Allow customers to view projectboard

[Deleted user]

Hey there,

I've created a business project with our Jira environment. A Kanban style board tracking various smallers projects. Is it possible to allow colleage's that have a 'portal only customer account' view acces to this project? 

Jira allows me to select these accounts in project settings > access > add people and send them an invite (with role viewer). But it doesn't actually add them to the user list. Furthermore, the link they recieve simply lands them to our default serviceportal. 

[Trudy Claspill · Accepted solution]

Hello @[deleted] 

I don't believe what you want to do is possible.

For a person to have non-portal access to Jira they must have a Jira license, which customer general do not have.

You would have to add those users to the Jira Software product access group (or the Jira Work Management product access group if you installed JWM without JSW), granting then a license to JWM in order for them to access JWM projects.

Only Jira Service Management project information is available through the customer portal.

[Deleted user]

@Trudy Claspill Thanks for your reply, I had a sneaking suspicion this was the case.

[Danut M _StonikByte_]

Hi @[deleted],

This could be possible by creating a public dashboard in Jira that contains the Team Wallboard gadget offered by our Great Gadgets app.

This gadget displays the content of an agile board. It also supports swim-lanes, quick-filters, can display sub-tasks and its colors can be customized. 

If you are willing to consider this solution, please contact us at support@stonikbyte.com so we can assist you with the configuration.

Thank you,

Danut 

[Deleted user]

@Danut M _StonikByte_ Thanks, I'll definitely be checking it out.