Pull and Match using RegEx

[Jay]

I am attempting to set up automation with our JSM. We have a third party that uses Service Now, so whenever they add a comment we end up with a new Jira ticket instead of a comment. 

The subject always contains:

"Comment Added to SIR########" where # is a number that correlates to our ticket number on their side. What I am attempting to do is when one of these comments get created, we can use RegEx to pull the SIR# and search for the initial ticket that was provided under the same SIR# where it can be linked and then closed as a comment. 

I've found the pull email using regex page on jira, which kind of tells me how to pull the data, but I don't know how to utilize that data in the next step of automation. Any help would be great.

Thank you in advance.

[Marc - Devoteam · Accepted solution]

HI @Jay 

Welcome to the community.

How is your integration between you and your 3rd party setup?

As I know SN has a very good integration from their end with Jira and new comments should not create new tickets at your end.

I think you should look with your 3rd party how the integration is set and how to improve this.

See SN documentation on their spoke to JSM