Jira Service Management

Hi All Some colleagues want to prohibit users from storing attachments in jira. The attachment must be stored in the specified path associated with the publishing key, for example, www.test.com/TEST...

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• jira-service-management

Hello,      for a demo project that I'm developing in my company I'm configurating a customer portal for user's request. In this portal I have some custom fields that shows data from...

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• cloud
• jira-service-management
• jira-service-management-cloud

how can we close all the alerts from opsgenie console in one go, like now i am allowed to only close 1000 alerts at a time. 100000 alerts have been piled up and its diffcult to delete in batch

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• opsgenie

Reporting manager already approved , but for us its not showing .

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• cloud
• jira-service-management
• jira-service-management-cloud

How to check available storage in JSM

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• cloud
• jira-service-management
• jira-service-management-cloud

As an Admin for JSM , not able to contact Atlassian team

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• cloud
• jira-service-management
• jira-service-management-cloud

We want to use a change management functionality of JIRA service management but unable to create a project under that. Can anyone please help me on this?

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• cloud
• jira-service-management
• jira-service-management-cloud

I am using Jira Service Management and I wanted to create Structure board with Assets hierarchy. However, Structure supports JQL but not AQL. I am looking for the best way to do it.  how can I ...

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• jira-service-desk-server
• jira-service-management
• jira-service-management-server

We are using Jira Cloud and all our users get the following error when trying to upload an attachment. It doesn't seem to be a missing permission issue because this started happening today. What coul...

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• cloud
• jira-service-management
• jira-service-management-cloud

Has anyone implemented a Change Management using Jira?

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• cloud
• jira-service-management
• jira-service-management-cloud

Hi, Team    i'm doing a addon with an external app which is a general react application, and using atlassian-connect.json to mapping the page, but i don't find how to do custom field with ...

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• cloud
• connect
• jira
• jira-service-management
• jira-service-management-cloud

We just had an incoming submission from someone@adly.com for example but the Organization / Path Social (see below) didn't get applied accordingly - how come?

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• cloud
• jira-service-management
• jira-service-management-cloud

Hi , I need to add three EPIC to my KANBAN board . The EPIC will represent three phases:  development, testing and deployment . I need to assign each stage to a team and not a single team member...

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• cloud
• jira-service-management
• jira-service-management-cloud

we are using Assist in Slack to create tickets off of messages to our support channels automatically.    this works great, with one exception. every message in the Slack threads is mirror...

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• cloud
• jira-service-management
• jira-service-management-cloud

I need people to help me get votes so Atlassian can fix a issue they have Currently if you use fixed version had lets say it has a version of 5.10, when you enter that in fixed version fie...

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• cloud
• jira-service-management
• jira-service-management-cloud

Hello,   I need to copy the existing workflow and rename it. How can I do that using the Jira API?   Thanks so much.

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• cloud
• jira-service-management
• jira-service-management-cloud

I'm trying to understand what all the options for alert filtering mean. The reason is, I'm setting up alerts based on pipelines, for which there are no pre-made alert filters so I have to use some ot...

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• cloud
• opsgenie

Is their any way fields should be specific to “some values in jira service management portal Reuirement example : we have one field in our request type. example " what is your request " ...

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• cloud
• jira-service-management
• jira-service-management-cloud

Hello, My organization is looking for a Microsoft Graph Permissions Reference (seen here: Microsoft Graph permissions reference - Microsoft Graph | Microsoft Learn) for the Halp Assist Microsoft Tea...

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• halp

I just migrated my Halp instance to JSM and use it to connect Slack to Zendesk. Now when we use Assist in Slack to create a ticket, that ticket never makes it to Zendesk. Does this functionality exis...

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• cloud
• jira-service-management
• jira-service-management-cloud

I've created a automation rule which updates the service request type after the issue has been moved from service request to incident. After the issue has been updated, the issue data is refetched. ...

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• cloud
• jira-service-management
• jira-service-management-cloud

Всем привет! Столкнулась с трудностью, ответ на который не смогла найти на просторах интернета. В задаче JSM в поле "Ответить клиенту" доступно "Шаблоны ответов", куда можно поместить быстрые ответ...

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• cloud
• jira-service-management
• jira-service-management-cloud

I have a formatted with images and colors in tables and when I save it as a PDF it loses all the formatting. Is there any way of keeping this? Original   Download as PDF  

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• cloud
• jira-service-management
• jira-service-management-cloud

Hello All, Goal: I would like to make my custom field of Reason be shown and required when using the Move feature, to move a Jira issue to a new Jira Service Management project.  Team...

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• jira-service-management
• jira-service-management-server
• server

Basic question on a custom form and workflows. If we had a team of support staff with service management accounts/licenses. A custom form can be created.  To take outside user issues.  Th...

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• jira-service-management
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