Community resources
Community resources
Community resources
Jira Service Management
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I am trying to trial Jira Service Management (already have Jira Software) and when I click on Start Standard trial I get the following error message: We were unable to load this page for you You mi...
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We are looking for a solution for Jira Cloud (Service Mgmt) that will allow us to implement the functionality of a 3-level cascading select field, i.e.: I select an option in the first drop-down, the...
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Hi Guys, I'm slowly building an asset/inventory system. I have the basic functionality down now, but am thinking about security. We are providing hardware to a customer with ...
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Hi everyone I have a problem about automation rule in Jira Service Management. When I create automation rule like this : When issue transitioned From Open to Collecting > Then send mail to desi...
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We are in the EU, which means that all data needs to be stored in the EU. When I go into Atlassian admin > Data Residency, there is nothing under "Location". There is no location pinned. Why? And...
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Good day, I was wondering if someone can point me in the right direction in the documentation of Jira Licensing. I need to find if it is possible to create a automation user without using a ...
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The requirement is to create a field through which need to select the users from the list similar to Assignee field in issue creation page.
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- jira-service-desk
- jira-service-management
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Hi, I`m suggesting implementing color coding based on filters (for example based on service). Also, would be nice to have the possibility of adding additional fields from the change screen ...
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Hello Team, We are facing an issue where when i try to re-activate the account which has been deactivated the "Grant access" button is going invisible and asking to contact the admin. ...
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I have this use case. Let's say I have a ticket that have 7 working days of SLA. In the "Time to Resolution", the written time is 1 week 2 days which translated to 7 working days but for several peop...
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When an onboarding request/issue is submitted on portal, 6 automation rules are triggered and created up to 20 issues in different projects. All those rule-created issues are linked to the Onbo...
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Hello Does anyone know if you can create a custom form in Jira that embeds a few items and makes it a pdf? We need a logo on the top of the form. official watermark on the bottom&nbs...
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I am trying to build a workflow with Slack+JSM using the Atlassian Assist app and turning on Chat in JSM. This is for internal product support and the plan is move tickets out of JSM and into the re...
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Hitting error: errors":{"issuetype":"Specify an issue type"} when retying to create a new jira issue
Hitting {"errorMessages":[],"errors":{"issuetype":"Specify an issue type"}} after switching to jira cloud Integration is with Go lang importing "github.com/andygrunwald/go-jira" Should I foll...
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Hi, We have this feature in our JSM project; when any request comes into a specific email, those emails will be converted into specific Jira service management tickets. But somehow, it stoppe...
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Hi I want to add two step approval process in one of my Serve Management projects. Once a request is created it will be sent to the managers for approval and then it would be approved by Tech manager...
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Hi I am unable to verify the DNS record to add a custom domain
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ITSM today can call for some complexity with all of our amazing technology and Saas products. Atlassian Jira Service Management leaves it pretty open for us to configure it how we want and add so muc...
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I am having an issue with a Jira user that isn't able to @ mention other users. They have the correct permissions in order to mention other users as set by the global admin. However, it is still...
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I'm trying to build a form that includes a question asking to reference a specific Jira task. I would like the user to be able to access the issue picker in the answer to this question, in order to s...
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Hello, I want to know if it is possible to create an automation rule that updates a user picker field with the name of the last person who commented the issue ? This person could be a non-licensed ...
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We are sending out support csat surveys on our jsm tickets once a ticket is closed. However we are running into issues with low response rates on the surveys. We would like to send reminders out 3x,...
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Hello All, I am trying to create an automation that will automatically assign a ticket to a specific queue if certain criteria match. The way we have it set up is that when a specific ...
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Buenas tardes, necesitaría saber si es posible obtener en un filtro o en el panel la cantidad de puntos historia completados en un sprint, pero agrupados por épicas. Muchas gracias
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Hello all, I fear this issue is not something that can be resolved through the community, but I was advised by support that due to the account being in the free tier, my issue needs to be routed thr...
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| July 11, 2025 4:42 AM PDT |