How to change status automaticly in progress as soon as I reply to a customer

[Emanuel Hausmann]

Hello everyone

Maybe some one can help me out with the following question.

I would like to create a new automation that does the following:

When a customer creates a new ticket the status in set to "to do" and I would like to create an automation that when I reply to a customer in automaticly sets the status to "in progress".

I couldnt figure out with the help of google/youtube on how exactly I create this automation.

could some one tell me what configurations I have to do in the automations function?

thank you very much.

[Emanuel Hausmann]

Thank you very much Laura