Community resources
Community resources
Community resources
Jira Service Management
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I was hoping to use emojiops to have people react if they want updates on a ticket. That is, if they react with :eyes: they would get notifications on the ticket as it progresses. Since I can't see...
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Hello, I am in the process of setting up a Jira project that we want to have both emailed requests, and also issues created via an issue collector functional, these will be the main way tickets ar...
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Hello, I'm setting up a new JSM project for 2 finance service teams. The two teams share responsibility for handling incoming requests. The management wants to be able to quantify SLAs for both team...
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The linked assets field doesn't bring up my assets when I start typing in the field so I have no way to link them. Instead it brings up assets from a third party asset app that we uninstalled.&...
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I have been working with bundled fields and I am having a problem with trying to figure out how to pull a value and validate before continuing on to ticket creation. I have a bundled field with a fie...
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...onfiguration in Automation for Jira: The smartvalue for Field A returns both the public AND internal comments. Field B only returns true/false values. Is there a way to seperate them?&n...
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How would I save an All Open Ticket queue in JIRA in .csv or .xls format?
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I have an online service portal for my Service Management project. I also have Assist synced to a public customer Slack channel and a private agent Slack channel. When a new request is s...
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What is the best practice on when to use Alert Rules vs Alert Policies? The documentation (Alert creation flow | Opsgenie | Atlassian Support) describes the process of alert creation. First we have "...
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- opsgenie
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When I try to link my Confluence space to my portal as "Knowledge base", I don't see my space . My Space and JSM site have the same domain name. I do like that : From your service project, go to ...
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We have a knowledgebase (Confluence space) set up to help agents solve common problems. It's not accessible to customers. Most of the articles in the knowledge base contain the product name, and so ...
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Hi, i am working with the cloud version of jira in default paid plan and got the default paid plan for confluence. Now i want to connect confluence with jira and it seems to work. After...
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I want to be able to export creators of service management issues (support tickets) within a specified date range, showing their name separately from their email address. We need this to upload into ...
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Dears, Is there any Idea to create transition screen with only comment filed ? I try to create screen with comment filed only but I couldn't BR,
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Hello everyone Maybe some one can help me out with the following question. I would like to create a new automation that does the following: When a customer creates a new ti...
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Good day. Could you help me with jira application. In browser version i can answer in comment by response template, but i could't found how i can use it in apllication jira.
- Question
- jira-service-desk
- jira-service-management
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I have a groovy script in Post Function for one of workflows in ServiceDesk. It creates objects in Assets. I found out that these assets are created by the user that performs transition. Is ...
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Goodmorning , can someone show me the step with an example or link me an article ? . thanks a lot for support :). M.M
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I would like to 'revoke access' for user using REST API for Jira Service Management. I can't find any information about it in documentation. Is it possible? How endpoint should looks like? Thanks!&nb...
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Hello, Is there any way to create a Grafana dashboard with Opsgenie Analytics graphs? Access the same analytics as "Opsgenie - Analytics - Alert MTTA/R Analytics" but through Grafana dashboards. Th...
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need to downlload attachment from jira via restapi sample code mentioned below using RestSharp; using System; using System.IO; using System.Net; class Program { static void Main(string[] ar...
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Need to get the currently logged user details , please share the REST API call to get the details.
- Question
- jira-service-desk
- jira-service-management
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To clarify, currently, our clients use the Jira support portal to submit support requests that are logged as tickets in the service desk. After reviewing the presentation on the Jira Virtual Assistan...
251 views 0 0 Deleted user September 27, 2023 -
Hi there, I have been testing Discovery just on my own laptop (Windows 10) and I am coming up with a number of 0 object types. Application, User, Group are all coming back with no results and ...
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Hello I am new to Jira. Looking to make it memorable and productive.
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