Community resources
Community resources
Community resources
Jira Service Management
-
I need people to help me get votes so Atlassian can fix a issue they have Currently if you use fixed version had lets say it has a version of 5.10, when you enter that in fixed version fie...
-
Hello, I need to copy the existing workflow and rename it. How can I do that using the Jira API? Thanks so much.
-
I'm trying to understand what all the options for alert filtering mean. The reason is, I'm setting up alerts based on pipelines, for which there are no pre-made alert filters so I have to use some ot...
-
Is their any way fields should be specific to “some values in jira service management portal Reuirement example : we have one field in our request type. example " what is your request " ...
-
Hello, My organization is looking for a Microsoft Graph Permissions Reference (seen here: Microsoft Graph permissions reference - Microsoft Graph | Microsoft Learn) for the Halp Assist Microsoft Tea...
- Question
- halp
-
I just migrated my Halp instance to JSM and use it to connect Slack to Zendesk. Now when we use Assist in Slack to create a ticket, that ticket never makes it to Zendesk. Does this functionality exis...
-
I've created a automation rule which updates the service request type after the issue has been moved from service request to incident. After the issue has been updated, the issue data is refetched. ...
-
Всем привет! Столкнулась с трудностью, ответ на который не смогла найти на просторах интернета. В задаче JSM в поле "Ответить клиенту" доступно "Шаблоны ответов", куда можно поместить быстрые ответ...
-
I have a formatted with images and colors in tables and when I save it as a PDF it loses all the formatting. Is there any way of keeping this? Original Download as PDF
-
Hello All, Goal: I would like to make my custom field of Reason be shown and required when using the Move feature, to move a Jira issue to a new Jira Service Management project. Team...
-
Basic question on a custom form and workflows. If we had a team of support staff with service management accounts/licenses. A custom form can be created. To take outside user issues. Th...
-
Hi, So we have a user who should only be a portal user and thus a non billable account. When the user tries to access and sign up to the service portal, they promoted to "continue with Microso...
-
I'd like to be able to change the CSS styles for my public facing Jira Service Management form. I'm primarily looking for a way to adjust the padding or overall width of the form so that it is more u...
-
Anyone else having issues with the technical support contact us page? We haven't been able to submit a technical support ticket for the past 3 days. Atlassian Support
-
Hello - Two of my colleagues cannot see the dropdown menu in the upper right corner of the Queue view where one can edit their assignment queue. As far as I know, their access privileges are the sam...
-
Hello, I have a field where the submitter, can choose what impact the problem has on his work. Someone else configured the submission form, and I don't know where to find this option where ...
-
Olá pessoal, Gostaria de fazer com que meus clientes colaborassem entre si, porém, no painel do cliente eles não conseguem visualizar TODAS as perguntas de outros clientes. O que devo fazer?
-
Hi, About a month ago we started supporting our project within Jira Cloud Service Management. At the moment everything is going well, despite some hiccups due to our customers' lack of knowledge of...
-
Hi folks, Within assets we have servers lumped into groups. We would like to be able to put a group name into a field and have it fill with all the servers in that group. I current have t...
-
When the ticket is being changed from SR to Incident, details are being lost. On reverting back to S
the example for details vanishing when ticket type is changed – PS 97. When the ticket is being changed from SR to Incident, details are being lost. On reverting back to SR, the details are also...
-
I am trying to create a service request form, which certain fields need to be hide from customer when they are filling the request form and show it to customer after service desk took action/ edited ...
-
Hello everyone, I'm Jira's newbie. I have the following problem: - I created a custom field named Security 4 levels. - I want to configure automation, the issues are not selected with the same v...
-
Hello We have an instance of Jira Service Management. When a customers sends in a request by email, all in CC is correctly added as participants. When the agent make a reply inside Jira, all ...
-
Hi everyone, I created a new Issue Type "Request" and would like to add this new type as a child-issue option in the Epic-issue, so that the user has one more issue type option (=Request) to choos...
-
I keep receiving mails daily from this platform. I never signed up, never requested this. No drop down for my request in support subjects. I just want my email address removed from your company
Atlassian Community Events
| User | Count |
|---|---|
| 22 | |
| 10 | |
| 8 | |
| 8 | |
| 8 | |
| 8 |
| Subject | Author | Posted |
|---|---|---|
| 42m ago | ||
| 59m ago | ||
| 7 hours ago | ||
| 7 hours ago | ||
| 9 hours ago |