Jira Service Management

Hi, I'm new to Jira, I'm trying to access Jira API by trying to get the issue info like below: GET https://mycompany.atlassian.net/rest/api/2/issue/PROJECT-2 Header: Bearer: API_TOKEN it returns...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

If all of your user licenses are being occupied and you try to add a new user or unsuspend a user, you will not be able to, as Opsgenie will not automatically increase the license count in your insta...

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• opsgenie

This article covers setting up an integration to create alerts for separate teams depending on the information received.  On the Standard and Enterprise plans, you can create a "Global" integr...

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• opsgenie

The incoming data received from an integrated tool can be very helpful for troubleshooting issues or structuring your alert fields properly.  From time to time, you may need to figure out why ...

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• opsgenie

Before a user can be deleted, they must be removed from all escalations, schedules, integrations, etc.  Users can be deleted from the Users list under Settings> Users.   If y...

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• opsgenie

This article will demonstrate how to remove a user from a schedule without messing up the final rotation.  Sometimes, when you remove a user from a schedule, the final rotation gets thrown out...

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• opsgenie

The alias field in Opsgenie is used to match actions on an integration to the correct alert.  Please note that these instructions only apply to the Standard and Enterprise plans. The Essential...

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• opsgenie

This article will show you how to install multiple, unique Opsgenie Edge Connector (OEC) services on a single host.   The main use case for this is using OEC across multiple integrations i...

• Article
• opsgenie

Opsgenie allows you to trial any subscription level that we offer. These steps will show you how to change your plan.   While on a trial, you are able to test out any features that we offe...

• Article
• opsgenie

This article shows how to route incoming phone calls to different schedules based on the time of day.   Here is an example of the call routing schedule based on time of day: T...

• Article
• opsgenie

I gave someone the Administration role (not Site-Admin) and they are not able to access User Management.  I do not want them to have access to billing or even see it.  In true Atlassian f...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

I have 2 simple Asset Object types. (1) "Users". This has an attribute of Type "User" to create a link of the currentReporter to the Asset User Object. And a Country Text field, to identify the coun...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Hi there, I'm new to Jira, can I create an issue through Web API? I need advice. many thanks Win

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

We have a requirement to hide the certain transitions in the view screen and these transitions need to be updated through the code. We had explored the option of adding the workflow condition to hid...

• Question
• jira-service-management
• unknown-hosting-type

Hi all, I started exploring the Behaviours of ScriptRunner. And I made a simple script to assign the incident ticke to myself if priority is changed to "P2 - High". My first question is... why is t...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

...ET", url, headers=headers, auth=auth ) ticketID += 1 print(json.dumps(json.loads(response.text), sort_keys=True, indent=4, separators=(",", ": "))) Currently, running t...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Tenemos la siguiente inquietud. Desde el esquema de permisos estamos dando acceso a los agentes en Permisos de seguimiento del tiempo, para que puedan crear informes y editarlos. Informes desde...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Hi,  I've designed a dashboard to monitor JIRA tickets failing to meet our organization's first response time SLA of 6 hours. However, the dashboard's data is unreliable because it includes tic...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Using Automation for Jira: I need to be able to attach a form matching a value in a custom field. The custom field may have 1 or more values and may require 1 or more forms to be attached to the iss...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

We are trying to send users to a new tool from a Portal Request Type and I'd like to do the following: A form that has a drop down with user's location. Depending on which location is selected, the...

• Question
• jira-service-management
• jira-service-management-server
• server

Hi there,    I am attempting to pull records that match:  Due more than 30 days ago Does not have the label "Post_Survey" Status = Done   I am continuing to get 0 recor...

• Question
• automation
• cloud
• jira-service-management
• jira-service-management-cloud
• jql

Hi everyone, I am using Jira Service Management 5.10.0 and Jira Core 9.10.0 Which Oracle database version or edition is best one  Please help.  

• Question
• jira-service-management
• jira-service-management-server
• server

Greetings,   In Jira cloud is there a way to configure the tabs on a project board? All of the information I find is for dashboards.

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Hello, is this app not working? I schedule repeats and save it, and nothing happens.  No cards listed in the repeater menu. 

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

When I tried to restore using the xml file I had, I encountered an error stating that value is too big for column. I found this link which has a link to a solution for the error that I am facing but...

• Question
• jira-service-management
• jira-service-management-server
• server