Community resources
Community resources
Community resources
Jira Service Management
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Hello I have an issue. My company told me to invite 500 users in Jira Cloud, add them specific roles. I want to automate this for faster experience for not to do it manually. Is there is an option to...
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How can I configure Jira so signatures from email (like Facebook, Instagram) that clutter tickets are not attached to errands. Thanks!
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I have the Jira Cloud for Outlook add-in installed. I am unable to send emails to an existing issue in a shared mailbox. It works normally for my personal mailbox but I need to attach from the...
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I have created request type with few field to show on customer portal, unable to show one hidden field (multilevel cascading) on request form, when i make it required in filed config, it start showin...
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hi I made a mistake and connect the jira to azure ad , in the process its look like something broke and I can't login again , in addition I try to create a new instant of jira but I can't clai...
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My goal is to create a label than when applied will create a ticket for every Monday, Wednesday, and Friday for the next month. For testing this, my automation is only trying to create a ticket for t...
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Problem: When searching under the filters tab in Jira using JQL the fields appear twice. This does not happen when using the Basic search or when searching within any Jira Service M...
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Hi guys, could you help me please? When I open a ticket, all the SLAs I created appear in the SLA field. I wanted only what should be identified when my ticket was opened to appear, in addition to t...
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Hello! I need to translate the custom fields in "Issue view" of Request Type because when I go to Project Setting -> Language support -> Spanish (Spain) translations The translation is o...
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Всем привет! Наш клиент хотел бы видеть ответы на один запрос (ответы исполнителя, уведомления об изменении статуса, уведомления о разрешении) в одном письме. Я тестировал получение ответов по запро...
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Intente ingresar a la web de jira de mi organización sin éxito alguno, a nivel de servidores todo se encuentra operativo pero la web no levanta, reinició los servicios y siguió sin funcionar interna...
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Help on setting up incoming automation rules. Goal/Initiative: I would like to have a custom field or link on my JIRA that allows a user to select or click a "Page L3". The a...
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Hi! Are there more people experiencing problems with hyperlink in the forms. Normally a URL link is clickable in the forms when entered correctly but unfortunately since 2 weeks I can't click on it...
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hi community, i have a few costumers and i want each to has its own portal (through portal groups). how do i match organization to a portal group? or any other way to isolate portal for the differ...
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Hi! How can I, as Jira admin, test having a jira portal for a customer in Spanish language? Our jira is in english and the rest of the portals on the Site should stay in english (n as well as our ji...
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User is unable to login to website with her email and password. She is also unable to login by selecting the Microsoft button. She is not receiving the password reset link by email. I trigge...
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É possível enviar relatórios de painel por e-mail automaticamente? Se sim, como posso fazê-lo?
427 views 1 0 Deleted user January 10, 2024 -
When request participants have been set, particluatl where the "Reporter" is not from the customer's organization (for example, the case has been raised by an agent on the organization's behalf) it i...
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The share icon is not working, when clicked it only pops up small white box and closes immediately. It does not allow us to share or copy the link.
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Hi Team, We have the system set up that when a new bug or issue is logged, it automatically say's it is a P1. However, the client logs what priority this issue is within the form. On Issues &g...
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Hi! I am trying to find out who gets notified and where do I set the person (an owner?) who will get notifies on the failure of the legacy automation. Thanks!
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Hi! I trying to pull data from our Service Management project for a nice follow-up report in Power BI, which I manage to do through the Jira API. However, I'm having some trouble getting the SLA dat...
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We are experiencing with the next "Escalation to developer" feature of JSD. We are missing one key function, which is to automatically link the customer request (in Jira Service Desk) and the generat...
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Hi All, I am planning on going with the migration using Early access program for Cloud to cloud migrations, There are some points I am not sure about in order to start with migration such as f...
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We have 3 custom fields and I want to get the value from 3 custom fields + some data from google she
We have 3 custom fields and I want to get the value from 3 custom fields + some data from google sheet in 4th custom field. For example- I have created 3 custom fields - Access Requested, system, Se...
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| Subject | Author | Posted |
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| February 10, 2025 5:31 AM PST | ||
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