Community resources
Community resources
Community resources
Jira Service Management
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Hey community, As the title reads, I want to build a workflow where a Service Request goes to a non-agent technical user for approval. I would like those users to be able to edit and s...
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Hi All, We have a requirement to determine when a follow up (second) public comment was made in JSM. Basically, our agents do an initial triage/first response to tickets but due to the volume of ...
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Customer submitted a ticket and person info field is blank. User does not exist in "person info" drop down but is listed correctly on the reporter field. This is breaking our workflow as ...
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I know that is possible to Set up SLA calendars, following the steps mentioned down below: https://support.atlassian.com/jira-service-management-cloud/docs/create-a-new-calendar/ But I need ...
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Hi, We are not receiving any Opsgenie alert notifications recently. For example check this test alert https://financeit.app.opsgenie.com/alert/detail/2863a60c-8162-42cd-a2f7-b09664724b25-17018940...
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Hello, We have created a Jira Form that has a handful of date fields that get filled out. When creating the form in the portal, and in the project the ticket gets created, all the dates are in stan...
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Our automation are being throttled with this message: Action details: This rule execution exceeded allowed service limits for Automation for Jira.View performance insights Auto...
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HI, Im getting my head around jira workflows and transitions. Properties are of interest and i have see some examples where jira.i18n.submit is being set to sd.workflow.save ...
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Hi everyone. Jira has great flexibility, but so often I find things not working as expected & there's little support online to tell you clearly how 'If you have this use case, configure like this...
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Hello. I'm trying to figure out a way to automatically tag alerts that my team sends to another team. Instead of having to type the tag out every time our team clicks "Create alert", is there a way t...
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Do you have a need to assign incoming requests to different agents based on the hour of the day? In most cases teams do have this need, or at least my team does. So how do you do this in JSM. Well, y...
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Is there a way to create a filter which returns a list of tickets with unpublished draft responses ? Quite often, employees believe they have sent a response but then later discover an unsent respons...
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We have a service desk where customers can open tickets or access the knowledge base. The knowledge base is linked to a Confluence space that allows anonymous access. I understand that customers shou...
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Por favro nos pueden ayudar con cambio de Manager: NOMBRE: CRISTIAN OTTONIEL GARCIA PAREDES, EL ES EL NUEVO SUPERVISOR.
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We have the SLA espera informacion cliente (waiting for client information), a rule that creates a comment when the sla is about to breach, and a rule that triggers when is breached that comments and...
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Hey there! I'm Looking for a tool or plugin to streamline social media support in Jira Service Management? I'm exploring options to manage Instagram and Facebook comments/DMs directly within JSM, b...
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I have connected a slack workspace with Jira chat to automatically create tickets from Slack by adding an emoji to a message. However, in the chat setting I can't seem to set up a connection to anoth...
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Hello good afternoon, Will there be a way to assign tickets by balanced workload with a specific schedule and with spliced schedules? I.e.: Agent1 schedule 7:00a.m. - 4:00p.m. Agent2 schedule 9:00...
- Question
- jira-cloud
- jira-service-management
- opsgenie
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here is the context: HR starts the new employee onboarding process by creating a portal request. Next, the automation creates subsequent issues based on the data from the original request. One of th...
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I've been playing around with Jira Assets for a while now and need to see if this is possible. I have Divisions and Departments within those divisions as Object types. The 'Employee' object type lis...
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I am unable to redirect mails from the outlook inbox to JIRA mailbox. The emails are getting rejected. I tried Whitelisting domains in Jira(refer 2nd screenshot), but did not work. Can you please hel...
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We created a Jira account for a new IT staff and invited him to join the team but when he tried to log into Jira, he never receives an email invite to verify who he is. We've re-sent the invite...
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I'm having some issues with the custom rules for hiding email signatures and was wondering what the processing logic is on them Rules to detect signatures regards thanks thank you Scen...
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Using OOB ITSM project template and OOB Employee and ITAssets for Assets templates. Added attribute "Assigned to" type: Object: Employee on "Hardware Assets" objects, which is outbound reference to ...
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The Time tracking field used to work comparing Original Estimate against time entries (timelogs). Today we've found it only says "Time remaining" and we've to manually update that, we can't input the...
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