JSM Data Center: Automated Slack message when Priority is increased

[Ashley Honeycutt]

Hi all!

How can I create automation specifically when the priority of an issue is increased (not just changed)?

I'm familiar with how to build project automation that notifies when a value in a specific field changes, but I'm not sure how to capture specific changes without detailing every combination of priority increases.

Thank you!

[Mark Segall]

Hi @Ashley Honeycutt - You should be able to do this.  I just tried it in my test environment and it worked:

• TRIGGER: Field Value Changed (Priority)
• CONDITION (Advanced)

  • {{changelog.Priority.toString}}
    Greater Than
    {{changelog.Priority.fromString}}

[Joseph Chung Yin]

@Ashley Honeycutt -

I confirmed with what @Mark Segall suggested.  The condition that you want use is "Advanced compare condition" -

Hope this also helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.