Edit: all user picker fields are broken on all domains and environments, not just approvers. New and existing enviroments.
I was wandering if there is a frontend bug in Jira service, whenever you enter into project settings -> request types -> add approver field -> use preset value -> unable to click the field to choose the approvers.
Edit: added the images but its not showing, link to screenshots:
Screenshots imgur
We tried:
- Three different environments
- 2 fresh test environments
- one existing environment which already has approvals (production)
- 3 Different browsers, no extensions enabled, incognito and normally.
- New workflow with approval, new project, new domain.
+ It works fine if you leave the field without predefined approvers, e.g. let the user choose an approver on the customer portal.
The workflows on production that have the field approvers all work as intended (configured in the past). The new request type shares the same workflow. The same approvers that are present from the past all work, the problem is not being able to select anyone on backend or make modifications.
What is more, the flows that have approvers in them, same problem, cannot even click to edit or remove them from the predefined approvers field.
Summarized:
Adding a new request type to an existing project makes it so that you are unable to click the field where you choose the approvers under: project settings -> request types -> drag and drop approver field -> use preset. This is now occuring on all user picker fields that allow you to choose a user and is specifically limited to the "preset" value in jira service project settings.
Workarround 1:
Select the checkbox preset value, click on a field above, e.g. description, use TAB button to navigate to the "bugged field", now you can enter a user or edit the field.
Workarround 2:
Can add the approvers via default context values to the field approvers, the problem is, every single project in the company uses this field. Would have to create a new approver field and implement it for every single project...
Can someone confirm this is a bug?.
