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Grouping Canned Responses?

Wesley Himes - OPS
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January 15, 2024

Hi, 

Seeing if there is a way to group canned responses? 

For instance, I have 15 canned responses that all fall within the same type of category, is there a way I can group them into one as well as create other groups for other canned responses?

1 answer

1 accepted

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2 votes
Answer accepted
Brant Schroeder
Community Champion
January 15, 2024

@Wesley Himes - OPS Welcome to the Atlassian community

Currently you only have the option to make them personal or public thus grouping them into one of those distinctions.  I was not able to find a feature request for this either so I would suggest submitting one here: https://jira.atlassian.com/secure/Dashboard.jspa   There might be an app in marketplace that provides this functionality.  You can check here https://marketplace.atlassian.com/search?hosting=cloud&product=jira-service-management&query=canned 

Brant Schroeder
Community Champion
March 31, 2024

@Wesley Himes - OPS can you please accept the answer to help others?

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