the Atlassian Assist Slack Bot. So instead of having one Atlassian Assist bot ...
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Hi everyone, My use case: A customer has emailed a new ticket to your service desk (or used the portal). Another person replies to the ticket emails (or the customer has used another email addres...
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Hi all, I'm working on an OpsGenie implementation with ServiceNow, and realized that the documentation for setting up the integration (https://support.atlassian.com/opsgenie/docs/integrate-opsgenie-w...
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Is it possible to clone/duplicate one intake form one project and move it to another project?
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Hello, I have Jira on cloud with a few different products. For the whole company, we have 50 users. We also have some add-ons, but we only need a few people to have access to these. I have used the ...
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Hi, I created a custom field that I want to add to a project. When I'm attempting to add to Request form, I get the 'Fields unavailable in the issue view - these fields will not be available in...
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I have the following requirements and can't find best practice. I only want to set this up once and be scalable. Scenario: Internal site Use: To be used for service issues and knowledge base docum...
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Hi I want to be able to see my tickets using the epic filter. However, i dont see this filter in my board This is the filter that i want to add (im using a company managed project a...
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Buenas tardes comunidad. Estoy teniendo un inconveniente con la integración de Jira con StatusPage. Paso a comentar: Teníamos un tablero de proyecto de software y el mismo tenía la integración de...
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So, I have this automation where if there is no sub-tasks present then it will create a sub-task TEST. But I need help with, how can we create a sub-tasks "TEST" once even though there are multiple s...
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I am searching for Log Work in a team-managed project, but I can't where is this?
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Hi, we are using the free version of Jira software (Cloud). I have admin privilege in our organization, and we have created a service project. I am also in the Service Desk Team. I can see on...
Atlassian Community Events
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