Community resources
Community resources
Community resources
Jira Service Management
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Hello, I want to know if it is possible to create an automation rule that updates a user picker field with the name of the last person who commented the issue ? This person could be a non-licensed ...
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We are sending out support csat surveys on our jsm tickets once a ticket is closed. However we are running into issues with low response rates on the surveys. We would like to send reminders out 3x,...
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Hello All, I am trying to create an automation that will automatically assign a ticket to a specific queue if certain criteria match. The way we have it set up is that when a specific ...
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Buenas tardes, necesitaría saber si es posible obtener en un filtro o en el panel la cantidad de puntos historia completados en un sprint, pero agrupados por épicas. Muchas gracias
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Hello all, I fear this issue is not something that can be resolved through the community, but I was advised by support that due to the account being in the free tier, my issue needs to be routed thr...
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Can anybody explain to me why the Parent key of a Sub-task shows up in the summary of a Service Desk Queue? In the screenshot below I tried to show the problem. RQM-16691 is the Sub-Task key and Emp...
- Question
- jira-service-desk
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Hello Team, We have setup a email account attached to JIRA , the request received by the account will create the request in JIRA service Desk. During past few days we observed that the requests are...
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Hi, I want to know which is the best plugin to integrate with Jira ( it does not have built-in feature) to alert when the third-party application SSL/TLS certificate is about to expire. has anyone ...
- Question
- jira-service-desk
- jira-service-management
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Bonjour, Je souhaiterais améliorer le portail de mon projet pour les utilisateurs. J'ai effectué le basique mais je voudrais le rendre plus ludique avec des boutons pour chaque services de not...
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Hey everyone. I am currently creating a new JSM for the IT department and I was wondering what is the best approach on creating new request types in the portal. For example, I was creating ...
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We built this for one our upcoming implementations. Sharing this as we feel may benefit other practitioners. The objective of this worksheet is to gather comprehensive information about your current...
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Hello Community, I am setting up a project with different organizations and each ORG has its own customer, is there a way to isolate issues visibility from the portal to deny viewing issues out of c...
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Hi, I can generate a code like <script data-jsd-embedded data-key="3782ba4c-4121-42a5-8a4c-2337d44076dd" data-base-url="https://jsd-widget.atlassian.com" src="https://jsd-widget.atlassian....
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Hi, I've got a problem with issue review in Jira Service Management. I'm trying to reuse the issue type I've created but it's not really possible due to the fact that in the ticket ...
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When resolving a ticket a CSAT-Survey is sent to the customer. But who exactly gets this mail?. Is it the Creator of the ticket? Is it the author?
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Hi Community Users I have an Assets object type which imports data from SQL The object type Boards have an attribute "Filter", which is configured as an Object reference to Object Type "All...
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There are multiple teams who use Kaizen board and how can we view all the boards in a single view so that we are not duplicating the Jira tickets when we are working on process improvements.
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Hello Team, Automation rule for adding the “Request types” are set in Jira core UI whenever a ticket is created. But for some reason this rule is not getting executed and “Request type” shows as "No...
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I have created a new role (Helper) This role has been given the following project permissions. Service Desk Agent Create Issues Modify Reporter I only want users in this role to be a...
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Is there a provided solution to automatically fill Jira fileds based on organisation chart from BambooHR? We would like to have manager and manager of manager (if existing) to be added to request wit...
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Hi, My place of work is transitioning to using Jira as a support ticket platform. I'm trying to set up an automation to make it so that when a ticket comes in, it's "waiting for support" the...
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Hello Team, I've done some changing by a adding a new request type. I've put it in a portal group. On my side i can see the new request type when i am on the customer portal, but not my users, i do...
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Hi I'm looking for an app (for cloud instance) or other solution to be able to calculate costs based on logged time in a tickets. Most important thing is that I have different rates per part of day...
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Hi all, we have a workflow where when closed status that it is un-editable. I want to make it editable again temporarily. I tried looking for: "jira.issue.editable = false" in any transitation to Cl...
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Como en el modulo de notificaciones/plantillas agrego un campo adicional personalizado ya que los que me salen actualmente son algunos pocos por defecto.
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