cannot add comments for our customers

[dgalatescu]

Hello,

We cannot add any "normal" comments on tickets. 

We need this feature in order to comunicat with our customers.

Please help us resolve this issue ASAP.

Best regards,

Dan Galatescu

[Dirk Ronsmans]

Hey @dgalatescu ,

Couple of questions from me.

• Were you able to enter a "reply to customer" in the past?
• Can you see any other JSM features (like SLA's/Queues) on your project?
• Can you validate that you have a proper JSM license on the account you are using
• Is this a single user having issues or all users?
• Is this a company or team managed service project?

[Dan Breyen]

Hi, Dan, I looked at Atlassian's Status page (status.atlassian.com) and didn't see any outstanding issues. You may want to contact Atlassian Support (support.atlassian.com/contact).

They would be able to dig deeper into your issue.

[dgalatescu]

Hi, Dan,

Thank you for your reply.

I have just raised a ticket on support.

Best regards,

Dan