Community resources
Community resources
Community resources
Jira Service Management
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Purpose: You want to hide all or some request types from the customer portal for company-managed projects. This article will show you how to achieve that. Solution: In the customer portal, ther...
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I can't change priority status for an issue in Jira Service Management. I can do this for a support issue type, but my custom chargeback issue type does not allow me to click into the priority status...
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We have a need to still allow customers open access to create their own accounts via the portal site, however we've run across perhaps some unintended functionality via the "share" option within...
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I've already restricted the ability for most team members to Bulk Update, yet they're still able to access this feature. Which seems a little counter intuitive. Is there a way I can out right disa...
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Hi, Is there a way to identify which automation updated a ticket? We have lots of automation and there is one keeps updating tickets incorrectly, likely due to copy and paste error. The histor...
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Very new to Opsgenie. But have heard good stuff. When an Incident is created as P1, I need to create an alert that: 1. Emails specific users about the incident, JIRA #, Su...
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- opsgenie
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One of our techs is not able to log in to the company's instance of Jira. He is using the following link: https://panasonic-na.atlassian.net/servicedesk/customer/user/login The error message he is...
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Does anyone know, if possible, if an Assets Object field can show the Icon, Name, and another field in the Portal? I know how to add the additional fields for the issue view but wanted to provi...
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We have a Servicemanagement (SM) project where customers (who are all in a group called 'customers') can create a ticket using a dropdown menu, amongst other inputs. The dropdown menu gets its indivi...
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I'm trying to add an existing internal Jira user to a Service Management Organization but I get the following pop-up and the user is not added. The other people in this organization are al...
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Hi Team, In our service desk, I'd like to create a report for average ticket handle time but it doesn't give me the option to add such a series. Can someone please advise? Many thanks!
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I am trying to create a Dashboard in JiraonPremise to show issues which we receive every month. For an eg: January till August for now. Any suggestions?
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Our company place is in saudi arabia , and we have an end user needs these items, or if you have a distributor or resller in saudi arabia or we can quote it directly . Please support us with your qu...
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I want to alerts on a different table (MID Server) and alert when their down I've tried creating a new business rule and updating the script for it but having trouble running a test alert also updati...
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Hi All Is there a way to export your automation into a document. e.g. PDF, Word, Visio etc.
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Hey, I get emails from bots daily and these are starting to irritate me. They keep on inviting me to different Services and this is driving me crazy. I accepted the invite once, now I ...
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Hello, We're wondering if someone could help us further with the following challenge :) We're trying to capture a date in the description field (Effective date: 2023-08-28) and use this as the du...
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Hi Team, One of the User is unable to see the Queues in a Service management project even though she has Administrator role in the project. Best Reagrds, AK
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I need to add a request type compliant with ITIL requirements and specify components dependent from the request type. Can someone help me ?
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Hi Team, We have some requirements on Customer Notifications in Approval/Decline Mail. Is it possible to add any variable or any other method for changing the Subject. Else is ther...
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I have a JIRA Service Management Cloud Version and we use AWS, I would like to know if its possible to auto discovery infrastructure using JIRA? If it's possible, I also would like to know how to do ...
958 views 2 1 Deleted user August 29, 2023 -
We have our own application named "employee management system" which has its own users' database. Now when a user is logged in on our employee management system and if he/she has a particular role (f...
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Hi! We have just started testing the Virtual Agent and while we have no problem with preparing the right intentions and creating response trees, we cannot force the agent to respond using Atlassian ...
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Hi, I have a issue in Automation and its not working. I need to create an issue from one project to another project using automation. Ex: Project-1 & Project -2 Project 2 has some req...
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Helle everyone, I read a lot of page about escalation process but I still wanted to consult you. Firstly, I used status in workflow to configure the process. And we have 3 support level groups. These...
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