Community resources
Community resources
Community resources
Jira Service Management
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In our Service desk, I do not customers to be able to directly create Bugreports, but rather for the technicians to make the decision as customers tend do miscaracterize Service requests or User erro...
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Hi Community I have a few questions Please reply all in-line for me, Thanks in advance : I have spun up JSM to be used for our new customer. My questions are in order for the customers to...
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Hi, I would like to set up an automation such that an e-mail is sent 5 days before the 20th day of the current month. May i need a JQL?
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Automation: Create new issue in another project when trigger issue has no "related to" linked issues
The automation keeps creating a new issue resulting in duplication when the transition is triggered. I only want one issue created in the Jira Software / another project the first time the issu...
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Hello Community, I had one query regarding JSM customer portal (cloud).I have created an MS-form and also i have a QR for that i want to display that QR image on my customer portal is there an...
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Hi all, We created another JSM project and we want to copy issues from the old project to the new. What is the best way to achieve this? We want to keep the issues from old project and have the per...
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How we can add a Chart Support Systeam to our Jira Service management for Data Center Version which can support----->Live chat Support, Users to Create Ticket Via Chat please suggest plugi...
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Wondering if we are not thinking of Services and Request types correctly In my mind, each Request Type should relate to at least one service i.e. the 'things' that you offer under that servi...
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I've been using Jira Service Management for a while now and what I fail to still understand is how a service desk team can effectively be managed on the platform? I would like to know how other team...
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I have a filter I need to create whereby I basically want to say: "Updated" >= 2023-09-05 AND "Updated" <= 2023-09-06 AND "Updated By" != "My Name" However it doesn't seem to work, says no ma...
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How can I speak with a customer service agent for Trello? It's time to renew and I need to understand about guest privileges and how to change licenses before renewal.
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Your Jira administrator has not yet configured this contact form. error
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Buenos días: Estoy intentando crear una variable que me guarde el número de objetos que se han creado en un esquema. Esto es, si tengo un esquema denominado usuarios quiero que mi variable guarde el...
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THOUSANDS OF USERS ARE GETTINS SCAM MAILS ABOUT BITCOIN AND OTHER STUFF FROM THIS SERVICE AND YOU DO NOTHING. APPARENTLY THEY ADDED ME AS COLLABORATOR. SO I COULD AT LEAST WARN EVERYONE ELSE IT WAS A...
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Hi all - I have multiple forms, which I need direction to automate them with the name, ticket content and a person who submitted this ticket. Please assist. Murad
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Jira Service Management customer satisfaction surveys rely on the Request resolved and Customer-visible status changed to be enabled on a project in order to be sent. A knowledge base art...
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I'm having trouble giving users the ability to select an assignee when they place a service request. Currently, when a user creates a service ticket they do not have the ability to select an a...
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How can I find historical on call schedues
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I have a few domains that links to our service desk portal and I would like to know where the tickets are coming from. Is this possible, maybe through url parameters or something?
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I'm part of the ERG leadership and we are creating an Intake process. The question came up if Jira is going away or being replaced by Smartsheet?
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Hello everyone, Have cascade field with parents and childs. I want to show in one project for ticket both levels on 2nd project - only parent Is there are any options for that? Thank you
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Re-posting. For example - We had an incoming submission from someone@adly.com but these Organization rules (see below) didn't recognize adly.com under [S] Path Social. What are we m...
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This workaround is intended for people who would like that whenever an agent is added to the “Request participants” field, the user is removed automatically. When a customer adds an agent to their re...
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Hi, I have suddenly stopped receiving the CSAT survey after setting the resolution to Done for tickets. I have ensured the following are done: 1. Collect satisfaction (CSAT) feedback is on under "S...
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The legacy automation rules are set to default run as me. With the Jira update to 9.4.6 I am getting emails from Jira anytime the reporter adds additional details, shares the ticket with others, or w...
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