Community resources
Community resources
Community resources
Jira Service Management
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Hi, I`m suggesting implementing color coding based on filters (for example based on service). Also, would be nice to have the possibility of adding additional fields from the change screen ...
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Hello Team, We are facing an issue where when i try to re-activate the account which has been deactivated the "Grant access" button is going invisible and asking to contact the admin. ...
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I have this use case. Let's say I have a ticket that have 7 working days of SLA. In the "Time to Resolution", the written time is 1 week 2 days which translated to 7 working days but for several peop...
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When an onboarding request/issue is submitted on portal, 6 automation rules are triggered and created up to 20 issues in different projects. All those rule-created issues are linked to the Onbo...
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Hello Does anyone know if you can create a custom form in Jira that embeds a few items and makes it a pdf? We need a logo on the top of the form. official watermark on the bottom&nbs...
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I am trying to build a workflow with Slack+JSM using the Atlassian Assist app and turning on Chat in JSM. This is for internal product support and the plan is move tickets out of JSM and into the re...
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Hitting error: errors":{"issuetype":"Specify an issue type"} when retying to create a new jira issue
Hitting {"errorMessages":[],"errors":{"issuetype":"Specify an issue type"}} after switching to jira cloud Integration is with Go lang importing "github.com/andygrunwald/go-jira" Should I foll...
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Hi, We have this feature in our JSM project; when any request comes into a specific email, those emails will be converted into specific Jira service management tickets. But somehow, it stoppe...
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Hi I want to add two step approval process in one of my Serve Management projects. Once a request is created it will be sent to the managers for approval and then it would be approved by Tech manager...
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Hi I am unable to verify the DNS record to add a custom domain
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ITSM today can call for some complexity with all of our amazing technology and Saas products. Atlassian Jira Service Management leaves it pretty open for us to configure it how we want and add so muc...
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I am having an issue with a Jira user that isn't able to @ mention other users. They have the correct permissions in order to mention other users as set by the global admin. However, it is still...
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I'm trying to build a form that includes a question asking to reference a specific Jira task. I would like the user to be able to access the issue picker in the answer to this question, in order to s...
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Hello, I want to know if it is possible to create an automation rule that updates a user picker field with the name of the last person who commented the issue ? This person could be a non-licensed ...
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We are sending out support csat surveys on our jsm tickets once a ticket is closed. However we are running into issues with low response rates on the surveys. We would like to send reminders out 3x,...
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Hello All, I am trying to create an automation that will automatically assign a ticket to a specific queue if certain criteria match. The way we have it set up is that when a specific ...
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Buenas tardes, necesitaría saber si es posible obtener en un filtro o en el panel la cantidad de puntos historia completados en un sprint, pero agrupados por épicas. Muchas gracias
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Hello all, I fear this issue is not something that can be resolved through the community, but I was advised by support that due to the account being in the free tier, my issue needs to be routed thr...
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Can anybody explain to me why the Parent key of a Sub-task shows up in the summary of a Service Desk Queue? In the screenshot below I tried to show the problem. RQM-16691 is the Sub-Task key and Emp...
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- jira-service-desk
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Hello Team, We have setup a email account attached to JIRA , the request received by the account will create the request in JIRA service Desk. During past few days we observed that the requests are...
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Hi, I want to know which is the best plugin to integrate with Jira ( it does not have built-in feature) to alert when the third-party application SSL/TLS certificate is about to expire. has anyone ...
- Question
- jira-service-desk
- jira-service-management
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Bonjour, Je souhaiterais améliorer le portail de mon projet pour les utilisateurs. J'ai effectué le basique mais je voudrais le rendre plus ludique avec des boutons pour chaque services de not...
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Hey everyone. I am currently creating a new JSM for the IT department and I was wondering what is the best approach on creating new request types in the portal. For example, I was creating ...
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We built this for one our upcoming implementations. Sharing this as we feel may benefit other practitioners. The objective of this worksheet is to gather comprehensive information about your current...
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Hello Community, I am setting up a project with different organizations and each ORG has its own customer, is there a way to isolate issues visibility from the portal to deny viewing issues out of c...
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