Community resources
Community resources
Community resources
Jira Service Management
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Hello Everyone, I'm new to Jira. I've created a Jira Automation to send a email to a sprecific group as I change the status of the issue from Pending to In Progress. The email worked but in...
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I see how I can get User Productivity Analytics report emailed to me on a schedule, but it is only for one user at a time. What I would like to do is see % alerts escalated to next user for the ...
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Can anybody tell me how to set the actor of the ScriptRunner postfunction to fast-track an issue so it's clear in the history that the issue automatically moved and the user didn't approve their own ...
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Hi, I'm trying to create a global policy so that when an incident is created within OpsGenie another team should have an alert generated, or be notified in some way. From inve...
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- opsgenie
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...ssue.customfield_10178 != null : true 10177 is a check box 10178 is a text field When I select that value and leave the text field blank, it is not giving a validation error. Is this because of the f...
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Hi, I use Freshdesk. We have the Atlassian JIRA app installed on Freshdesk, this allows me to create a new issue on JIRA or link to an existing issue on JIRA. My question is - Is there an equiv...
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Hello everyone. I hope you doing well today. Can I re-open a form when the criteria are not correct? For example, if someone adds a wrong approver can I re-open the form and ask them to in...
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Hi, I try see reports, Burnup Chartp, Burndown Chartp, sprint review, velocity chaartp, but Jira show a error "Error could not find suitable statistics field with ID 'customfield...
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Hi All, I am trying to configure the SLAs on my request types, and i have made some SLA's but when i go back to the request type it is showing as this am i doing something wrong?
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Hello Atlassian Community, This marks my first discussion in our community, so please bear with me if I've chosen the wrong topic or title. Your patience is much appreciated! 😊 I'm excited...
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I have created a customer portal form which is to be used only by a specific user (i.e. issue reporter). The form will solely be used for entering data. The user doesn't need to view the queue of iss...
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I've successfully established the HubSpot-JIRA connection and aim to generate a JIRA ticket whenever a new ticket is created in HubSpot. However, I'm encountering an issue within the HubSpot workflow...
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S Dear All, I hope this message finds you well. I have a specific inquiry regarding the setup of customer agent queues and tier levels in Jira Service Management. I would greatly appreciate your gu...
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Hi all, First time user of ScriptRunner here. I searched the Community field for similar situation as mine but cannot find one that works for me. Anyway, I got 2 fields that set the priority on -- u...
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🚨 Time is running out to grab your free pass and join us for Team Tour: Singapore! 🚨 This is your chance to get time with Atlassian experts and your peers to talk through the challenges you’...
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Hi everyone, I am currently configuring Atlassian Assets and trying to figure out the following: Object A = Hardware Model. Object B = Laptop Object Object B Attribute: Model Code - References the...
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Hi there, I have a For AQL branch which is looking up records in a User object type where the Jira user is empty and then doing a GET per below https://site.atlassian.net/rest/api/3/user/search?que...
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Hello the community, is it possible import configuration file (same as CSV) for create fields (500 fields) automatically (combo select with options)? thx
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I want to add a quick filter (drop down list) on the kanban board of my project so I can filter by epic. I want to be able to see all the issues within the epic that is selected.
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Hi Community, I noticed that my current JMWE app is not copying comments (with the attachment link) when the post-function executes. Please note that this post-function is right after creating the i...
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Hi Everyone! I am creating an automated rule for a repetitive task with subtask Scheduled issues with subtask automated (This should bre running Every day at 12:30pm) : Unfortunate...
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...hould read : show me machines, that are part of project that has inbound object of type Machine. And this is true. "PartOfProject" HAVING inboundReferences(objectType = Machine) this r...
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I'm an admin, but I don't have the automations tab in Configure Schema, and if I'm doing regular automations in a project, there are no asset object triggers or outcomes. How do I turn this on?
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Hi everyone, Need help. I create most of the JSM projects for my company. Only 1 of the JSM projects (I created) have been updated to use SLAs. Several of the other JSM projects (one I...
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Hello, Our team has grown and we no longer want everyone to participate in the Jira Service management project. I want the developers to still be able to reply to customers but I want...
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| User | Count |
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| 23 | |
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| Subject | Author | Posted |
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| 25m ago | ||
| yesterday | ||
| October 27, 2025 8:46 PM PDT | ||
| September 9, 2025 11:40 AM PDT | ||
| July 29, 2025 5:22 PM PDT |