Community resources
Community resources
Community resources
Jira Service Management
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Hello Community! I want to create a Slack notification channel that notifies of any new comments created by customers. I haven't been able to find a way to exclude the (internal) comments cr...
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Hi all I've been able to connect Jira to PagerDuty, somewhat, but on the PagerDuty config I can't get it to display any of the Projects from Jira. It does display the correct subdomain for ou...
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Hopefully I'll be able to explain this clearly! Original setup In our business, we have two support teams. Due to legacy issues and business merges, there are two email addresses active fo...
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Hi, I would like to ask for advice on setting up our projects. We provide several different services in the ITSM area, our customers can choose from different services according to their needs. (we ...
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Hi I'm the JSM Premium user and I can see there's the 'Asset and configuration management' feature support when I use JSM Premium https://www.atlassian.com/software/jira/service-management...
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I will be setting up a bunch SW alerts within the integrayion but before I proceed, can someone kindly advise if using 1 integration is ok to use for all alerts (regardless of triggering objects and ...
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Hello there, I created a custom field "Group Picker (multiple groups)". So I can assigned a group on different tickets. In a generic filter, I would like to see all the tickets assigned to ...
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Hello all, with our Confluence Data Center instance we are on Version 8.5.1 but now have the problem that our page properties reports don't show the way i they should. The first row of our page pro...
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- confluence
- filter
- macro
- table
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Hello Team, Is there any possible way to "Update Affected version" from one project to another project in JSM data center automatically. Example: Legacy automation etc. Thanks
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How can we get more information about the version control of JIRA- and Confluence-clouds? As far as I have understood, the development of the clouds is based on some kind of scrumban processes? Espec...
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Hello, I am trying to see if we can configure an opsgenie alert based on receive 2 identical slack messages (same channel)in the max timespan of around 4 hours. i appreciate the hel...
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Hello Gurus, Reference types in Assets are used when linking Assets objects together. Reference types really only serve an informational purpose (out of the box). Is it possible to name references...
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We are currently moving from ServiceNow to Jira Service Management. I am struggling to find out how to create team members in a support group. The idea being that when you select the support team th...
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I'm viewing Team Productivity Analytics, and on this page, there's a table for "Alert Metrics Per User". There are 3 columns I have questions about: Total Alerts, Acknowledged Alerts, and Escalated A...
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Hi folks, Two JSM questions about customer Organizations: 1. We have a customer in an organization. The organization is in the "Organization" field on an issue. The customer cannot access t...
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Hi, I am trying to see if external people can create a ticket in JIRA by using external domain email address (such as @Gamil.com or @Roy Myers.com, etc) So right now when an employee with comp...
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I have an Incident Rule created for a team to create an Incident based on From criteria of the Alert that was created(I'm using the Email integration). It created the first Incident beautifully...
- Question
- opsgenie
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Hello Community! I need your help :) I'm trying to set up an automation that performs the following logic: I have a field named Closed Date/Time that is filled in when closing a change via postFun...
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Hey, guys! I'm working on an automation that creates an item in another project, I'm trying to configure some important fields to be filled in in the automation but the "assignee" field doesn't appe...
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Hi! I need change the default massage send to the customer when a ticket closed. Where is the option. We have migrated in cloud version last Friday. I am a super administrateur. Here is our IP for ou...
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Hello, we've been conducting implementation testing for an extended duration. We're utilizing the free plan, which accommodates up to 3 users. However, we've encountered a problem with generating Pro...
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I am working on our external customer comms and would like to know what others have found beneficial from a Customer Perspective... not we as a customer, but the people we service? Thanks! Sa...
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Hi, I want to find all Bug and Change Request issues that will breach within 30 minutes of SLA. I wrote the following query: Project = X AND "Bug" <= remaining(30m) OR "Change ...
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I am desperately trying to find some channel or partner contact within Atlassian. We are a 2.1 billion dollar solution provider and integrator. We are in love with the products and we wish to positio...
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Hi, What is the api call to get all the issues from Jira Service Desk Management, I have multiple Projects in Service Management so the API call should be project wise. I have tried the que...
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