Community resources
Community resources
Community resources
Jira Service Management
-
We have set up a rather extensive series of scheduled reports going out each month, reaching both internal and external stakeholders. Unfortunately these schedules were set up by a single user, who h...
-
i am trying to list all issues however getting only 50 results is there a way to get all issues in a project i have tried jql search howevet it is also giving 50 results only , there are more ...
-
Can customers receive notifications through the app? Is there another way?
-
It seems to me from the latest email We just rolled out the customer role to your organization Tecolote. This is a dedicated product access role that you can assign to users from admin.atlassian.com...
-
Hello I would like to know if it is possible to remove/deactivate the "goal" SLA by default. I'm not able to remove or deactivate it from the list and once the 1st SLA is reached then the bottom ...
-
Hello everyone, As you can see below, I would like to replace ${reporter} with a variable that contains the reporter/current user email address. Can anyone help me please? Thank you, ...
-
Sharing experience where proforma forms stop displaying properly after unknown amount of time with JSM 5.10.1 and JS 9.10.1 while deployed on Oracle openjdk 17.x. https://jira.atlassian.com/...
-
Summary of Issue No knowledge base articles are listed within the Knowledge Base page on a Service Project. How would this situation happen? Root Cause This happens when a customer has the...
-
Trying to create an automation rule to trigger based on a fields changing, and that value gets added to another user field. For example I have fields Approver 1 and Approver 2, once those get ...
-
Hi Guys, I was looking for a way to combat Jira issues when it comes to automations. We have a high flow project with alot of tickets coming in with alot of automations running on these tickets. When...
-
Summary Within a Post Incident Review, there is a section above the SLAs where a linked Incident will show values such as: Incident created Incident ended or ongoing Time to resolution In...
-
...ield.setAllowInlineEdit(true) def fieldId = customFieldManager.getCustomFieldObject(field.getFieldId()) def fieldConfig = fieldId.getRelevantConfig(getIssueContext()) def f...
-
When users enter the portal and state that they have forgotten their password, they do not receive a reset link. http://jira.myindaia.com.br/servicedesk/customer/portal/5/user/forgotpassword
-
...oken cost? As of the date of publication of this article, the prices charged by OpenAI for processing messages sent to its API are: With GPT-3.5 Turbo model and 4K context: $0.0015 for 1K tokens (i...
-
Summary To start, when using Automation for Jira we have a trigger that reads incoming Webhooks. When we use this trigger, we can use the {{webhookData}} s mart value to represent t...
-
I am looking to change some of my company's automations so that they do not need to all be updated if we change the name of the field. This requires using the "Additional Fields" dropdown/input, as f...
-
Our company currently uses Zendesk. What's the functional difference between that and Jira Service Management? Seems like there is a large overlap between the two products.
-
Hi i've been looking for a while for a way to filter out all attachments in issue and email this filtered list to someone. It basically works when I'm trying to achieve this via automation....
-
We as Lansweeper recently published an integration application for Jira Assets Lansweeper App for Jira Service Management Assets We have found an issue, we have identified the root cause, we ...
-
We have multiple customers in our service project. Customer A uses a noreply-adress, so he should not get any notifications. Customer B uses his own adress, so he should get notified as usual. Is the...
-
I have created a timeline view for a work management project and I want to see timeline for issues i have in 2018 but the last i cn see is upto aug 22 So how can I move this upto year 2018? Ano...
-
Hi Community, I am looking to monitor our JSM cloud side behaviour via Datadog. Whenever we have errors appearing on the side, I want datadog to create an alert which then can inform the te...
-
Hi there, at my workplace we are just setting up a ServiceDesk project as a ticket system. Since we're currently only using one project, we only have one customer portal to select for the helpcenter...
-
An address is used by many people, only one is authorized. How do I prevent others from sending req?
Our customer uses a third-party tool with a noreply address to send support requests. Other customers of this third party use the same email address as our customer. We want to prevent other customer...
-
When submitting a Proforma form via the serviceportal the time changes from 24 hour to AM/PM when creating the PDF. The form is created with Danish as the language, which should control the ti...
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 43 | |
| 14 | |
| 8 | |
| 8 | |
| 7 | |
| 6 |
| Subject | Author | Posted |
|---|---|---|
| yesterday | ||
| Sunday | ||
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT | ||
| July 24, 2025 12:26 PM PDT |