Difference between CreateDate and SLA Date
Bot User
I'm New Here 
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Currently I'm working on SLA's project, reviewing an issue created this has a Createdate totally different to the SLA First Response. Our team works around the world, also the Time zone in our Jira is New York (GTM-05:00) and the calendar of this SLA has GTM-08:00.
Additionally, "Initial Response" met when an new comment is added to the request and this happens because of there is an automation rule that post a comment immediately when the issues is created, so I understand that both should have the same date.
I'd like to know if this happens regarding with a difference between user's Time Zone and Jira Instance. Any idea? Thanks a lot.
2 answers
Bot User
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
This is another example, it´s calculating at two different times.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.