Community resources
Community resources
Jira Service Management
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Is there a way to remove these Zoom and Teams fields in the details pane ? We are not using Zoom nor Teams. Thanks for your input.
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i have create a automation for that but it was not working ( subtasks are not created if i add product categorization value ) CONDITION : The Additional Fields section is completed for...
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I am wanting to import Service Management data from a previous backup. If I do an import will it overwrite all automations and workflows? Also, does a service management backup restoratio...
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I manage several projects. There are some that i watch closely, others I dont. Is there a way i can fully stop notifications coming my way when I am not watching the issue, the reporte...
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Hi there, I have Affected Services on the Request a change form, but I wanted to have a second drop down box display values based on the selected service. In Assets I have applications that run off...
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Hello, I need a ScriptRunner (Cloud) script that uses the linked issues condition to control whether or not a user can transition an issue based on the issuetype, Ex: This scenario is for Changes,...
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i have used asset discovery tool and scanned(discovery.exe -rs <IP-Address>) single ip address. But further unable to see any scan folder. Also what data is fetched by discovery tool once it is...
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I'd like to have an article that shows up when a Customer searches and there is no other article with a match. The intent is to within that article, give them some quick options to click on that can ...
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Necesito actualizar paquete de office, la licencia está vencida
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When new relic created the alerts, alerts were not generated in Opsgenie via newrelic V2 integration
I completed configurations of opsgenie integration with New Relic. But when new relic created the alerts, alerts were not generated in Opsgenie via newrelic V2 integration. The notificati...
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Hello! I'm thinking of creating a form in the customer portal so that customers users or agents can invite a new customer user to a project (after an approval), so: How can I invite a new custome...
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Good afternoon, I'm attempting to integrate the OpsGenie plugin into our vCenter VCSA, however, the instructions are not really making sense to me. I've downloaded the RPM and will be a...
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I am working to create a bug intake through Jira that our partner teams can use. I created the form, but when a user goes to the form they have to choose the Project, Type, and Form. How do ...
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Was there an new software update last night? I cannot find any of my new tasks that were submitted today. I even tried sending myself a "test" and am unable to find that test within my account. Anyon...
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Hi, I’m calling rest/api/servicedeskapi/request to create issue and I’d like to add the reporter at the time the request is created. JIRA is synced with Active Directory and reporters login to ...
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Given the Security notification. How do we find out what version we are using?
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I am looking for a free plugin to add a dynamic form to my jira service management project(data center). Any suggestions guys? Thank you
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We have Jira Service Management (JSM) which we have set up mostly for internal communication and requests from other teams. However, we do have one third party source that reaches us via email only. ...
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Hello there! How I as an admin of the Jira service management project can turn off customer notifications? I see that this option is available only on the customer side https://support.at...
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Good morning, This may be a very silly question, but I've been having a discussion with a colleague over the SLA calculation of percentage met. My understanding is as follows: Once an issue h...
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We have different teams and sometimes these teams are in the same group in Opsgenie due to the shared rotation schedule we have, but there are critical alerts we need help from other person who is no...
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Would anyone happen to know if its possible to locate a previously used import configuration file for JIRA? The only copy of the file that was previously used has been lost and, as I am not the origi...
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Hello. I am attempting to use a single JSM request type to trigger an automation that will open an Idea on a given Jira Product Discovery Board. I am able to set the automation succ...
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Hi Team, I am trying to add a Label value when the "Due" field was updated from one to another date, however the "Field value change" rule runs for the first time update from empty to ...
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I am trying to add a linkto my portalannouncement but the option is greyed out
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