Community resources
Community resources
Community resources
Jira Service Management
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I have a bunch of custom fields where I have written some nice descriptions in all of them. On the View/Edit edit screen of a change request, I can hover my mouse over the "i" icon and the descripti...
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Hello, I added new user to our Jira Service Management (Heldesk) with access only to JSM. I made sure to remove any other access to Jira Software Product for this user. When the user login he canno...
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ITサービス管理のプロジェクトを利用して、以下のような管理をしたいと考えています。 ここでは、サービスデスク担当とエンジニアという役割がいると仮定します。 ・サービスリクエスト管理：サービスデスク担当のみ ・インシデント管理：サービスデスク担当とエンジニア ・変更管理：サービスデスク担当とエンジニア ・リリース管理：サービスデスク担当とエンジニア このように機能によってアクセス制御を...
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Hi I have created a webhook, which is shared with one of our customers. Most data are flowing as expected, but we have a problem with the attachments. When the customer updates with an attachment ...
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Hello I have a question regarding the creation of a form similar to Google Forms. I need to creating a form that will allow customers outside of our organization to submit their answers. Additional...
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Dears, If I use Jira to send notification to MS teams can I enable users for example to approve from MS teams over mobile? while users is connected over internet and jira is not published &nb...
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Hi all, I create a custom field to take the current date and time when an issue is created. However, the default time is not the same as the current time. In my example below, the defau...
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I added an email address to my service desk and submitted a ticket via email. I received an acknowledgment email "Just confirming that we got your request. We're on it." When I added a comment...
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I am a site administrator and need to change the email preferences of a particular customer. This user (customer) does not want to receive email notifications shared within the organization he ...
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I have 2 projects that I need to copy information between. I need to know how to copy information from a custom field in an issue (project 1) to the comment field in another issue (project 2).&...
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Hi I have SLAs for multiple types of Request Types and one of them is not working correctly. I have 2 separate SLAs set up for what we are calling Change Requests, this covers a total o...
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Hello community, I am needing help creating an automation. Context: - I have the following workflow, I need to add a conditional in the automation that allows me to transition from the "TAKING EXAM...
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Hi, I have 60 projects in Jira service management. All of them use the same workflow. If I change the workflow, would it have to change for each and every single project or is there a way to do that...
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Hi, One of our customers recently had a change in their email domain name? They were sent new invites to the new email address and reassigned the service desk customer role to their respective proje...
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We've been using the approval workflow notifications in JSM for some time now with no issues (see 1st print screen for config). When testing using the "Send my a test email" option, ...
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We have a custom field titled "Contact." We can search within the field using a customer's email address, phone number, or name. When we select the desired customer, their name should app...
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Trying to implement Assets Discovery on our company's devices. If I wanted to install and run Assets Discovery Agents on a couple hundred laptops, how would I push that to our devices? Our devices ar...
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Hola buen día! Soy administradora de JIRA, me ha surgido una consulta. Hay un sector de la empresa que está por incorporar el servicio de Jira para su gestión de la demanda, y queremos implementar el...
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Hi. I'm hoping someone can help with this. I've recently created a new team managed project within my company for our Finance team to help them work more effectively/efficiently and give them ...
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Hello, Checking to see if there is a gadget in Jira Cloud compatible to Cycle Time Trend Gadget from Jira Sever/Data Center. If not is there a JQL I can use to get the same results in a D...
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I want to create ServiceNow incident automatically if certain alert conditions are true can I automate this entire process using Alert Action.
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I have created services with dependents. E.g. - Service 1, an application is dependent on Service 2, the server. A change is created on Service 2, the server because we have to bring the server down...
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I have a few JSM projects which require external people to email and these emails are then converted to tickets. Every time a new external member sends an email to one of the JSM projects, they get a...
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We use a Jira customer portal to receive any bug/product feature requests, and want to know if we respond to a ticket, is it possible to respond as a Team such as "Customer Support Team" as opposed t...
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Hi Team, I have some issue in mail process from Approve/Decline from Customer Notifications. Mail is not getting triggered on my Organization mail, but its shows in my request page. Also t...
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