Community resources
Community resources
Community resources
Jira Service Management
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When I enter the JIra Service Management project -> project settings -> channels & self-service -> Chat -> Add to Slack I'm getting the error: Something went wrong. Please try again...
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I hit the wrong button and got all these e mails from Altassian about how I signed up For an account. Every time I try to send a message it just goes through one drop down menu to another and can’t s...
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I have been invited to join my team but cannot accept the invite. I can click accept, but the link does not take me anywhere that confirms the acceptance, it seems to take me to the home page. The ad...
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- bitbucket-cloud
- cloud
- jira-service-desk
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I want to track time spent on tickets as a metric; volume measurement not enough. But when we click the Add work button we get My understanding is the screen should show Time Spent, Rem...
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Hello, with the help i am trying to get my account deleted - for over 30 minutes. can you make sure klmtransavia-virtual is deleted? all data is backupped. with the help s...
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Dear all Notwithstanding I'm a main amministrator I'am not able to perform backup . How I can check the global permission for me and everyone ?
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When agent commented in tickets their full name shown. How can I hide or edit the name of agent in customer portal? for privacy purpose.
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I get an error when we try to click "Microsoft" when choosing to add external email in email settings (Channels & Self Service) Couldn’t add email address. Resource was not found For some...
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Hi! I'm wondering around searching for a solution for my service desk agent view layout, the problem is as follows: - I'm collecting some customer information in a form that for each reply it has...
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I've found a few articles referencing how internal Cloud JSM customers can view Confluence content directly in Confluence, but we are a Data Center customer and I haven't been able to find documentat...
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📣 Our next ITSM webinar is coming up on October 29! Join the live event to learn how Jira Service Management and Bitbucket helps teams streamline deployment workflows on a shared platform. Softwar...
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Can someone help me figure out how to fix this issue
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Hi all. I was advised that some Jira users were now appearing as "(Inactive)" on our tickets. When I looked up their profiles, they no longer exist in our Jira instance. I checked the audit logs and ...
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Hi guys, I should create an automation in which I will inform the names of the request participants and theses people should be append in the current Request Participants field. I have tried many w...
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As the title says a user that previously worked for the company started a timer on this task/issue and never stopped it before quitting is there a way to stop this timer and clear it out...
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I manage a Team-managed Service Desk. My Cutomer Notifications are on, including Request Done and Customer-visible status changed. My workflow works well, I have 3 "done" status (Done, Cance...
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I'm a Jira Service Management Customer, and according to the questions on the website: "What does this mean for Jira Service Management? ... Existing Jira Service Management customers will...
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Anyone else having this issue? Trying to create a sub-task but get no error and sub-task doesn't display, yet the sub-task completion % is showing. Asked some co-workers and they have the...
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Pessoal, bom dia! Criei uma automação que copia o conteúdo do campo "Comentários" de um ticket para o seu "item associado". Para isso, estou usando a smart value {{triggerIssue.comments.last.b...
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Hello, so there are suggestions in the work items. If you like a suggestion, can you accept it somehow? So that, for example, comments are automatically created for the customer? Or are they really...
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I created a form for IT support but every time i try to open it from a users account it ask me to log in, is there a way to use it without the need to log in, and does it require a Jira license? &nb...
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Hello, I am trying to create a rule for assets: As a rule, there is an expiration date for licenses or certificates, for example. If this expiration date is three weeks in the future, a reminder ...
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Dear team, We are currently facing an issue when adding a user as a “user agent” in Jira Service Management (JSM). We want this user to have access only to a specific JSM portal (Service Management ...
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Good morning, a few days ago we detected slowness issues in the application, which we escalated with Atlassian. They told me it was a latency issue to the database. When we contacted our DB, they to...
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Hi Guys, We are looking for a way to fetch the ticket approval information using the Print Details. Could you please help me on how can I fetch or please suggest if there are any other ways to get t...
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| Subject | Author | Posted |
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| February 17, 2025 1:01 AM PST | ||
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| February 5, 2025 9:31 AM PST |