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Respond to customers

ASI Technology
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December 19, 2023

I enter some comments in the ticket and select to Respond to customer.  The notification sent to the customer does not contain the comments entered. 

Message indicates (Comment Preview is unavailable). 

 

I'm using the Free Plan as a test for now.

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Kris Dewachter
Community Champion
December 19, 2023

Hi @ASI Technology ,

Does the "Comment Added" template contain the comment itself ?

You can check in the project settings under "Customer Notifications".

Best regards,

Kris

DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
PERMISSIONS LEVEL
Product Admin
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AUG Leaders

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