Community resources
Community resources
Community resources
Jira Service Management
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Dear Experts, Due to the new legal data protection regulations in Switzerland, we need to include a disclaimer in the forms for support ticket creation by customers using Jira Service Management, wh...
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We have a requirement to hide one of the workflow status in view screen based on the create screen's radio button custom field yes or no option. Can we achieve this through workflow validator condit...
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Hi, I Need to retrieve the list of users which has the access for Jira software/ confluence page/ jira service management from the Admin access through API call using POSTMAN tool. Could you ...
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Hi, so as I just discovered, opening the create screen in the UI and toggling the "Use request type fields" on/off and then closing the screen again without creating an issue actually dictates which...
- Question
- bug
- cloud
- jira-service-management
- rest-api
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I'm just curious. With Canned Responses you can insert the names of the Reporter, Assignee, and Current User. With that in mind, I'm curious how most people using JSM would like to...
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If an issue stay more than one day on completed, automatically move to closed. We wait from customer to move issues to closed. And if they do not we want to it with automation. Is there...
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how to disable multiple-user custom field based on radio button custom field in the create screen ? any possible solution with jira workflow validator ? or how to achieve with js code
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The issue looks like this: 1. We have a form with a custom dropdown field where the user can choose multiple values 2. We have an automation to make a request for 3d party API to make some changes ...
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Is it possible to make the "linked issues" section available to customers in the help center?
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Hey Atlassian Community, I have some very "strage" behavior from my Trial JSM Cloud, who should become or new Helpdesk after the Trial. I started with a brandnew Jira Cloud and a new projekt...
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Role for external Product Owner to be able to edit dates on Backlog items & move issues into Sprints
Hello all, I need to create a project role that will allow an external client to have access to a specific Jira project, edit tickets in the Backlog then be able to move those tickets from the Backl...
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Hi there! Actually, I have two questions here: 1. Do we have any options to customize the Requests view in the Portal? For example, to make some default view of tickets. 2. Do we have any...
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Hi Atlassian Community, I’m Manas, Product Manager for supporting data portability in JSM. For the last few months, we’ve been working with the Cloud Data Portability Team to add support for Jira s...
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We'd like to create a basic customer support portal where anyone can submit a request. Now the portal requires a username and password. Failed to follow the instruction given on this page,&n...
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Currently, I am able to add any email(not just jira accounts) as a participant into a service desk task in the UI - works as expected in all ways. It seems that internally it uses this endpoint: /r...
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Hi Community. Right now I'm using Service Management free plan. I would like to create a custom field with an auto generated value for my issues. The value I want is a series of number combined with...
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Hello, How can I turn off all the triggered alerts for every activity on the JSM ticket (comments, assignments, etc.)? I don't want to have any alerts after the first acknowledgment of the ...
- Question
- opsgenie
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Hi all I recently used scriptrunner plugin to implement some automation operations. Now I have a need to determine whether the current jira issue has a related issuelink and do some automation opera...
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Is there a way to remove these Zoom and Teams fields in the details pane ? We are not using Zoom nor Teams. Thanks for your input.
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i have create a automation for that but it was not working ( subtasks are not created if i add product categorization value ) CONDITION : The Additional Fields section is completed for...
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I am wanting to import Service Management data from a previous backup. If I do an import will it overwrite all automations and workflows? Also, does a service management backup restoratio...
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I manage several projects. There are some that i watch closely, others I dont. Is there a way i can fully stop notifications coming my way when I am not watching the issue, the reporte...
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Hi there, I have Affected Services on the Request a change form, but I wanted to have a second drop down box display values based on the selected service. In Assets I have applications that run off...
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Hello, I need a ScriptRunner (Cloud) script that uses the linked issues condition to control whether or not a user can transition an issue based on the issuetype, Ex: This scenario is for Changes,...
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| October 29, 2025 8:42 AM PDT | ||
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| July 29, 2025 5:22 PM PDT |