Community resources
Community resources
Community resources
Jira Service Management
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Hi Atlassian Community! 👋 We have some cool update for those of you migrating JSM configurations manually. Salto now supports JSM Cloud, allowing admins to automate their configuration man...
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Is there a way to have other fields in the Request Form trigger Knowledge Base articles in addition to the Summary field? If we ask the customer to fill out a field "study description" with informat...
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Hi, I'm trying to setup some automation to add / update users in assets. The problem im running into is when trying to add "Department" I have another scheme tree called department a...
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If a user is Deactivated as they have not used an Atlassian product in our organisation for more than 6 months, will they still be able to access the front-end Jira Service Management Portal? ...
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Hey Guys, We have a request to remove some issue type/request type since there are already some tickets created with these issue types we would like to archive these issue prior removing. Is this...
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Morning! We're attempting to install assist on our slack and connect it to one of our JSM projects, but Jira is telling me that the site is already connected to chat products. Any help in getting t...
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I have a 'team managed' service management project. An issue type's workflow has an approval step set to 'customer selects approver' and the approval field set to the system generated 'approvers' fie...
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The standard Jira template had all sorts of "issues" allowed - such as hardware issues, change requests etc. we dont want any of that. We need to have a portal where the user can choose (maybe) an ap...
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Hello, I wonder if it's possible to connect Apple Business Manager to our Assets environment. If yes, what are the best practices?
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Hello, We are using both macOS and Windows devices in our company. macOS devices are managed by Jamf. Windows devices are managed by Intune. As we want to keep our devices up-to-date, there is ...
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I need to setup one Support project and handle multiple clients. They need to be independent and should not access to each other portals
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I would like to know the possibility of showing the ticket that is only relevant to assigned user. For example: condition: > Assignee-A is L1 support > Assignee-B is L2 support 1) Assign...
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Hi team. I am receiving this error for an specific automation: Destination status could not be resolved. If using a smart-value ensure this resolves to a numeric status ID or untran...
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Hello As a new explorer of JIRA, Can we implement JIRA Service management with IN, CR, SR & PM module with only available Plugins in JIRA? Is their any expertise required in Scripting or Codin...
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Hi Pro. I am facing problem with integration jira service manage data center to jira confluence. I don't know how to setup jira service management with confluence. Please guild to setting up like ...
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...est api (api/2/issue/{issueIdOrKey}/properties) property_key: proforma.forms json_value: {"schemaVersion":4,"forms":[{"id":1,"projectFormId":3,"internal":true,"submitted":true,"name":"12/5/2023 N...
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Context: We are in canada (we need to serve clients in their preferred language by law, and it's a very sensitive matter to some clients).We have a public website and there's a link to point to our ...
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I've set up a service project to capture tickets submitted for our product...and would like to link it to a product discovery project. I can't seem to find anything on this? Any help woul...
428 views 0 0 Deleted user December 5, 2023 -
I know how to set up an automation rule to email watchers but I have not worked out how to include, within the body of the email, the details of the changes that occurred. Using the {{fieldChange}} ...
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there is a custom field you can create called "Time Interval" that is managed. Does anyone know how it works or can someone share the link to the documentation? It says its a custom field that store...
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When using MSTeams and Assist I do not see the forms portion of my create new service requests. I can see my summary, description, and 1 required field. Below that in the portal I have a for...
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Hola buen día, ¿Habrá la manera de asignar tickets por carga de trabajo equilibrada con un horario específico y con horarios empalmados? Es decir: Agente1 horario 7:00a.m. - 4:00p.m. Agente2 horar...
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Some customers don't see "Customize Request List" when they enter their ticket list They also can't add participants If someone tells me how I can set this up, what it depends on, or if I have to a...
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Is it possible to add a filter to the requests section in the help center? If I have 1000+ issues where I have been added as a participant, how can I filter the ones where the requestor was XXX(examp...
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Hi Community, We have a global policy that would modify an incoming alert and add another team as a responder depending on the priority level. In this scenario, let's say an alert has Team A and Te...
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| Subject | Author | Posted |
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