Community resources
Community resources
Community resources
Jira Service Management
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Hello, Our team has grown and we no longer want everyone to participate in the Jira Service management project. I want the developers to still be able to reply to customers but I want...
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My IT team currently sends welcome emails to new employees from their email client. I am looking for a way to send these email from Jira. It will allow the agents easier ability to see what w...
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We have been using the above listed app to assign issues to teams that have flexible hours(not every member works every day), based on who is available that day. Any help with this would be greatly a...
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We have an employee onboarding form that requires 2 weeks notice of the employee's start date but customers have been picking any date they want. How can I set it up so that the customer filli...
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This is the response when I clicked on the 'Get started with a tour': <status> <status-code>404</status-code> <message>null for uri: https://newbalance.atlassian.net/rest/...
- Question
- opsgenie
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I have many JSM projects in my portal. Someone wants to add an external link to the home page with all the portal projects but I want this to be a separate section not in the announcement or header s...
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Hi folks, our team has recently purchased Jira Assets and connected our MDM so that a live inventory can exist there. Objects representing our hardware can be found easily and attributes are updated ...
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Hi all, hoping someone can shed some light on a problem we're having using the Asana Jira Cloud integration with our Jira Service Management cloud instance. The integration has generally worked well...
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...s the fist one to be true. I dont know how to create a rule which will be executed for every linked slave ticket in case the master ticket gets a status update. I hope I manage to explain the p...
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Hello All! In Jira automation I'd like to extract the numeric value from a single dropdown and load into a a number field. Example client single select list: Client XYZ | 1234 Client ABC | 5678 ...
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The new 'Inform Stakeholders' feature in JSM has a 60 character limit for the summary field. Can this character limit be increased in any way? We are hoping to use the incident management...
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Hola, no se si alguien podra ayudarme con este inconveniente ya que necesito realizar que el campo de Activos se actualice en base a un texto simple. Intente hacerlo con automatizacion indicando que ...
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hi everyone I am trying to get the number of tickets that has A or B or C as one of the participants. issuetype = "Service Request" AND "Request participants" in (A, B, C) >> resu...
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Hi to all, i start a brand new project on Jira Service Managment. When i create a new issue as Task it takes the same SLA of a service request. Why this happen? What i want is to create a new task...
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Hi! I'm using the JiraAssets API and on the documentation we need to specify a Jira WorkspaceId in the URL. To retrieve the id we need to query this endpoint: /rest/servicedeskapi/insight/wor...
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Data Center Jira v9.10.1, JIRA Service Management v5.10.1 On date fields, help text gets partially obscured by the calendar icon: This was a new problem following a recent upgrade, but I d...
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I'm trying to block change requests being approved if the planned start date is in the past. I've set a validator to compare the planned start date with the current date but it seems that the approva...
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Hello all, I would like to know if there is a way to find all the organization the reporter is in via JIRA automation rule. I do want to check manually. I am trying to achieve - when a issu...
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Hi! Please advise on how can I configure the automation mistakes notifications to be despatched to a shared organization email so that every applicable group contributor has get right of ent...
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Hi, Today i saw weird situation, have approval system with mail notifications and I receive only every second mail. In portal system I see all of the tickets which need approval but mail notificatio...
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Hello, my client is able to see others clients projects, how can i manage his account so he can not visualize others projects?
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Hi All! My Team leader has told me to search if there is a way to integrate SNMP protocol to Jira Service Management to create automatically the tickets via this protocol. Can you provide me the solu...
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Hello, recently migrated from Halp to JSM, and just like in Halp recipes, I would like to create emoji shortcuts, I've searched through a lot of articles to confirm if there are any limitations to th...
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...ith: --------------------- The current user should match at least one of the following criteria: The user is a member of one of these groups: SG-internal The following script returns true f...
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According to https://support.atlassian.com/opsgenie/docs/search-queries-for-alerts/ I should be able to search by recipient, e.g. recipients: me@mycomany.com, however it does not seem to work. I...
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Atlassian Community Events
| User | Count |
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| 23 | |
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| 4 |
| Subject | Author | Posted |
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| 22m ago | ||
| October 27, 2025 8:46 PM PDT | ||
| September 9, 2025 11:40 AM PDT | ||
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT |