Community resources
Community resources
Community resources
Jira Service Management
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I have a use case in which I need to configure a service management project that: is only visible to specific users (HR & Legal teams) has a request type with a field where reporters can selec...
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Hello Can anyone please advise on where to find the appropriate setting to remove the 'test2' category from our front facing portal? https://tituslearning.atlassian.net/servicedesk/customer/portals...
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Hi, I seem to be facing an issue with a user being unable to view the project in the Portal. The user is a Customer, and not an agent, but there is no Project in his Portal, and the Permission ...
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Can anybody help me with the following. We receive alerts from Microsoft defender from different customers. The problem is that in some alerts the organization name is not provided so we don't know...
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Hi, we have an integration with Slack to get a message in Slack for critical alerts. We have some heartbeat configurations with level P1-critical severity that we want to get a message in Slack...
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- opsgenie
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Hey, I have created a JSM project and linked a email box (abc@gmail.com) to it in which we receive emails regarding our request, but whenever any notification is sent to customer it shows some...
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Question#1 Today I received a letter that a customer I didn't invite has joined our closed Jira Service Management as a customer. I found out that Jira Service Management has no admin r...
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We wanted to stop external customers from being able to create their own portal account when accessing our portal, so we disabled the "Allow portal-only accounts to be created for new customers acces...
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Hi, How can i automatically add some user as participant or watcher on issue if i @mention them in comment ?
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Hello community, We have some py scripts that interacts with OpsGenie API to create alerts, policies and other stuff. Those scripts have been running for years but they stopped to run successfully i...
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Hello, We have a need to track ticket status timers in specific projects, with specific statuses. Rules are: Ticket gets status A, which is tracked by said automation/plugin; When specifi...
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We have a requirement for the specific client such that one of the issue type has to be disabled and should not be available for creating the new ones. Is there any solution possible through configur...
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- jira-service-desk
- jira-service-management
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in request types > forms I can attach a form and it shows up in portal, but the attached part is missing when using Microsoft teams helpdesk > New request to create the same request How an I...
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Hello! I am looking for help on how to setup key-value pairs on a Jira form that will trigger an automation to start runbook in Azure. (https://support.atlassian.com/cloud-automation/docs/jira-automa...
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I know that ADP can be used to send information to Jira, but can it be the other way around? We have an onboarding platform that doesn't integrate with ADP, but it does integrate with Jira. &nb...
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Hi, I have a JSM portal set up to allow our org's users to go in and create helpdesk tickets. However, it seems right now the only way to allow users to be able to create on behalf of other users is ...
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I have multiple automations using AQL but when I'm going to create a new automation, AQL is no longer available in branching. Only Advanced branching and Branch Rule /related issues. If I go int...
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I don't have slack or teams. We use google workplace. What is the best way to start to deploy a virtual agent?
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I am attempting to use the role Service Desk Customer for a group in a Feedback project. My goal is to have the users in the group be able to submit tickets and be notified in Jira and via Email...
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JSM Forms are using the incorrect Date Formats for the online form attached to the ticket and then a different incorrect date format for the downloaded form version. Our Look and Feel Setting are se...
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I created a request type and wanted to create a specific SLA for this request type. I'm trying to put it in JQL = "Request Type" = "Teste1" , but an error appears in JQL: - The Request Type field doe...
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I am creating an IT ticketing form and I want to use the if then clauses to trigger something like confetti on the screen if the ticket is solved. For example, I have my ticket basically ask the cust...
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Hi Is there any configuration to be done to send the tag that is configured in an Opsgenie alert to the requirement in Jira Service Manager? Currently everything generated in JSM arrives with the t...
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Happy New Year! We don't use OpsGenie for ticketing, but as a way to triage alerts. When we open it, then through automation it opens as a Jira ticket and the engineers work it there. We are ...
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Hello team, Your support by telling me where in the Jira portal I can obtain the storage intended for the Jira Service Management product.
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