Automation to move email request tickets

[Ayush Lawania]

Hey, 

I need an automation to move email request received from a few particular email addresses or contains particular keyword to a particular status.

Case1: If an email request is received from info@abc.com, then I would like to move this ticket to closed status.

Case 2: If an email request is received with keywords like, RE: test ticket, so I want to move the tickets which contains "RE" to the closed status.

How can I achieve these two.

Thanks in advance.

[Eugenio Onofre · Accepted solution]

Hi @Ayush Lawania

You can achieve it by using Atlassian Automations.

You need to create an automation that will have:

• Trigger: issue created
• Conditions: check reporter field value
• Action: transition ticket to CLOSED

Please do not forget to accept this answer in case it helps you resolve your issue as it may help other community members in the future.

Regards,
Eugenio

[Ayush Lawania]

thanks