Community resources
Community resources
Community resources
Jira Service Management
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Hi When I edit a internal comment and change it to "reply to customer" there is no notification send to the customer. Is this by design? If yes is there a workaround or configuration to ensure th...
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Hi everyone. I created an automation rule : In Jira Service Managament when specific type equals to something (for example) clone this issue to project in Jira Software and also link this i...
1,954 views 14 3 Deleted user September 27, 2023 -
When an organization is added to the ticket all customers within that organization can see all tickets even when they're not the reporter or added a request participant. We want clients within...
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When we transition a ticket status in one of our projects to another status named Publish to Busienss we have configured this so that when it reaches this point an automation creates a ticket in a di...
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状況 過去の事故対応案件をチケットにまとめて保存しておきたい。 要求 これらの事故案件ごとのチケットを、 起票日や解決日毎に並べたい その方法をご教示いただきたい。 なお、スイムレーンは事故対応の進捗を管理するために使う。優先度は、事故の規模として使う。スイムレーンと優先度以外の機能で、起票日や解決日毎に並べたいと考えている。 回答依頼 対応方法をご提示いただきたい。 &nbs...
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Hello! If a customer raises a request through the portal, the web page doesn`t update with getting an answer from the agent. Is there any chance that you will change it? Cause it makes communication ...
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Hi there, I've set up two automations, one that changes the status when an agent is assigned, and one that goes back and forth from "in progress" to "waiting for customer" depending on who t...
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In my organisation when a change is raised there are certain individuals " Stakeholders " (Definition - a person with an interest or concern in something, especially a business.) Who need to be ...
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Hi, My colleague installed Opsgenie App in her Huawei phone however she is not getting the alert/notification, what could be the issue? Is it supported? Thanks & Regards, T...
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I am a admin where I have raised a linked ticket to a ticket that was raised by client , can I make that new linked ticket visible to client/customer via the service desk customer portal (where clien...
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Please help - how to show in Dashboard the Average resolution time of tickets group by priority and per month. I am seeing suggestions like Time in Status and I have installed it but it won't show th...
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Hey team I have email notifications being sent out to reporter, assignee and request participants of an issue, is there any way to configure that when they reply to the email that it creates a new c...
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I need to assess the Agents in JSM on their productivity, primarily the following: Average daily resolved tickets vs. daily ticket volume. Number of tickets not updated within the last ten busine...
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I am attempting to ask a question I previously posed, but in a more specific, direct way. Is it possible to extract selections from a multi select drop down box so that I can write automation that a...
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In POSTMAN, we're getting 404 error. How do we check Jira Service Management Cloud version?
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Good afternoon , We are going to migrate our Jira sofware to Jira service management and we would like to know about the opcion with email that create a case . for example w...
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We would like to completely disable the knowledge base that JSM automatically spun up for us. How do we do so? We have already unlinked the linked confluence space in Settings > Knowledge b...
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Os e-mails que são respondidos via e-mail não vão para o Jira e ficam apenas no G-mail
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We use JSM for all of our internal ticketing. All projects have custom issue types with their own custom field(s), permission settings, issue security etc. We've also set it up so each pr...
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Hi, Our company just has 1 Support email address and management want to keep it this way. However, we will have a separate Support project for each client. Problem - We require users...
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I am trying to get closed alerts how do I get those?
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- opsgenie
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I am trying to get an alert by alias but the alert status is closed. So I am getting the following response { "code": 40401, "message": "Alert with alias [f552cfaa-e28d-40d6-86b...
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- opsgenie
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Hello everyone! My name is Sebastian and I am from Buenos Aires, Argentina. I created an automation rule that: TRIGGER: Issue Created CONDITION: Issue fields condition = Request Type: Email...
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Hi guys! I'm creating an automation that synchronizes the status of items with the same title but in different projects. Has anyone seen something similar? Thanks for the help!
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Thank you in advance. I've had a devil of a time trying to get this question answered by Atlassian support who only provide me with links and seem against talking to me on the phone. We appear...
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- opsgenie
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