Community resources
Community resources
Community resources
Jira Service Management
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1. In the existing posts the groovy scripts are using import classes which i m unable to use in script runner. 2. Script editor is not recognizing the import of java class of the Object Bean a...
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En las configuraciones del proyecto tengo activo que se envie la encuesta de satisfacción, pero al momento de realizar las pruebas, esta encuesta nunca se envia, ¿Que error tengo? ¿que puedo hacer o ...
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I used to be able to add checklists to tickets in Jira but this seems to have disappeared. Is this still possible and if so, how? Thanks!
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Hi Dear Community! I have actually a question, is it possible to choose an html template to notify someone via mail. Can you provide me the steps? Thank you very much.
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Hello everybody. I'm having an issue. This is also a question. I created different queues. Every queue has a JQL filter. So we need to move or transfer an issue from one queue to another. With t...
3,445 views 7 1 Deleted user November 24, 2023 -
Permissions API Issue: {"errorMessages":["You do not have permission to create issues in this projec
...eaders, auth=(user, api_key)) print(json.dumps(json.loads(response.text), sort_keys=True, indent=4, separators=(",", ": "))) # <--- Uncomment this line for debugging sys.exit(0) While i am t...
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I'm using a manually triggered automation rule to send an e-mail. I have added a 'Prompt for input when this rule is triggered' field so user can enter text paragraph prior to the rule running. ...
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Hi there, It's been almost 1 week since we can’t receive email notifications from our all projects! Maybe there is an issue with server or idk really, but I can assure that it’s not from my side, he...
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Hi, I have two objects: "Device Models", with attributes like "manufacturer", "price", "article number", … "Phones" assets, with attributes like "owner", "model"… Now, I would like to use a ref...
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What's the best practice to give one of our managers a view of all her team members and tickets raised by them? Let's say that some agents are OOO and she would like to track their tickets and move t...
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Hi!! I would like to know if there is a limit on API requests in Jira, I don't know if it is relevant but we currently have Jira SM premium although there is a possibility that we will move to Jira ...
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Hi, I'm looking to see if it's possible to include the images we add in our comments, into the emailed notification that gets sent to our customers? For example copy and pasting a screenshot into t...
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Saludos, mi duda es si se puede cambiar el estado de un conjunto de pruebas, o si las pruebas se pueden cambiar por bloques. Por ejemplo, tengo un Jira de 60 pruebas y quiero cambiar el estado de 10...
- Question
- jira-service-desk
- jira-service-management
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In the Jira of jira there are a number of options your work, Projects, Filters, Dashboards, Teams, Apps. Last week there was also the option "Plans". But now it is gone does anyone know where it is?
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Under the external services priority mapping, what is the difference between Statuspage Impact Mapping and Problem Severity - Alert Priority Mapping?
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I've setup an approval group for an issue and when I try to select the group, that starts with a V, I can't find it. Also when I type the first character(s). I renamed the group to A_V...... and now...
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I am new to slack and I added the atlassian chat in Slack and test to raise a request, but the assits responded with Oops, we weren't able to create your request. How should I check w...
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I can list all organizations with this https://developer.atlassian.com/cloud/jira/service-desk/rest/api-group-organization/#api-rest-servicedeskapi-organization-get However I got nothing when...
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Question If the first issue number is 1 I want the corresponding sub-issue to be numbered in a 1-1-2, 1-3 manner The current situation is If the first issue number is 1 The correspondi...
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Hi all, many products will take the root email as the reporter of the ticket instead of the sender. Which can be useful for times when items are being forwarded. For example when a system emails a us...
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Hi there, I have an automation that creates a subtask from a main ticket and has the linked issues in place so when the subtask is created it shows the parent ticket as a linked issue. The problem ...
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Is there a way to export data of organization with all custom fields to csv?
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Hi the community, I would like include in the form the button "Next" to open another page and continue encoding the informations I have a lot of fields and I would like split on a lot of page. Thx...
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Hi all, I've search the community page for similar issue as mine, but could not find the right answer. Maybe someone can help, please. In our SR workflow, the starting status is 'Waiting for approv...
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Hi, I want to use the JQL function organizationDetail() to produce a list of organizations using a feature in our product. Organizations in organizationDetail("XYZ Enabled" , "Yes") will create a l...
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