Community resources
Community resources
Community resources
Jira Service Management
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I am using the the workflow that allows me to create a Jira ticket through Slack. However when this ticket is created , the text within the ticket is poorly formatted i.e. there is a lack of spaces b...
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Hi there, I have changed the priorities to P1-P5 instead of critical, medium, low. I am able to see Highest, high, medium, low priorities in the service project report gadget when "Inc...
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Dear Atlassian community, I am currently having one error with sending a GET api (without Header): It returns: Action details: Send web request Error publishing webhook. Res...
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Is there a simple way to use the Jira Automation to create a Jira issue as the user that is assigned of an asset? I've created a rule that's an event trigger and it has to run as a specified user. Bu...
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Hi there, In Assets I have an object type that references 'Services'. This second object type just adds more info to the Affected Services due to not being able to modify it in Assets (extra A...
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I have a custom field that on the front end shows a string like variable in an array but I think that when I write JQL for automations and filters it wants me to use a number. For example I see "Team...
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Is there a way to clone automation rules? Thanks!
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Hi everyone, There is a use case for my company that I need help with: Background: We use JSM to serve our internal employees (Customers). Our IT teams are the help desk agents (Agents) Use ca...
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I am looking to create an automation in Jira that sends an email, on a scheduled basis, of all unresolved issues associated with an epic. Is this possible using Jira Automation? As an exampl...
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I need to install Proforma full in our staging area. We have the Proforma lite but we need the full in production. Jira Service Management 5.4.0 Jira Software 9.4.0 Are there instructions to inst...
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Hello everyone, I'm trying to set up a Jira automation that will calcultate a score in function of what you choose. I have five differents fields which are for example : who provided the informati...
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One of our teams is using a new separate Jira instance, and they need to connect to Opsgenie. How can we change the Opsgenie integration to point to the new site? We no longer want it on the o...
- Question
- cloud
- jira-software-cloud
- opsgenie
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I'm trying to set up a Jira automation that will do the following When an issue is created If the type of issue create is Epic and the epic has attachments then for each attachment in the e...
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Hi team, We have multiple portal groups within one project. Project name: ITSD Multiple Portal Groups: 1) Infra and Cloud Ops and then different forms 2) Cyber Security and then select different...
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Hi, I'm trying to create a Slack integration while using JQL for the filter however keep getting the following Invalid JQL output. I've also tried duplicating a previous integration which is getting...
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...ssuetype&expand=editmeta&issuetypeIds&fieldsByKeys=true&startAt=${ startAt ? startAt : 0 }`, });` https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-issue-search#a...
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Dears, How can I add multiple Attachment filed? and each attachment filed have description on which doc have to be attached here
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Hello all, I want to extract specific information from the Resources array in AWS Security Hub findings and use this information to create more detailed alerts in Opsgenie. I want to include detail...
- Question
- opsgenie
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Gostaria de adicionar categorias para meu canal de solicitação, mas está bloqueado... como desbloquear?
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Seria possível aglutinar solicitações/dúvidas similares com uma única solicitação no canal?
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Seria possível fazer o download das informações de solicitação no Jira Service Management para o excel. Quero dizer, seria possível fazer o download da lista abaixo no excel?
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Olá, estou criando uma plataforma de suporte, todavia, estou tendo problemas com a função "Categoria" do meu formulário. Gostaria de deixar opções padrões, porém, não consigo adicionar. Para o clien...
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I am an IT technician for InSync Solutions. There is a user at a remote site that is added as a customer to our Jira Service Desk. The user has logged a couple of tickets via InSync Service Desk. Th...
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Hello I have a requirement that we receive emails from third party vendors and those emails get added to Jira tickets as comments. I have a write an automation on a 'Issue comment' to change a...
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Hello, Is it possible to get the total sum of all values in Jira Dashboard? Refer to picture below (column Lead Time). Thanks.
Atlassian Community Events
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| June 20, 2025 12:16 PM PDT |