Community resources
Community resources
Community resources
Jira Service Management
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I was invited to Jira service management I thought from work but it is something else I have no idea. There are 3 projects in it and I don’t want to be part of any of them so how do remove myself?
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We are a Client Services team and the business have just introduced us to JIRA. We are doing ok, but some actual guide we can refer back to would be great
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In JSM portal user is logging any ticket, we want to list other tickets logged for similar issue in the past.
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Hi everyone, I am running into issues using Microsoft Graph APIs for Jira Data connection. For the Custom Authentication: The Microsoft Graph API tokens are only valid for 60 minutes and I don't wa...
- Question
- api
- authentication
- cloud
- database
- forms
- +3 more tags...
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My JSM installation uses Active Directory for Authentication/Authorization. We have both Company customers and contractor customers, separated into different OUs in Active Directory. I ha...
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I have created an automation rule that will send an email if attachments are attached to a subtask, the only issue is, it sends multiple identical emails to the TO user for each attachment that was a...
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Hello, we have one customer with multiple subordinate units. Each unit will be registered as a separate organization in JSM, and customers will see all tickets from their unit. How to configur...
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What can I do to stop this kind of mail? I've already sent this to https://www.atlassian.com/trust/report-abuse but nothing happened. Please someone help it's really anno...
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Hi all, I've looked thoroughly through the community but I couldn't find an answer specific to JSM. I'm currently trying to setup a Custom field Group picker. I've defined the default group to be ...
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Hello, my company is about to migrate from cloud to service managment and we would like to know if service managmet will have the same features (such as automation, SLAS...) as cloud. Thanks in adva...
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Hi Atlassian Team! I have been attempting an automation that links a Jira Service Desk Request Issue (Staff Expense Approval) to a Standard Issue Type (Staff Expenses). What we are...
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Hello, I have two emails currently set up to receive email requests. I want to use one of them to receive tickets from users and I want to link the other to receive automated tickets for HR request...
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Idk what this service is but I have no connection to it and I would like to stop receiving emails inviting me to join.
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Hello. I know the feature of migrating JSM Cloud to Cloud is still in development. I have been looking for a workaround which fits us. We only have 1 project in a Cloud instance, but a lot...
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Hello, We are using security levels so that each group of users can view specific issues. When adding a reporter (who is simply a user, not an agent) or a group of users (who are agents) to a...
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Support ends for my Workflow Essentials, Powerscripts and Zephyr add-ons on the 15th February. If I look to continue with them beyond this date (on Server edition) will they continue to work despite...
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Hi, We currently have 100 Atlassian Access licenses and using 98 of these. However, we have about 10 users who have access to other products such as Bitbucket, Trello that falls outside of our use b...
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how can I create and modify an HR employee board? how many use Jira as an HR employee performance management?
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We have 2 different SLAs, time to first response and time to resolution. The time of eachone depends on the severity but the due time of the time to resolution shift based on when we do the "take on...
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Hello, looking at potentially using Jira Service Management to replace Freshdesk. Can the platform handle incoming requests via email, slack etc.
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Can you use Opsgenie as an ITSM Tool? I see you can do incidents but can it do Service Requests, asset management etc. I don't believe it can.
- Question
- opsgenie
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I often use Helpdesk And I set 'Single User' type field for some request. When I tried to use it, the field shows the list of Jira users. But some people can't see any people when ...
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Need help in finding the API documentation and examples to update the data from Service now to Jira
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Where can I find "The future of ITSM is agile" It is referred to on this page: https://www.atlassian.com/whitepapers/itil4 When I click "Downloads Report", nothing seems to happen. The con...
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When I open our backlog view I get an error saying I haven´t selected any issue, and I´m the owner and administrator of the project. I´ve experienced this for weeks now. Does anyone know what ...
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